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Install, repair, and perform preventative maintenance on Carl Zeiss Meditec instrumentation within a designated field service territory. Maintain high customer satisfaction through professional communication and efficient technical support.
Requires at least three years of experience in electronics, fine mechanics, optics, or medical field service. A bachelor's degree in engineering or computer technology and A+/Net+ certifications are preferred.
About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in Cleveland, OH area and will cover that territory.
What’s the role?
As a FSE II, you get to work with an astonishing team that plays a vital role Field Service of ODX equipment.
The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.
Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant and calm demeanor.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Maintains company-issued test equipment and support tools, including spare parts.
Installation and maintenance of equipment at trade shows, as requested and required
Do you qualify?
Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
Must be self-directed , able to work independently with limited management oversight.
Must have good verbal and written communication skills.
Must have strong computer skills.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
Multiple project and time management skills are required.
Extensive overnight travel is required by automobile and air.
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver’s license and good driving record.
On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025). For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future. With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide. Learn more about ZEISS: www.zeiss.com/about Data privacy: www.zeiss.com/data-protection Imprint: www.zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
Offices: Carl-Zeiss-Str. 22, Oberkochen, 73447, DE · Carl-Zeiss-Promenade 10, Jena, 07745, DE · 60 Mei Yue Road, Shanghai, 200131, CN · One North Broadway, White Plains, New York 10601, US · Kistlerhofstraße 75, Munich, Bavaria 81379, DE
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