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Medewerker Front Office Eindhoven - 24 uur per week
Eindhoven, North Brabant, Netherlands · On-site
Mid level
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Bevolkingsonderzoek
Receptioniste Eindhoven (tijdelijk en vast)
Eindhoven, North Brabant, Netherlands · On-site
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Full-time
bachelor degree
25 Vacation Days Per Year, 96 ADV Hours, Performance-based Bonus, Collective Health Insurance, Pension Plan, Employee Discount On Company Products
Posted 2d ago
~40 hrs/week
Responsibilities
The role involves providing first-line support to authorized service partners and monitoring daily operations to improve service performance. It also requires coordinating with internal teams and preparing performance reports to ensure high customer satisfaction.
Requirements
Candidates should have a bachelor's degree or equivalent work experience and strong English communication skills. Proficiency in Microsoft Excel and a proactive, ownership-driven attitude are essential.
Full job description
Ready for your next career step?
Are you proactive, organized, and eager to grow your career?
Do you enjoy solving problems, working with people, and finding smarter ways of working?
Are you someone who naturally takes ownership and enjoys making things better?
Whether you already have experience in service operations or you're currently working in a warehouse, logistics, customer service, administration, or another operational environment and are ready for a new challenge, we'd love to hear from you.
We're looking for someone with the right attitude, curiosity, and ambition.
We can teach you our processes—we're looking for someone who is motivated to learn, communicate effectively, and continuously improve the way we work.
Core Tasks
As an ASP Specialist, you'll play a key role in supporting our authorized service partners and ensuring our customers receive excellent service.
Your responsibilities include:
Providing first-line support to our authorized service providers (ASP)
Monitoring daily operations and following up on internal and external escalations.
Tracking customer turnaround times (TAT) and helping improve service performance.
Building strong relationships with our service partners and supporting them through communication, training, and performance reviews.
Coordinating with internal teams such as Logistics, Sales, and Customer Service to ensure smooth operations.
Identifying recurring issues, process gaps, and opportunities for improvement.
Participating in projects focused on improving customer satisfaction and operational efficiency.
Coordinating local market requirements with internal departments.
Preparing monthly performance reports for our service partners.
Occasionally travelling to support projects or partners (maximum 10%).
If you have…
HBO / Bachelor working and thinking level (through education or relevant work experience).
Strong communication skills in English (spoken and written).
Good knowledge of Microsoft Excel or willingness to learn quickly.
Ability to work independently while collaborating with multiple teams.
And you are …
We're looking for someone who enjoys taking responsibility and isn't afraid to ask questions, challenge existing processes, and suggest improvements.
You are someone who:
Takes ownership of their work and follows tasks through to completion.
Is proactive and enjoys solving problems.
Communicate confidently with different people and departments.
Builds positive working relationships with internal teams and external partners.
Is organized and enjoys administrative and coordination tasks.
Has an eye for detail and notice when something could work better.
Is comfortable working with numbers and data.
Is eager to learn and develop professionally.
Enjoys working in a fast-paced, international environment.
This role is focused on service operations and coordination.
We are specifically looking for candidates who are motivated by service quality, process improvement, and operational support, rather than sales-oriented roles.
Experience in logistics, warehouse operations, customer service, retail, or administration is an advantage — but not essential.
Attitude, motivation, and ownership are what matter most.
What we offer
We offer a challenging role in a global organisation where you can make a real impact on daily operations and service quality.
You will receive:
25 vacation days per year
96 ADV hours
Performance-based bonus
Collective health insurance
Pension plan
Employee discount on company products
Informal and supportive working environment
Flat organisation with room for ideas and improvement
Opportunities for professional growth and development within the role
Additional information
Applicants must be EU residents or hold a valid work permit allowing them to work in the Netherlands.
Preference will be given to candidates living in or near the Eindhoven area.
This is an office-based role.
Remote or hybrid working is not possible. Presence in the office is required.
Related keywords
Service OperationsAuthorized Service PartnersTATLogisticsCustomer ServiceProcess GapsOperational EfficiencyPerformance ReportsInternational EnvironmentAdministrative CoordinationService Quality
How many Customer Service & Support jobs are open in Eindhoven, Netherlands right now?
There are currently 81 open customer service & support positions in Eindhoven, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Eindhoven, Netherlands?
Companies currently hiring include AS Watson, MediaMarktSaturn, JOE & THE JUICE, Primark, vb&t vve diensten, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Eindhoven, Netherlands?
Yes — 12 of the 81 open customer service & support positions offer remote or hybrid work (0 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Eindhoven, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.