Customer Service & Support Jobs in Dayton, OH (Now Hiring) — 778 open — Page 32
Logan Services A/C, Heat & Plumbing
Customer Service Manager
Dayton, Ohio, United States · On-site
Mid level
Customer Service Manager | Call Center Operations & Customer Experience | Full-Time | On-Site | Dayton, OH Lead a high-performing customer service team while shaping the future of customer experience through technology, …
Skills: Call Center Operations, Team Leadership, Performance Management, KPI Analysis, Customer Experience Strategy
Premier Health Primary Care - UD FT / 80 hours per pay period Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for…
Skills: Patient Registration, Medical Billing, Medical Terminology, HIPAA Compliance, ICD-10 Coding
ExperiGreen Lawn Care, a Turf Masters Brands Company is now hiring Technician IIs for the Dayton area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn services…
ExperiGreen Lawn Care, a Turf Masters Brands Company is now hiring Technician IIs for the Dayton area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn services…
Job DetailsJob Location: Dayton - Dayton, OH 45414Position Type: Full TimeJob Category: Admin - ClericalPOSITION SUMMARY This position will provide assistance to the service department’s day-to-day functions perfor…
Skills: Office Administration, Payroll Entry, ERP Systems, Microsoft Word, Microsoft Excel
Rush Enterprises
Diesel Mechanic
Dayton, Ohio, United States · On-site
Senior
A Diesel Service Technician is responsible for providing service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attac…
This is an onsite, 40-hour-per-week position, with shifts scheduled between 12:00 p.m. and 10:30 p.m. Team members participate in an every-third-weekend rotation and work one to two holidays per year on a rotating basis.…
Skills: Customer Service, Data Entry, Communication, Empathy, Professionalism
Company Overview We are a professional estate research and heir location firm that helps individuals discover and claim inheritances from estates where beneficiaries could not initially be located. Our team works with at…
Skills: Phone Sales, Consultative Sales, Communication, Persuasion, Customer Service
Job Details Kettering Health Dayton l Dayton l PRN l Varied Shifts Responsibilities & Requirements Responsibilities As an Inpatient Hospital Pharmacy Technician, you will be participating in a rewarding work environment …
Skills: Prescription Filling, Data Entry, Inventory Monitoring, OTC Merchandising, Patient Communication
Location: 7175 Far Hills Ave, Dayton, Ohio, 45459 Job Description: Ready to master the art of team leadership? Join our team and start earning $17.50 per hour! Let your leadership journey begin with us! As part of Expres…
Skills: Team Leadership, Customer Service, Sales, Quality Control, Conflict Resolution
Medicare Sales Field Agent - Dayton/Cincinnati, OH
Cincinnati, Ohio, United States · Hybrid
$80k–$125k/yr
Mid level$14B raised
Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when…
Skills: Medicare Sales, Grassroots Marketing, Relationship Building, Public Speaking, Salesforce
Front Desk Supervisor At AC Hotel Dayton, we believe that taking care of associates leads to exceptional guest experiences. We are looking for dependable, service-focused individuals who enjoy helping others, learning ne…
Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvant…
Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvant…
Call Center Agent - Dayton, OH - Full-Time - Mon - Fri 8:30am to 5:00pm - in office 3 days a week
Dayton, Ohio, United States · Hybrid
Mid level$29M raised
Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life sav…
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Lead and develop a high-performing customer service team while overseeing daily call center operations across multiple communication channels. Drive operational efficiency by implementing AI-powered CX solutions and monitoring KPIs to improve customer satisfaction.
Requirements
Requires a minimum of 3 years of customer service management or call center leadership experience with a strong background in performance management. Proficiency in Microsoft Office is required, while experience in home services or CRM/AI tools is preferred.
Full job description
Customer Service Manager | Call Center Operations & Customer Experience | Full-Time | On-Site | Dayton, OH
Lead a high-performing customer service team while shaping the future of customer experience through technology, coaching, and continuous improvement.
Logan Services is seeking an experienced Customer Service Manager to lead our growing Customer Service Department. This role is ideal for a proven leader who enjoys developing people, improving processes, leveraging technology, and delivering an exceptional customer experience.
You'll oversee a team of Customer Service Representatives, drive department performance, optimize customer service operations, and help implement AI-powered customer experience solutions that improve efficiency and customer satisfaction.
Why Join Logan Services?
Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. Our success is built on hiring exceptional people, investing in leadership development, and creating opportunities for long-term career growth. When you join Logan, you're joining a company committed to innovation, employee development, and delivering best-in-class customer service.
What We Offer
Competitive salary
Performance bonuses and profit-sharing opportunities
Medical, dental, and vision insurance
Short-term and long-term disability insurance
Voluntary life insurance
100% company-paid life insurance and AD&D
Traditional 401(k) with a 4% company match plus Roth contribution option
Paid leadership development and ongoing professional training
Weekly PTO accrual that increases with tenure
24 hours of paid sick time
Stable Monday-Friday schedule
Career advancement opportunities with a growing organization
What You'll Do
As the Customer Service Manager, you'll lead the strategy, performance, and daily operations of our customer service department while continuously improving the customer experience across every touchpoint.
