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$19/hr–$25/hr
Other
high school
Health insurance, Dental insurance, Vision insurance, Life insurance, Prescription coverage, Paid time off
Posted 19d ago
Apply by Aug 24
~40 hrs/week
Responsibilities
The Patient Service Specialist manages front office operations including patient check-in/out, scheduling, and insurance verification. They are also responsible for maintaining accurate electronic medical records, processing charges, and providing administrative support to the center.
Requirements
A high school diploma or GED is required for this entry-level position. Candidates should possess strong customer service skills and experience with insurance verification or medical office administration.
Full job description
Overview
Baylor Scott & White Institute for Rehabilitation
Frisco, TX (Star)
Patient Service Specialist (PSS)
Hours: vary between Monday - Friday 7am - 7pm
Saturday 7a-1p-possible if availability
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
This is an entry-level position.
Starting salary: $19 - $25 per hourbased off experience
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
Health, Dental, and Vision insurance; Life insurance; Prescription coverage
Paid Time Off (PTO) and Extended Illness Days (EID)
A 401(k) retirement plan with company match
Short and Long Term Disability
Personal and Family Medical Leave
PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties.
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Travels Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.
Qualifications
HS diploma or GED is required
Preferred Experience
Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration
#BSWIR-Outpatient
Additional Data
Equal Opportunity Employer including Disabled/Veterans
Related keywords
Patient Service SpecialistMedical Front OfficeInsurance VerificationElectronic Medical RecordCustomer ServiceAdministrative ServicesHealthcareSchedulingBillingMedical DocumentationOffice ManagementPatient RegistrationOutpatientRehabilitation
About Baylor Scott & White Institute for Rehabilitation
Baylor Scott & White Institute for Rehabilitation is a partnership between Baylor Scott & White Health and Select Medical. Its expansive rehabilitation network is one of the largest in Texas with four rehabilitation hospitals (in Dallas, Fort Worth, Frisco and Lakeway), one rehabilitation unit located in Baylor Scott & White Medical Center - Irving and more than 100 outpatient clinics located throughout North and Central Texas. Baylor Scott & White Institute for Rehabilitation promotes a patient-centric environment with employees who have a calling to help patients get back their independence after a debilitating injury. In addition, Baylor Scott & White Institute for Rehabilitation’s Continuum of Care philosophy ensures quality care throughout the entire rehabilitation process. Perhaps that's one reason why U.S. News & World Report and Newsweek ranks Baylor Scott & White Institute for Rehabilitation as one of "America's Best Hospitals."
Offices: Dallas, Texas 75246-2094, US · Lakeway, Texas 78734, US
How many Customer Service & Support jobs are open in Frisco, TX right now?
There are currently 1,156 open customer service & support positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Frisco, TX?
Companies currently hiring include Anderson Merchandisers, Omni Hotels & Resorts, Albertsons Companies, Great Clips Inc., Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Frisco, TX?
Yes — 96 of the 1156 open customer service & support positions offer remote or hybrid work (24 remote, 72 hybrid).
How do I apply for Customer Service & Support jobs in Frisco, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.