Job Summary: The Service Delivery Assistant provides administrative and operational support to the service team to ensure efficient delivery of maintenance, service, and project activities. The role involves coordinating…
Skills: Service Coordination, Scheduling, Customer Relationship Management, Work Order Management, Service Documentation
The Client Success Operations Associate plays a pivotal role in supporting Client Success Partners globally, by managing strategic and tactical non-client-facing activities. This role collaborates across functions to ens…
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About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cu…
Skills: Health & Benefits Domain Knowledge, MS Excel, MS Word, MS PowerPoint, MS Access
Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations
Gurgaon, Haryana, India · On-site
Entry level
We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, a…
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As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling financial products, and ensuring high standards of service deliv…
About This Role This is a unique and exciting opportunity to join Gartner’s Global Travel & Expense team as a Travel & Expense Specialist responsible for supporting our Source to Pay program. As a T&E Specialist, you wil…
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We are seeking a dynamic and experienced Platinum Banker to manage and grow relationships with High Net Worth (HNW) clients. The role involves deepening existing relationships and acquiring new ones by offering tailored …
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Teleperformance
Gurgaon|SLK|13-Jul-26
Gurgaon, Haryana, India · Remote OK
Entry level
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling financial products, and ensuring high standards of service deliv…
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Overview Lutron is looking for passionate and driven engineers to join their Global Service & Experience Center, at the Cyber City, Gurgaon, as an Applications Engineer. In this role, you will be the part of product and …
Skills: Lighting control systems, Technical training, Public speaking, Presentation skills, Stakeholder management
Perform the following under the guidance/direction of Supervisor/Manager • With help of Supervisor/ Manager, Identify the customers for protentional Business • Collect the documents from Customers and validate as per the…
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Full-time
bachelor degree
Posted 41d ago
~40 hrs/week
Responsibilities
The Service Delivery Assistant provides administrative and operational support by coordinating service requests, scheduling field engineers, and tracking work orders. They are responsible for maintaining customer records, monitoring SLAs, and ensuring high levels of customer satisfaction through efficient service delivery.
Requirements
Candidates should possess a Bachelor's degree or Diploma in Business Administration, Engineering, or a related field with 1 to 4 years of experience in service coordination or operations. Experience in HVAC, Building Automation, or Facilities Management industries is preferred.
Full job description
Job Summary: The Service Delivery Assistant provides administrative and operational support to the service team to ensure efficient delivery of maintenance, service, and project activities. The role involves coordinating service requests, scheduling field engineers, maintaining customer records, tracking service performance, and ensuring timely closure of work orders while delivering a high level of customer satisfaction.
Key Responsibilities
Coordinate and schedule service calls, preventive maintenance visits, and engineer assignments.
Create, track, and close service requests, work orders, and customer tickets.
Maintain service reports, contracts, asset records, and customer documentation.
Monitor service-level agreements (SLAs) and ensure timely service delivery.
Follow up with customers regarding service status, updates, and feedback.
Coordinate with service engineers, technicians, vendors, and customers to ensure smooth execution of service activities.
Prepare quotations, purchase requests, invoice-related documentation, and service documentation as required.
Track spare parts availability and coordinate logistics for service requirements.
Generate daily, weekly, and monthly service performance reports.
Support contract management, renewal tracking, and service billing activities.
Ensure compliance with company processes, quality standards, and safety requirements.
Qualifications & Experience
Bachelor's degree or Diploma in Business Administration, Engineering, Operations, or related field.
1–4 years of experience in service coordination, customer service, service administration, or operations support.
Experience in HVAC, Building Automation, Facilities Management, Engineering Services, or related industries is preferred.
Key Skills
Service Coordination & Scheduling
Customer Relationship Management
Work Order Management
Service Documentation
SLA Tracking
MS Office (Excel, Word, PowerPoint)
ERP/CRM Systems
Communication & Stakeholder Management
Data Management & Reporting
Problem Solving and Organizational Skills
Preferred Competencies
Strong attention to detail
Excellent communication skills
Customer-focused mindset
Ability to manage multiple priorities
Team collaboration and coordination
Time management and planning skills
Experience Range: 1–4 Years Industry Preference: HVAC, Building Management Systems (BMS), Facilities Management, Engineering Services, Manufacturing, and Technical Service Organizations.
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.
For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward.
Visit johnsoncontrols.com for more information.
Offices: Milwaukee, Cork, Ireland T12 X8N6, IE · Milwaukee, Milwaukee, Wi 53202, US · Milwaukee, Plymouth Charter Township, MI 48170, US · 1051 Floyd Dr, Lexington, KY 40505, US · 6046 12 St SE, Calgary, AB T2H 2X2, CA
EngineeringManufacturing OperationsSalesBuilding AutomationFire & Hazard ProtectionIndustrial RefrigerationHVACSecurityand SustainabilitySmart Building
How many Customer Service & Support jobs are open in Gurgaon, India right now?
There are currently 606 open customer service & support positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Gurgaon, India?
Companies currently hiring include Kotak Mahindra Bank, Genpact, SBI Card, NTT DATA North America, Alight Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Gurgaon, India?
Yes — 150 of the 606 open customer service & support positions offer remote or hybrid work (22 remote, 128 hybrid).
How do I apply for Customer Service & Support jobs in Gurgaon, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.