Gurgaon, Haryana, India · On-site
Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 9…
Skills: Incident Logging, Ticket Management, Excel Reporting, Network Troubleshooting, Customer Communication
Gurgaon, Haryana, India · On-site
Associate - Customer Care - Blended Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at…
Skills: Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX)
Gurgaon, Haryana, India · On-site
Job Description SummaryYou will be responsible for all resources and logistics required to perform services and maintenance activities on customers' sites. This includes maintaining, repairing, and refurbishing sold or e…
Skills: Multi-Modality Imaging Equipment Maintenance, Troubleshooting, Field Modification Instructions, Preventive Maintenance Service, Electronics
Gurgaon, Haryana, India · On-site
Designation- Benefits Operations Manager (BOM) Key Expectations Own and manage overall operational performance for assigned client(s).Responsible and accountable to assist and meet Operations SLA for the client.Responsib…
Skills: US Benefits Administration, SLA Management, Stakeholder Management, Client Communication, Team Leadership
Gurgaon, Haryana, India · On-site
Front Line Manager - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and w…
Skills: Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Financial Analysis Reporting
Gurgaon, Haryana, India · On-site
Specialist - HRO - Employee Lifecycle Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work,…
Skills: Employee Consultation, Employee Data Management, Employee Experience, Employee Grievances, Performance Evaluation Management
Gurgaon, Haryana, India · On-site
Front Line Manager - Customer Care - Onboarding & Account Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the …
Skills: Customer Onboarding, Data Management, Master Data Management, Account Management, Team Leadership
Gurgaon, Haryana, India · Remote Solely
<p dir="ltr"><strong>Role Summary</strong></p><p dir="ltr">We are seeking a seasoned, highly organized Senior Revenue Cycle Specialist to join our SWAT / Level 3 (L-3) support team — the most senior tier of our rev…
Skills: Revenue Cycle Management, Root Cause Analysis, Medical Billing, Escalation Management, EDI/ERA Enrollment
Gurgaon, Haryana, India · On-site
Specialist - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefron…
Skills: Accounting, Accounts Receivable, Accounts Receivable Collection, Accounts Receivable Management, Banking Capital Markets
Gurgaon, Haryana, India · On-site
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive …
Skills: Account Management, Travel Management, Strategic Relationship Building, Data Analysis, Negotiation
Gurgaon, Haryana, India · On-site
Job Description SummaryYou will be responsible for all resources and logistics required to perform services and maintenance activities on customers' sites. This includes maintaining, repairing, and refurbishing sold or e…
Skills: Multi-Modality Imaging Equipment Maintenance, System Level Troubleshooting, Electronics, Electrical Engineering, Field Service Engineering
Gurgaon, Haryana, India · On-site
Designation-Benefits Operations Administrator (BOA) Key Expectations Process all activities related to client benefit plans with high accuracy and timeliness.Consistently meet or exceed client Service Level Agreements (S…
Skills: Attention To Detail, Transaction Processing, MS Office, Typing Speed, Written Communication
Gurgaon, Haryana, India · On-site
Service Delivery Manager - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re a…
Skills: Accounting, Accounts Receivable, Accounts Receivable Collection, Accounts Receivable Management, Banking Capital Markets
Gurgaon, Haryana, India · Remote OK
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Technical Support, Troubleshooting, Fault Rectification, Problem Escalation, Hardware Evaluation
Gurgaon, Haryana, India · Remote OK
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive …
Skills: GDS Expertise, Corporate Travel Booking, Customer Service, Professional Communication, Ticketing Rules
Gurgaon, Haryana, India · Hybrid
Specialist - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service
Gurgaon, Haryana, India · On-site
Job Description SummaryYou will be responsible for all resources and logistics required to perform services and maintenance activities on customers' sites. This includes maintaining, repairing, and refurbishing sold or e…
Skills: Multi-Modality Imaging Equipment Maintenance, System Level Troubleshooting, Electronics, Electrical Engineering, Field Service Engineering
Gurgaon, Haryana, India · Hybrid
Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re …
Skills: Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics
Gurgaon, Haryana, India · On-site
Job Title: Section Head Date: Name: Written by: Reports to: Head – Field Operations Approved by: Division/Dept: Aftersales Approved by: GM aftersales (Immediate Superior) Reference No: Approved by: Director Aftersales (N…
Skills: Technical Support, Diagnostic Governance, Root Cause Analysis, Customer Experience Enhancement, Workshop Performance Improvement
Gurgaon, Haryana, India · Hybrid
Specialist - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Apprentice will handle incident logging, ticket management in ITSM tools, and daily reporting using Excel. They will also perform network troubleshooting and coordinate with stakeholders to ensure 24x7 support operations.
Candidates should have a technical diploma or degree in Computer Science, Electronics, or Telecommunications. Essential skills include a fundamental understanding of networking standards (TCP/IP, DNS) and excellent English communication skills.
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills.
-Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
-Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
-Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
-Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
-Dashboard Maintenance: Maintain tool dashboards used by the team.
-Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
-Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
Primary troubleshooting network connectivity issues, ensuring proper network configurations.
Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support
- Excellent customer communication skills both verbal and written in English.
- Fundamental understanding of computers and technology is essential.
* Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS
-Technical awareness in computer systems, software, and hardware.
-Ability to quickly learn new technologies.
-Excellent interpersonal skills, capable of working collaboratively in a team environment.
-Good knowledge of MS office.
-A proactive approach to problem-solving and a willingness to take on new challenges
- Info Gathering
- Customer Service and Service Excellence Attitude
- Technical Communication and aptitude
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Results Orientation
- Teamwork
-Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification).
-Any technical Certification/Exposure to Technologies is desirable
Dedicated and committed to the air transport industry
Travel fuels the world today. Connecting us all. Building a better quality of life, and propelling our global economy. Since the start, we’ve made it our lifework to build solutions that help every airline and every airport across the world. We made check-in easier. We let pilots talk to ground control. We delivered better ways to track down lost bags. Some of our solutions even contributed to the birth of the early internet back in the 1970s. We’ve been innovating for almost a century. Defying boundaries. Bringing our industry together. And that’s just the beginning. We’ll keep building connections that bring our fragmented industry together. And we’ll keep using those partnerships to deliver better solutions. This is what drives us. We don’t just build networks. We make paths between your customers and their best travel ever.
Offices: Chem. de Joinville 26, Geneva, Geneva 1216, CH · 1 London Gate, 252 - 254 Blyth Road, Hayes, Middlesex UB3 1BW, GB · 3100 Cumberland Blvd., Atlanta, GA 30339, US · 11 Loyang Way, Singapore, Singapore 508723, SG · Corniche Al Nahr, HOLCOM Bldg. 2nd Floor, Block A, Beirut, LB
There are currently 251 open customer service & support positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Alight Solutions, Genpact, SBI Card, The Indian Hotels Company Limited (IHCL), American Express Global Business Travel, among others. Browse the listings above to see every active employer.
Yes — 47 of the 251 open customer service & support positions offer remote or hybrid work (9 remote, 38 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