Leadership & Team Development
Lead, coach, and develop a high-performing team of Customer Service Representatives
Recruit, interview, hire, onboard, and retain top customer service talent
Conduct one-on-one meetings, performance evaluations, and coaching sessions
Foster employee engagement, accountability, and career development
Build a positive, collaborative, and customer-focused team culture
Customer Service Operations
Oversee daily call center and customer service operations
Ensure exceptional customer service across phone, email, text, and online communications
Develop staffing plans to meet seasonal business demands
Improve scheduling efficiency, response times, and customer satisfaction
Resolve escalated customer concerns professionally and effectively
Performance & Process Improvement
Monitor KPIs including customer satisfaction, booking rates, service levels, quality scores, productivity, and employee performance
Analyze performance metrics and implement action plans to improve results
Develop and maintain customer service SOPs, workflows, and quality assurance programs
Identify opportunities to improve operational efficiency and customer experience
Customer Experience & Technology
Lead implementation and optimization of AI-powered customer experience platforms
Manage customer communication systems, CRM platforms, automation workflows, online scheduling tools, and after-hours call center partnerships
Collaborate with leadership to identify new technologies that improve customer satisfaction and operational performance
Drive innovation while maintaining a personalized customer experience
What We're Looking For
Required Qualifications
Minimum of 3 years of customer service management or call center leadership experience
Experience leading, coaching, and developing customer service teams
Strong background in performance management and employee development
Excellent leadership, communication, and interpersonal skills
Experience analyzing KPIs and implementing performance improvement strategies
Strong organizational, analytical, and problem-solving skills
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
Preferred Qualifications
Experience in HVAC, plumbing, home services, construction, skilled trades, or another service-based industry
Experience managing CRM platforms, AI customer service tools, automation software, or customer engagement technology
Experience developing quality assurance programs, call evaluations, training programs, and standard operating procedures
Experience leading high-volume customer service or call center operations
Our Core Values (PARTE)
People First – We lead with respect, compassion, and care because people are at the heart of everything we do.
Agile – We embrace change, adapt quickly, and continuously improve.
Radical Ownership – We take responsibility, solve problems, and lead by example.
Teamwork – We achieve more together through collaboration, trust, and communication.
Excellence – We continually raise the standard and strive to exceed expectations.
Build a Leadership Career with Logan Services
This is more than a customer service management role. It's an opportunity to shape the customer experience for a growing company while developing future leaders, improving operations, and implementing innovative technology that drives long-term success.
If you're a customer-focused leader who enjoys building teams, improving processes, and delivering exceptional service, we'd love to hear from you.
Apply today to join the Logan Services leadership team.
Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
WE ARE HIRING! Your preferred HVAC and plumbing provider in Dayton, Columbus, and Cincinnati!
Industry
Consumer Services
Company size
51-200 employees
Founded
1969
Headquarters
Vandalia, Ohio
LinkedIn followers
1,155
Logan Services is a family-owned and operated residential heating, cooling, plumbing, and sewer + drain services company serving Dayton, Columbus, and Cincinnati. Founded in 1969, we have built a reputation for long-term customer relationships, consistent quality, and dependable service by putting people first—both homeowners and employees.
We specialize in residential HVAC installation, replacement, maintenance, and repair, along with plumbing, water heater, and sewer + drain services. Our growth is driven by experienced teams who focus on doing the job right, communicating clearly, and delivering solutions homeowners can rely on.
Our employees are the foundation of our success. We offer a stable, high-energy work environment with low turnover, strong internal training, and a commitment to promoting from within whenever possible. Team members are supported with competitive benefits for full-time roles, including health and dental insurance, paid time off, and profit-sharing opportunities. Benefits vary by position and are subject to change. Logan Services is an equal opportunity employer.
Our workplace culture and commitment to employee development have earned industry recognition over the years, reflecting our focus on career growth, teamwork, and long-term opportunity. Employee feedback consistently highlights collaboration, internal advancement, and leadership accessibility as reasons people choose to build their careers here.
Offices: 1200 Industrial Park Dr, Vandalia, Ohio 45377, US · 2219 Westbrooke Dr, Columbus, Ohio 43228, US · 5179 Fishwick Dr, Cincinnati, Ohio 45216, US
Service IndustryHeating, Ventilation, and Air Conditioning (HVAC)
Frequently asked questions
How many Customer Service & Support jobs are open in Dayton, OH right now?
There are currently 778 open customer service & support positions in Dayton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dayton, OH?
Companies currently hiring include Domino's, Life Time Inc., Premier Health Partners, Symmetry Financial Group, Logan Services A/C, Heat & Plumbing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dayton, OH?
Yes — 83 of the 778 open customer service & support positions offer remote or hybrid work (54 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Dayton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.