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Full-time
Competitive Pay, Medical Insurance, Dental Insurance, Vision Benefits, 401k Contribution, Paid Time Off
Posted 4d ago
~40 hrs/week
Responsibilities
The Member Experience Coordinator is responsible for designing and delivering exceptional experiences for members and guests by coordinating arrivals, departures, activities, and reservations. They also manage member profiles, maintain club calendars, and provide seamless service in partnership with various departments.
Requirements
Candidates should have prior experience in a hospitality or guest service support role and possess strong communication and interpersonal skills. Proficiency in computer platforms such as Jonas, Canva, and Adobe InDesign is required, along with the ability to work a flexible schedule including weekends and holidays.
Full job description
If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.
Join the Discovery family, where quality and service are at the heart of what we do!
This role will be located at one of Discovery Land Company’s locations: Maverick Golf and Ranch Club, set outside of Fort Worth, TX.
Maverick Golf and Ranch Club is seeking a Member Experience Coordinator to join the Member Services Department.
The Member Experience Coordinator will draw on their deep knowledge of the local market, genuine passion for hospitality, and established community relationships to craft unique, memorable experiences for every prospect and member who visits the property. Working in close partnership with Club Member Services, Sales, and Operations leadership, the Coordinator will play a key role in designing and delivering exceptional experiences that delight members, impress guests, and inspire fellow team members.
Key Responsibilities
Member Experience
Provide a safe, inclusive community and supporting culture of well-being where families are free to enjoy the simple pleasures of life while living seasonally in harmony with nature, sharing in traditions and exploring their interests.
Coordinate arrivals/departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments and/or vendors.
Welcome members/guests upon arrival and departure creating a welcoming environment.
Monitor and answer all member inquiries promptly via club email, phone, and messaging functions.
Work closely with all departments to ensure seamless service experience when executing requests.
Create and update daily reporting communication for club distribution.
Create and maintain member profiles and preferences across multiple platforms.
Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
Work closely with Sales Team to create exceptional experiences for prospects/visitors.
Promote activities, events, and club information effectively in accordance with brand standards.
Assist in creation, coordination, and execution of club and member events.
Provide transportation as required both on-property and to local area.
Maintain club activity calendar.
Attend department meetings and trainings as necessary.
Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
Qualifications
Prior experience and proven success in a support role in the hospitality or guest service industry is strongly preferred.
Exceptional communication and interpersonal skills. Ability to deliver service to members, guests, and team members both face-to-face and virtually.
Knowledge of and ability to operate computer and communication platforms including TEI, Jonas, Pacesetter App, Canva, and Adobe InDesign.
Additional Requirements
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.
Benefits • Competitive Pay or Wage Range • Medical, Dental, and Vision Benefits • 401k Contribution • Paid Time Off and Paid Holidays • Employee Meals, Referral Incentives, and Recognition Programs • Holiday Pay • Professional development and upward mobility opportunities • Work-Family Culture
About Us Maverick seamlessly blends classic Western charm and modern luxury, providing a world-class golf experience accentuated by its rare 90 feet of elevation change. With 1,100 acres of rolling hills, pastoral farmland, and nearly a mile of Dutch Branch Creek, this is a truly special place in the heart of Texas. The community offers a unique blend of urban sophistication and cowboy culture, embracing a laid-back Texas feel, while dedicated to a healthy lifestyle and environmental sustainability. In addition to its world-class sports performance amenities, the club includes three distinct golf experiences designed by Tom Fazio, including an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course. At Maverick, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities to provide the highest level of service that contributes to the creation of unforgettable experiences. Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
Discovery Land Company, LLC is a privately-held, full service real estate development company based in Scottsdale, Arizona, specializing in luxury residential private club communities and resorts in the U.S. and other popular Global locations. Discovery’s projects are all distinct from one another with their own themes and architectural styles inspired by the natural environment and traditions of the project’s locale. The private clubs have world-class resort amenities, high levels of service, and club programs that work in sync to create an appealing lifestyle and a culture that is focused on family. The Company was founded in 1994 by Michael S. Meldman with just one project. Since that time, Discovery has grown to be the premier player in the high-end resort residential niche with 18 world-class projects in its portfolio.
Offices: 14605 N. 73rd Street, Scottsdale, AZ 85260, US · Beverly Hills, California 90210, US
Real Estate InvestmentCommercial Real EstateReal Estate
How many Customer Service & Support jobs are open in Fort Worth, TX right now?
There are currently 3,140 open customer service & support positions in Fort Worth, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Fort Worth, TX?
Companies currently hiring include Domino's, Starbucks, Lowe's Companies, Inc., Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Fort Worth, TX?
Yes — 196 of the 3140 open customer service & support positions offer remote or hybrid work (104 remote, 92 hybrid).
How do I apply for Customer Service & Support jobs in Fort Worth, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.