What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team …
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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match, Tuition Reimbursement, Company Vehicle
Posted 4h ago
~40 hrs/week
Responsibilities
Guide residential customers in designing and installing smart home security and IoT solutions. Provide technical support, system activation, and product education to ensure customer confidence and safety.
Requirements
Requires a high school diploma, a valid driver's license with a clean record, and technical aptitude with connected technologies. Must be able to perform physical tasks including climbing and lifting 10+ pounds in various environments.
Full job description
What you should know about our team:
Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.
What you will do:
As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.You will:
· Deliver in-home consultations and assessments
· Recommend smart home and security solutions based on customer goals
· Install and activate security hardware, cameras, IoT devices, and smart home products
· Integrate new products with the customer’s existing setup
· Troubleshoot and resolve technical questions
· Complete customer onboarding and product education
· Build long-term customer confidence through proactive support
· Identify upsell opportunities that strengthen home protection
What you need to be successful:
High school diploma or equivalent.
Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Advise customers on the best system design and setup to support their safety goals.
Continuous learner who adapts to new tools and technologies.
Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions
How ADT invests in you:
Hourly Pay: $18.70
Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.
Training Pay: For your first three weeks, you’ll earn $320 per week as you complete hands-on training and learn the systems, tools, and technology that set you up for long-term success.
Benefits:
Medical, dental, and vision insurance
401(k) with company match
Tuition reimbursement
Company vehicle
Short- and long-term disability, life insurance, and well-being programs
Paid time off
Culture of professional development and career growth opportunities
Flexible work schedule to accommodate you and your customers’ needs
We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
How many Customer Service & Support jobs are open in Horsham, PA right now?
There are currently 49 open customer service & support positions in Horsham, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Horsham, PA?
Companies currently hiring include ADT Security Services, Firstrust Bank, Turn 14 Distribution, Inc., CADY, Sprouts Farmers Market, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Horsham, PA?
Yes — 6 of the 49 open customer service & support positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Horsham, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.