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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
Partner with the Store Manager to drive category performance and deliver commercial targets. Lead and develop a team of sales associates through real-time coaching to ensure a premium client journey.
Requirements
Proven experience leading teams in a retail or customer-focused environment is required. Candidates must possess strong coaching skills and a passion for delivering exceptional luxury customer service.
Full job description
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
We are hiring an Assistant Store Manager (Department Manager) to join our team in the Roermond Outlet. In this role, you will partner closely with the Store Manager to drive category performance and elevate every customer interaction. You will lead and develop a team of sales associates, ensuring an exceptional Burberry experience grounded in our values and behaviours. Through real-time coaching and a strong focus on performance, you will help deliver both commercial results and a premium client journey.
RESPONSIBILITIES
Support the Store Manager to deliver category performance and commercial targets.
Lead, motivate and develop the sales team to create exceptional client experiences.
Provide regular, real-time coaching to drive individual and team performance.
Act as a role model for the Burberry Experience and behaviours on the shop floor.
Monitor sales performance, identify opportunities and take action to enhance results.
Ensure operational excellence and uphold brand standards across all touchpoints.
PERSONAL PROFILE
Proven experience leading a team in a retail or customer-focused environment.
Strong coaching skills with the ability to inspire and develop others.
Commercially aware with a focus on delivering measurable results.
Passion for delivering exceptional customer experiences and luxury service.
Confident communicator with a collaborative and inclusive approach.
Adaptable and solutions-focused in a fast-paced retail environment.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856.
Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com
How many Customer Service & Support jobs are open in Roermond, Netherlands right now?
There are currently 56 open customer service & support positions in Roermond, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Roermond, Netherlands?
Companies currently hiring include AS Watson, Van der Valk TheaterHotel De Oranjerie, Crocs, Inc., McArthurGlen Group, Burberry, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Roermond, Netherlands?
Yes — 1 of the 56 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Roermond, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.