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Full-time
bachelor degree
Competitive compensation package, Comprehensive benefits, 401(k), Eye care discounts, Continuing education allowances, Career growth and development
Posted 18d ago
Apply by Aug 25
~40 hrs/week
Responsibilities
The Clinical Manager oversees daily clinical operations, including staff supervision, scheduling, and equipment maintenance to ensure efficient clinic flow. They are also responsible for enhancing the patient experience, resolving complaints, and ensuring compliance with medical practice standards.
Requirements
Candidates must have a bachelor's degree in a healthcare-related field or at least 5 years of healthcare management experience. Proficiency in ophthalmic terminology, electronic health records, and strong leadership skills are required.
Full job description
Overview
At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.
As the Clinical Manager, you'll assist the Regional Administrator in overseeing the day-to-day operational functions for the clinic, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. You'll provide leadership, guidance, and expertise to all staff members as well as effectively communicating departmental activities to the team. The Clinical Manager is responsible for establishing a high-performance team that is efficient, knowledgeable, service-oriented, and shares responsibility for attaining the goals of the practice. Some regional travel required.
A current Certified Ophthalmic Technician (COT) certification is required for this position.
Responsibilities
What You Will Do:
Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff.
Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
Ensures the highest degree of customer service and patient quality care is maintained at all times.
Ensures compliance with standard medical practice to manage and minimize risk.
Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
Develops and maintains rapport and positive relationships with providers.
Meets operational goals set by management.
Qualifications
What You Will Bring:
Knowledge of health care and medical procedures.
Knowledge of ophthalmic terminology and procedures.
Interpersonal/human relations skills.
Attentiveness to details.
Ability to initiate, prioritize, and follow through on tasks and projects.
Ability to respond to questions in a tactful and professional manner.
Ability to use an electronic health record application.
Ability to use a personal computer with various software programs.
Ability to maintain confidentiality.
Perform under the stress of frequent interruptions and/or distractions.
Verbal skills sufficient to promote pleasant and effective interactions with patients, staff, doctors, and the public
Proven experience with effective hiring and motivating and managing a team.
Strong staff relations skills.
Bachelor's degree in business, Health Administration, Nursing, or related healthcare field - or at least 5 year's experience in healthcare management is required. Ophthalmology or optometric management experience is a PLUS!
Preferred Qualifications: Certified Ophthalmic Technician licensure or another medical licensure preferred.
Must have the ability to concentrate and pay close attention to detail when receiving instructions from physicians or others, reading and interpreting procedures and related materials; examining and closely inspecting materials when using equipment; and working one-on-one with patients.
Leadership qualities, diplomacy, discretion, ability to enforce difficult positions, excellent communication, public speaking skills, and exceptional interpersonal abilities.
Ability to work independently as well as in a team environment.
Proficient with Microsoft Suite; in particular Excel.
What we offer:
Competitive compensation package
Excellent comprehensive benefits
401(K)
Significant eye care discounts
Continuing education allowances
Career growth and development
PTO and holidays off
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We exist to protect and restore vision and aspire to be the best in class eye care organization in the world.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2017
Headquarters
Annapolis, Maryland
LinkedIn followers
3,636
Vision Innovation Partners is a leading manager of ophthalmology practices in the Mid-Atlantic region. The company has unified many of the leading clinical practitioners in the market by leveraging its experienced management team; scalable technology and systems; and well-developed back office functions including compliance, managed care contracting, finance, medical records, practice management and marketing.
Our company began in 2017, when Drs. Maria Scott and Mark Whitten combined their two premier mid-Atlantic ophthalmology groups, Chesapeake Eye Care and Laser Center and Whitten Laser Eye, to build a company that would take eye care to the next level in terms of quality service, shared best practices and efficient infrastructure. Vision Innovation Partners returns the joy of practicing to the physicians, relieving them of the need to run a business.
Offices: 2661 Riva Rd, Building 1000, Suite 1030, Annapolis, Maryland 21401, US
How many Customer Service & Support jobs are open in Harrisburg, PA right now?
There are currently 630 open customer service & support positions in Harrisburg, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Harrisburg, PA?
Companies currently hiring include Hotel Equities, AAA Central Penn, CVS Health, UPMC, Bass Pro Shops, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Harrisburg, PA?
Yes — 74 of the 630 open customer service & support positions offer remote or hybrid work (42 remote, 32 hybrid).
How do I apply for Customer Service & Support jobs in Harrisburg, PA?
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