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Review merchant application packages and perform Know Your Customer (KYC) reviews prior to account opening. Resolve escalated issues and provide subject matter expertise to improve operational processes and customer support.
Requires at least 2 years of operations support experience. Preferred qualifications include experience in payments processing, AML/KYC backgrounds, and leadership skills in a fast-paced environment.
Wells Fargo is seeking a Senior Operations Processor within the Contract Validation Team in Merchant Services. This role reviews Merchant Application packages prior to account opening in accordance with our procedures. Application packages which require corrections are communicated to Sales to ensure prompt resolution.
In this role, you will:
Complete Know Your Customer reviews prior to Account Opening.
Use technical expertise in the designated area and resolve escalated issues.
Provide feedback and present ideas for improving or implementing processes and customer support.
Perform complex operational and customer support initiatives within Operations functional area.
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
Apply technical knowledge and expertise to perform work and action requests.
Provide subject matter expertise and interpretation of procedures to staff.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Required Qualifications:
2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Merchant/payments processing experience.
Sales support experience.
CIP/CDD/AML/KYC background.
Leadership experience including coaching, training, and mentoring.
Document imaging experience.
Experience delivering results in a fast-paced, deadline driven environment.
Ability to work in a high-volume environment.
Strong time management skills and ability to meet deadlines.
Experience developing partnerships and collaborating with other business and functional areas.
Excellent verbal, written, and interpersonal communication skills.
Strong analytical skills with high attention to detail and accuracy with a sense of urgency.
Job Expectations:
Schedule: Monday - Friday; 8am to 5pm.
Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.
Flexibility to support global teams across time zones.
This position is not eligible for Visa sponsorship.
Relocation assistance not available for this position.
Position Locations:
1150 W Washington Street, Tempe, AZ
401 Las Colinas Blvd West, Irving, TX
1525 W WT Harris Blvd, Charlotte NC
800 South Jordan Creek Parkway, West Des Moines, IA
Posting End Date:
14 Jul 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#DNP-INDWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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