**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position may be located at any of First Interstate Bank's offices in Colorado, Idaho, Iowa, Missouri, Montana, Ore…
Skills: Quality Control, Project Management, Data Analysis, Customer Service, Technical Support
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$21/hr–$32/hr
Full-time
high school, associate degree
Paid Time Off, Paid Federal Holidays, Child Care Assistance Program, Exercise Reimbursement Program, Medical Insurance, Dental Insurance
Posted 4d ago
~40 hrs/week
Responsibilities
The Treasury Support Specialist III oversees departmental reporting, quality control, and project management while resolving escalated issues. They also provide leadership through staff training, process implementation, and serving as a subject-matter expert.
Requirements
Candidates must have a high school diploma or GED, with an associate degree preferred, and 4-6 years of related experience. Strong technical skills, customer service experience, and the ability to interpret complex instructions are required.
Full job description
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position may be located at any of First Interstate Bank's offices in Colorado, Idaho, Iowa, Missouri, Montana, Oregon, South Dakota, Washington or Wyoming.
What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY The Treasury Support Specialist III focuses on quality control for daily tasks completed by Treasury Support Specialists I and II, as well as overseeing departmental reporting. This position also assists with project management and supports staff by resolving escalated issues and conducting in‑depth research.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinates team training, manages work queues, and identifies additional training needs.
Prepares and reports departmental statistics.
Assists with day‑to‑day processing as needed.
Ensures departmental procedures are accurate, up‑to‑date, reviewed annually, and maintained as necessary.
Resolves escalated and complex non‑routine issues with minimal supervision while ensuring compliance with regulations and audit standards.
Communicates with bank personnel and/or customers as needed to resolve issues.
Participates in partner calls to provide product solutions that meet customer needs.
Participates in meetings and training seminars to stay current on regulatory and procedural changes.
Supports the development and implementation of new products, processes, and procedures.
Multitasks across multiple systems while effectively prioritizing incoming requests.
Assists with the implementation and conversion of new software, including testing upgrades and releases.
Provides input to management for quality reviews of staff work, training documentation, and ongoing quality monitoring.
Serves in a leadership capacity by providing individual and group training and facilitating team meetings.
Takes an active role in Treasury Solutions projects as a Subject‑Matter Expert (SME).
Cooperates with, participates in, and supports adherence to all internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, particularly those related to job‑specific duties.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated experience delivering an exemplary level of customer service in a professional environment.
Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form.
Proven ability to assess customer needs and provide effective solutions.
Strong computer and technical skills, including advanced knowledge and experience with Microsoft Office.
Ability to work effectively as both a team member and team leader, and to multitask in a fast‑paced environment.
Flexible and self‑motivated, with strong problem‑solving abilities, financial acumen, and sound judgment.
Demonstrated team‑oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.
Serves as the Subject‑Matter Expert (SME) for the department.
EDUCATION AND/OR EXPERIENCE
High School Diploma or General Education Degree (GED) required
Associate's Degree in Business or related field preferred
4-6 years related experience, training, and/or equivalent combination of education and experience required
Experience in a customer service role preferred
PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
Lifting - Occasionally
Sitting - Frequently
Standing - Occasionally
Noise Level - Moderate
Typical Work hours - M-F (8-5)
Weekends - Minimal
Regular and Predictable Attendance - Required
COMPENSATION & BENEFITS We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $21.46 to $32.20 per hour (in CO & WA) and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Colorado and Washington only, and this role is open to candidates outside of Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Straight answers, human relationships, and no nonsense. It’s not a new way to bank, but it is the right way.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1968
Headquarters
Billings, MT
LinkedIn followers
17,442
First Interstate is a community banking organization with nearly 300 locations across 10 states.
At First Interstate, our Purposeful Vision is simple: We meet people where they are — helping them get to where they want to be. We recognize each person’s journey and offer the support, tools, and guidance to move forward with confidence. We are present, we listen, and we walk alongside our clients, communities, and one another to create meaningful progress — together.
How many Customer Service & Support jobs are open in Fort Collins, CO right now?
There are currently 557 open customer service & support positions in Fort Collins, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Fort Collins, CO?
Companies currently hiring include Kroger, Colorado State University - Division of Information Technology, Domino's, H&R Block, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Fort Collins, CO?
Yes — 45 of the 557 open customer service & support positions offer remote or hybrid work (24 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Fort Collins, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.