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$53k–$75k/yr
Full-time
high school, associate degree, professional certificate
Competitive salaries, Performance-based incentives, Wide variety of benefits programs
Posted 3d ago
~40 hrs/week
Responsibilities
The Senior Technician will configure, manage, and troubleshoot workstations, portable computing devices, and peripherals to support global IT operations. They will also provide one-on-one user training, manage service tickets, and coordinate with third-party vendors for hardware and software needs.
Requirements
Candidates must have a high school diploma or equivalent and at least three years of relevant IT hardware and software experience. Preferred qualifications include an associate degree or technical certificate, along with CompTIA A+ or Microsoft Certified Desktop Technician certifications.
Full job description
Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
How you’ll make an impact:
Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Perform lifecycle upgrades and projects as directed
Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
Provide appropriate visibility of costs related to service requests and comply to approval requirements
Assist the business with tablet and mobile device support to meet operational / business needs
Other incidental duties
Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis
Manage assets including physical and electronic identification and control
What you'll need (Required):
H.S. Diploma or equivalent
A minimum of three years experience of work experience including IT hardware/software experience
What else we look for (Preferred):
Associate's Degree or equivalent in or technical degree/certificate in related discipline
Other: CompTIA A+ certification
Microsoft Certified Desktop Technician
Ability to manage users and PC's using Active Directory
Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
Ability to configure, use and maintain CISCO IP Phones preferred
Effective cable management skills to maintain organized work stations and data closets required
Ability to adapt and learn new technologies as needed
Strong written and verbal skills required
Problem Solving skills including Trouble shooting techniques required
Strong customer service focused skills required
Strong organization and time management skills required
High level of professionalism during interactions with customers and vendors
Using PC Images to configure computers for deployment / redeployment required
Experience using Help Desk ticketing software to manage service tickets and document support provided
Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
Experience using Help Desk ticketing software to manage service tickets
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For California (CA), the base pay range for this position is $53,000 to $75,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).Applications will be accepted while this position is posted on our Careers website.
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Related keywords
IT HardwareSoftwareWorkstationImagingVOIPA/V SupportActive DirectoryWindows 2008Windows 2012Windows 7Microsoft OfficeOutlookCISCO IP PhonesCable ManagementHelp DeskTicketing Software
Global leader in the medical device industry with a patient-focused culture of innovation
Industry
Medical Equipment Manufacturing
Company size
10,001+ employees
Founded
1958
Headquarters
Irvine, CA
LinkedIn followers
435,468
Edwards Lifesciences (NYSE: EW), is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most.
We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Contact Us
We want to hear from you and engage in meaningful discussions. However, please note that we are not equipped to provide customer, candidate, or technical support through this platform. If you require assistance from those teams, please find their contact information here: https://www.edwards.com/aboutus/contactus
If you’re a patient in need of medical advice, please contact your healthcare provider directly. We reserve the right to remove any comments that are off-topic, repetitive, or include hate speech, profanity, or offensive language. Additionally, we will not engage in discussions about competitor products, off-label use of Edwards products, or unsubstantiated/misleading claims that could cause harm.
All Terms and Conditions of LinkedIn apply. For the Edwards Lifesciences privacy policy, visit https://www.edwards.com/legal/privacypolicy.
Offices: One Edwards Way, Irvine, CA 92614, US · 12050 S Lone Peak Pkwy, Draper, Utah 84020, US · 1919 Minnesota Crt, Mississauga, Ontario L5N 0C9, CA · Parque Industrial de Itabo, Carr. Sanchez, Km 18.5 Zona Franca Industrial de Haina, Haina, San Cristobal, DO · State Road 402 North, Km 1.4, Industrial Park, Añasco, 00610-1577, PR
Medical DevicesHeart ValvesSurgical MonitoringStructural Heart DiseaseHealth Care TechnologyHeart InnovationsMedical InnovationsHeart Valve TechnologiesHeart Valve TherapiesTranscatheter Mitral &Tricuspid Therapies
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