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Full-time
bachelor degree, postgraduate degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Territory Manager is responsible for sourcing Home Loan and Suvidha business from the existing customer base through relationship management and cross-selling. They must coordinate with internal teams to ensure efficient loan processing while maintaining high service standards and regulatory compliance.
Requirements
Candidates should have 2–7 years of relevant experience in retail lending and customer engagement within the BFSI sector. A graduate degree is required, with a postgraduate degree preferred.
Full job description
Job Requirements
Role/Job Title: Territory Manager-Home Loan and Suvidha LAP
Business: Retail Banking
Function department: Home Loans
Job Purpose
Territory Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.
Key Responsibilities
Primary Responsibilities
Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres.
Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions.
Conduct customer meetings to assess eligibility, financial standing, and property documentation.
Ensure smooth processing of applications, documentation, and disbursement coordination.
Deliver timely support and personalized service to enhance customer satisfaction.
Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
Track and report sales performance, pipeline status, and market feedback to senior management.
Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
Coordinate with credit, operations, legal, and technical teams for efficient loan processing.
Secondary Responsibilities
Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.
Identify and convert sales opportunities from existing customer relationships.
Promote digital enablement to fulfill customer needs holistically.
Demonstrate excellent communication, presentation, and interpersonal skills.
Ensure effective cross-functional coordination and relationship management.
Utilize banking systems and customer management platforms efficiently.
Education
Graduate Degree: Any stream
Postgraduate Degree: Any stream (preferred)
Professional Certifications: Preferred but not mandatory
Experience
2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement.
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,797,801
Total funding
$1.8B
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
How many Customer Service & Support jobs are open in Jaipur, India right now?
There are currently 187 open customer service & support positions in Jaipur, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Jaipur, India?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Kotak Mahindra Bank, Bajaj Auto Ltd, Bill Gosling Outsourcing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Jaipur, India?
Yes — 12 of the 187 open customer service & support positions offer remote or hybrid work (2 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Jaipur, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.