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$23/hr–$27/hr
Full-time
Health insurance, Dental coverage, Vision coverage, 401(k) with company match, Vacation, 6 paid holidays
Posted 2d ago
~40 hrs/week
Responsibilities
The Dispatcher acts as the central communication hub coordinating service calls between customers and field technicians. They are responsible for optimizing schedules, resolving customer inquiries, and ensuring efficient resource allocation.
Requirements
Candidates need at least 2 years of call center experience, with dispatch and service-industry experience highly preferred. Proficiency in basic computer applications and a customer-centric mindset are essential.
Full job description
Job Overview:
Join Swan Heating, Plumbing, Air, and Electrical as a Dispatcher and play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Our Dispatchers are the heartbeat of our service operation. In this role, you'll coordinate technicians in the field, support customers when they need us most, and ensure every service appointment runs as smoothly and efficiently as possible. Your ability to communicate, adapt, and make quick decisions will directly impact customer satisfaction and team success.
Key Responsibilities:
Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
Communication Point: Act as the main point of contact for field teams, customers, and management.
Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
Emergency Response: Coordinate emergency response efforts when necessary.
Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
Collaboration: Work closely with other departments to streamline processes and improve service delivery.
Qualifications:
2+ years call center experienced; dispatch experience highly preferred
HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
Benefits:
Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: vacation and 6 paid holidays
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
Work Environment:
This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.
#SWNLP
Pay Range
$23—$27 USD
About SWAN:
Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.
We are always hiring friendly people who share our values of character, honor, and integrity.
Swan Heating and Air Conditioning, Inc. is an individual & family services company based out of Denver and Loveland, Colorado, United States. We service the greater Denver Metropolitan Area and Northern Colorado.
Offices: 599 W. 66th St, Loveland, Colorado 80538, US · 6810 Broadway Unit N, Denver, Colorado 80221, US
Service IndustryHeating, Ventilation, and Air Conditioning (HVAC)
How many Trades jobs are open in Fort Collins, CO right now?
There are currently 239 open trades positions in Fort Collins, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Fort Collins, CO?
Companies currently hiring include Republic Services, Cirrus Asset Management Inc., Super Vacuum Manufacturing, Advanced Energy, Colorado State University - Division of Information Technology, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Fort Collins, CO?
Yes — 6 of the 239 open trades positions offer remote or hybrid work (1 remote, 5 hybrid).
How do I apply for Trades jobs in Fort Collins, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.