ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical …
Skills: Team leadership, Sales management, Consultative selling, Performance management, Coaching
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Full-time
associate degree
Medical coverage, Dental coverage, Vision coverage, 401(k) with company match, Tuition reimbursement, Short-term disability
Posted 12d ago
Apply by Sep 25
~40 hrs/week
Responsibilities
The Team Manager is responsible for leading, coaching, and developing a team of Tech Engineers to drive sales growth and ensure high-quality smart home installations. They must manage daily operations, conduct performance reviews, and execute business plans to meet regional market share targets.
Requirements
Candidates must have 3 to 5 years of people leadership experience, specifically managing customer-facing teams in a high-volume sales environment. An associate degree or equivalent professional experience is required for this role.
Full job description
ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area.
As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs .
Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations
Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
As an ADT Tech Engineer Team Manager, you are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires.
Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results.
Responsibilities:
Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
Participate in recruiting activities to select and hire new Tech Engineers, as required.
Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics
Conduct regular coaching and formal performance management conversations with Tech Engineers
Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience:
3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment
Proven track record of successfully building and developing high performing & customer-centric teams
Skills:
Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services
Highly analytical and strong conceptual problem solver
Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight
Education:
Associate degree or equivalent related experience
Pay and Benefits Disclosure
This role offers:
· Base Salary: $53,667.00
· Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allotment and Mileage reimbursement.
Benefits:
· Medical, dental, and vision coverage
· 401(k) with company match
· Tuition reimbursement
· Short- and long-term disability, life insurance, and well-being benefits
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
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