Company Description SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and cr…
Skills: Hospitality management, Reservation systems, Team leadership, Staff training, Customer service
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Company Description SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and cr…
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IHG Hotels & Resorts
Public Area Attendant at InterContinental Dubai Marina
Dubai, Dubai, United Arab Emirates · On-site
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Marriott International Hotels, Inc.
Complex Reservations Agent
Dubai, Dubai, United Arab Emirates · On-site
Entry level
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Full-time
high school
Posted 4d ago
~40 hrs/week
Responsibilities
The Senior Hostess will oversee daily front-of-house operations, manage reservation systems, and ensure a welcoming guest experience. Additionally, the role involves mentoring junior staff and coordinating with various departments to maintain high service standards.
Requirements
Candidates must have 3-5 years of experience in a front-of-house hospitality role with proven supervisory skills. Proficiency in POS systems, strong communication abilities, and a high school diploma are required.
Full job description
Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
We are seeking an experienced and professional Senior Hostess to join our hospitality team in Dubai, United Arab Emirates. In this leadership-focused role, you will be the first point of contact for our guests, setting the tone for their dining experience while managing front-of-house operations with excellence and grace. As a Senior Hostess, you will oversee daily host operations, mentor junior staff, and ensure every guest receives a warm welcome and exceptional service.
Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality
Manage reservation systems and optimize table assignments to maximize seating efficiency and guest satisfaction
Oversee host stand operations, including phone management, waitlist coordination, and guest flow throughout service periods
Train, mentor, and supervise junior hostesses and front-of-house staff, providing constructive feedback and performance guidance
Handle guest inquiries and concerns with empathy and problem-solving skills, resolving issues promptly and professionally
Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency
Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service
Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
Assist with special events, private dining arrangements, and group reservations as needed
Demonstrate proficiency with point-of-sale (POS) systems and reservation management software
Qualifications
Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role
Proven supervisory or lead experience with the ability to train and motivate team members
Exceptional communication and interpersonal skills with a customer-focused mindset
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency with POS systems and reservation management software
Excellent problem-solving and conflict resolution skills
Professional demeanor with a friendly and empathetic approach to guest interactions
High school diploma or equivalent
Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable
Knowledge of hospitality industry standards and best practices
Ability to work flexible hours, including evenings, weekends, and holidays as required
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Chalhoub Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dubai, United Arab Emirates?
Yes — 96 of the 1281 open customer service & support positions offer remote or hybrid work (20 remote, 76 hybrid).
How do I apply for Customer Service & Support jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.