Senior Professional, Global Stores Training & Experience - Converse
Hilversum, North Holland, Netherlands · On-site
Senior$239M raised
WHO YOU’LL WORK WITH This role supports Global Retail Training & Experience, Digital Learning, Store Operations, Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The specialist repor…
Dit ga je doen Een mbo-opleiding Retail is al leuk, maar het wordt pas écht leuk als je je kennis in de praktijk kunt brengen. En waar kun je dat nu beter doen dan bij Trekpleister, de gezelligste buurtdrogist én een erk…
Skills: Customer service, Retail operations, Sales support, Cashiering, Communication
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Hilversum, North Holland, Netherlands · On-site
Mid level
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Full-time
bachelor degree, professional certificate
Posted 14h ago
Apply by Aug 20
~40 hrs/week
Responsibilities
You will manage global retail learning programs, including LMS administration, digital content creation, and the execution of the Global Training Captain program. Additionally, you will design KPI-driven recognition and incentive programs to improve service and selling behaviors across retail markets.
Requirements
The ideal candidate has a background in Learning & Development, Education, or Business with strong experience in retail training and LMS administration. You must be process-oriented, capable of managing multiple workstreams, and skilled in building learning content and performance-driven programs.
Full job description
WHO YOU’LL WORK WITH
This role supports Global Retail Training & Experience, Digital Learning, Store Operations, Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The specialist reports to a Global Retail Training Manager and works closely with Global Training Captain program, Global Partner Market Directors and cross-functional subject matter experts to build, launch, and sustain store-ready content and programs.
WHO WE ARE LOOKING FOR
The ideal candidate is a digitally fluent retail learning professional who can translate strategy into simple, motivating store experiences. They bring strong Learning Management System (LMS) administration skills, content operations discipline, and a bias for action, able to build learning agendas, publish seasonal product knowledge, and execute Training Captain programs across multiple geographies. They are equally comfortable working with store leaders and partnering with global teams to standardize tools, measure adoption, and iterate based on performance data. They write clearly, manage multiple workstreams without losing details, and use KPIs to design recognition, incentives, and contests that improve service, selling behaviors, and operational excellence.
Experience in retail training, learning operations, or store communications, including LMS/learning technology administration.
Background in Learning & Development, Education, Communications, Business, or related field.
Experience building learning content (job aids, facilitation guides, digital modules) and managing program execution through seasonal retail rhythms; certification in instructional design, learning technologies, or project management a plus.
Because this workstream supports multi-language translation and localization, fluency in multiple languages is a strong plus.
Process oriented and high level of organization; prioritizing tasks effectively, meeting deadlines, keeping files, data, and materials neatly structured and easily accessible, and following established workflows, checklists, and protocols to ensure consistency.
WHAT YOU’LL WORK ON
You’ll build and manage retail learning programs that scale globally from LMS publishing and digital learning operations to Global Training Captain program execution. You’ll create seasonal product knowledge and onboarding resources, and you’ll design KPI-driven recognition and contests that energize teams and elevate service and selling behaviors.
You’ll administer and optimize the LMS (user groups, enrollments, assignments, curricula, reporting, publishing standards), partnering with Digital Learning/IT to improve usability, governance, and data quality.
You’ll partner with Training Captain program execution: toolkits, communications, enablement, and feedback loops—ensuring stores have what they need to deliver consistent, engaging training moments.
You’ll build seasonal learning agendas aligned to retail priorities (product launches, service focus, operational readiness), coordinating inputs from Merchandising, Brand, and Store Ops.
You’ll create and evolve onboarding resources (leader guides, checklists, quick-reference tools) and measure completion/adoption to drive continuous improvement.
You’ll develop service and selling resources and training (selling behaviors, service standards, product storytelling, floor leadership routines), partnering with Store Ops and regional teams to pilot, refine, and scale content across markets.
You’ll design and update associate and leader incentive programming (monthly recognition, spot awards, leader toolkits), ensuring programs are equitable, simple to execute, and aligned to business goals.
You’ll create, launch, and track performance and KPI-driven store contests, including rules, dashboards, communication cadence, and post-mortem insights to share what worked and scale best practices.
Relocation is not provided for this role. The position will be open for applications until 19 August.
NIKE, Inc. is a purpose driven company fueled by a shared commitment to move the world forward through the power of sport. Guided by our mission to bring inspiration and innovation to every athlete* in the world, we champion sport’s values of inclusion and diversity while pushing boundaries to shape the future.
At Nike, every teammate plays a role. We operate with an athlete’s mindset — working together, embracing our differences, and demanding more of ourselves and each other to drive collective success. Whether you’re building products, platforms, experiences or systems, your work contributes to something bigger: making athlete* dreams real.
Explore opportunities at careers.nike.com and join our Talent Community at https://nikeats.avature.net/niketalentcommunity.
*If you have a body, you are an athlete.
Offices: One Bowerman Drive, Beaverton, OR 97005, US · 855 Sixth Ave., New York , New York 10001, US · Colosseum 1, 1213 NL, Hilversum , The Netherlands 00000, NL
How many Customer Service & Support jobs are open in Hilversum, Netherlands right now?
There are currently 55 open customer service & support positions in Hilversum, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hilversum, Netherlands?
Companies currently hiring include Dirk van den Broek, AS Watson, Getinge, Hedin Automotive NL, Lidl Nederland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hilversum, Netherlands?
Yes — 2 of the 55 open customer service & support positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Hilversum, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.