Irving, Texas, United States · Hybrid
Summary: We are seeking a Senior Specialist, Community Manager to lead day-to-day engagement across social communities and help strengthen customer trust, loyalty, and advocacy. This role owns community strategy executio…
Skills: Community Management, Social Media Engagement, Moderation, Escalation Handling, Crisis Response
Irving, Texas, United States · On-site
POSITION SUMMARY Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to inco…
Skills: Office Administration, Customer Service, Meeting Minutes, Filing Systems, Word Processing
Irving, Texas, United States · On-site
POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or docu…
Skills: Data Entry, Office Administration, Customer Service, Word Processing, Spreadsheet Software
Irving, Texas, United States · On-site
Assist customers and manage cash register. Maintain neatness and cleanliness of the fuel center. Recover stock, fill out incident and security reports, and maintain compliance documentation. Demonstrate the company's cor…
Skills: Cash Handling, Customer Service, Inventory Recovery, Compliance Documentation, Reporting
Irving, Texas, United States · On-site
Omni Las Colinas Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that …
Skills: Housekeeping, Customer Service, Attention To Detail, Verbal Communication, Time Management
Irving, Texas, United States · On-site
Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entreprene…
Skills: Plumbing, Electrical, HVAC, Carpentry, Appliance Repair
Irving, Texas, United States · On-site
Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entreprene…
Skills: Leasing, Customer Service, Property Management Software, Marketing, Lead Qualification
Irving, Texas, United States · Hybrid
$70k–$104k/yr
Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Business Development Representative to be part of revolu…
Skills: Outbound Prospecting, Cold Calling, Lead Qualification, Salesforce, Email Campaigns
Irving, Texas, United States · On-site
Overview Piecework Detail Shop Position(s) Available. Are you a team player who is focused on providing exemplary customer service and who performs well in a fast paced work environment? Looking for the following positio…
Skills: Vehicle Detailing, Exterior Washing, Waxing and Buffing, Interior Vacuuming, Upholstery Cleaning
Irving, Texas, United States · On-site
Job DetailsJob Location: Woodland Hills - IRVING, TX 75062Position Type: Full Time Lead a Thriving Community as Property Manager at Woodland Hills Apartments Irving, Texas | 250 Apartment Homes Starting Salary: $68,000+ …
Skills: Property Management, Financial Management, Budgeting, Team Leadership, Customer Service
Irving, Texas, United States · On-site
Overview Piecework Detail Shop Position(s) Available. Are you a team player who is focused on providing exemplary customer service and who performs well in a fast paced work environment? Looking for the following positio…
Skills: Vehicle Detailing, Exterior Washing, Waxing and Buffing, Interior Vacuuming, Upholstery Cleaning
Dallas, Texas, United States · On-site
$85k–$100k/yr
Customer Service Department Manager - Bilingual Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual …
Skills: Customer Service Management, Bilingual English/Spanish, Team Leadership, Performance Reporting, Coaching
Dallas, Texas, United States · On-site
$26/hr–$30/hr
Bilingual Customer Support Specialist Pay from $26 to $30 per hour with significant growth and earning potential! Texas Branch - Irving, TX Fast, friendly and customer focused. As a Uline Bilingual Customer Support Speci…
Skills: Bilingual English/Spanish, Customer Service, Problem Solving, Communication Skills, Order Processing
Dallas, Texas, United States · On-site
$25/hr–$30/hr
Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Texas Branch - Irving, TX Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig in…
Skills: Customer Service, Problem Solving, Communication, Order Processing, Account Management
Irving, Texas, United States · On-site
$75k–$125k
Service Advisors HIGH ACHIEVERS EARN HIGH REWARDS! Volkswagen of Park Cities in Dallas is excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of …
Skills: Customer Service, Sales, Automotive Industry Knowledge, Computer Skills, Communication Skills
Irving, Texas, United States · On-site
Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassad…
Skills: Customer Service, Cash Handling, Sales, Active Listening, Verbal Communication
Denton, Texas, United States · On-site
The Sales Consultant position services retail stores. General responsibilities comprise of the proper management of an established sales territory including selling, servicing, merchandising, administration and ensuring …
Skills: Territory Management, Sales Presentations, Merchandising, Account Management, Inventory Management
Fort Myers, Florida, United States · Hybrid
$45k–$60k/yr
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and…
Skills: Relationship Management, Client Onboarding, Communication, Collaboration, Prioritization
Irving, Texas, United States · On-site
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meet…
Skills: Customer Relationship Management, Sales Process, Account Management, Facility Maintenance, Cash Handling
Irving, Texas, United States · On-site
The Assistant Property Manager supports the Property Manager in overseeing the day-to-day operations of the community, including financial performance, administrative tasks, and resident relations. This role plays a key …
Skills: Property Management, Customer Service, Organization, Communication, Collections
Irving, Texas, United States • Hybrid
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Lead day-to-day engagement across social communities to strengthen customer trust and loyalty. This role involves executing community strategy, managing moderation workflows, and partnering with cross-functional teams for brand-consistent responses.
Requires 5+ years of experience in social community management with a proven ability to handle high-volume interactions and escalations. Candidates must possess strong writing skills and fluency in social metrics and reporting.
Summary:
We are seeking a Senior Specialist, Community Manager to lead day-to-day engagement across social communities and help strengthen customer trust, loyalty, and advocacy. This role owns community strategy execution, engagement standards, moderation workflows, and escalation handling. The Senior Specialist partners with social, customer care, product, comms and brand teams to ensure timely, brand-right responses and consistent community growth.
Duties and Responsibilities:
Lead community engagement across priority social channels and brand touchpoints.
Develop and enforce response guidelines, moderation standards, and escalation processes.
Partner with customer care and PR teams on issue triage, sensitive responses, and incident management.
Monitor conversation trends, sentiment, and community feedback to identify insights and risks.
Build community playbooks for proactive engagement around campaigns, launches, and key moments.
Coordinate with content and social teams to align community voice with editorial plans.
Work collaboratively across the organization, building relationships with key leaders, to ensure a robust,
holistic and diverse content calendar.
Track and report engagement, response-time, sentiment, and resolution metrics.
Identify opportunities to increase advocacy, retention, and positive community participation.
Support social listening workflows and inform cross-functional teams with audience insights.
Minimum Qualifications:
5+ years of experience in social community management or digital engagement roles.
Proven ability to manage high-volume interactions while maintaining brand voice.
Experience handling escalations and coordinating cross-functional issue response.
Strong writing skills and sound judgment in public-facing communications.
Data fluency with social/community metrics and reporting.
Excellent organization and ability to manage multiple priorities under deadlines.
Experience using social platforms and programs, and project management tools.
Preferred Skills:
Experience in regulated or high-trust industries with elevated customer sensitivity.
Familiarity with social care and community management tools.
Experience in an agency environment or on a cross functional marketing team.
Experience supporting crisis response and reputation management workflows.
Understanding of customer lifecycle and retention strategy.
Working Conditions:
Our office follows 4 days onsite and 1-day remote schedule.
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
View all jobs at ADT Security ServicesThere are currently 892 open customer service & support positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
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