Customer Service & Support Jobs in College Station, TX (Now Hiring) — 461 open — Page 7

Job Title

Assistant Director of Recruitment Operations

Agency

Texas A&M University

Department

Undergraduate Recruitment

Proposed Minimum Salary

$4,583.34 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the Job

The Office of Undergraduate Recruitment is seeking a collaborative and student-focused Assistant Director of Recruitment Operations who thrives in a fast-paced, project-driven environment. In this dynamic role, you’ll help shape strategic recruitment initiatives while creating engaging programs and events that connect prospective students and their families with the rich traditions and culture of Texas A&M University. No two days look quite the same, with projects ranging from coordinating seminars and workshops to partnering with peer recruiters and vendors to bring creative recruitment ideas to life. The position offers a strong blend of operational leadership and creativity, including developing communications, presentations, and resources that support enrollment goals. As a key member of the team, you’ll supervise student employees and support staff, build relationships with campus and external partners, and help ensure an engaging and welcoming visitor experience throughout the year. The ideal candidate is a strong communicator who is flexible, adaptable, and able to pivot as priorities evolve, all while keeping student engagement and service at the center of their work.

What You Need to Know

Salary: $55,000.00 - $65,000.00 (Compensation will be commensurate to selected hire's experience) 

Cover Letter & Resume: A cover letter and resume are strongly recommended

Position Details: Occasional evening and weekend work is required. Must be able to travel occasionally and independently.

Qualifications

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Six years of related experience (i.e. event management, event planning, higher education).

A Well-Qualified Candidate Will Also Possess: 

• 5 plus years of experience in recruitment.

• 1 year of supervisor experience.

• 1 year of experience working with graphic design and/or content creators.

• Master’s degree and knowledge of policies and procedures governing admissions and recruitment.

• Professional experience in a role related to student advising, recruitment, counseling or student affairs.

• Experience managing and generating content for all forms of electronic communication (emails, social media, text campaigns).

• Student service-oriented approach to and philosophy on admissions and financial aid administration.

• Knowledge of word processing, spreadsheet applications and customer relationship management tools.

• Effective verbal and written communication skills.

• Strong interpersonal, leadership, problem solving, and organizational skills.

• Maintains attention to detail and utilizes sound judgment.

• Ability to multitask and work cooperatively with others.

• Ability to present a good, professional image.

• Ability to relate with campus and regional staff in the department, other offices, and partners/volunteers.

• Ability to work independently or in a team environment.

• Ability to maintain integrity in a security sensitive environment.

• Must be literate in the English language and able to comprehend, give, and follow both written and verbal instructions.

• Ability to use tact, diplomacy, and judgment in dealing with all customers.

Opportunities to Contribute

• Recruitment/Matriculation & Operations - Assist the Executive Director over Undergraduate Recruitment & Outreach with implementing recruitment initiatives related to operations and digital recruitment tools (engagement, communication, program management platforms). Assist the Executive Director over Undergraduate Recruitment & Outreach with maintaining all physical collateral inventory, printing, and recruitment assets. Assists with large projects through third-party vendors. Participate in cross-functional projects that support staff growth and development. As assigned by the Director and Executive Director over Undergraduate Recruitment & Outreach, manage projects, major office programs, and initiatives related to recruitment and matriculation from project inception to implementation, maintenance, assessment, and analysis. Examples include but are not limited to, college fairs, counselor programs, on-campus initiatives, and digital recruitment tools. Designs and supports the implementation of programming and outreach strategies to prospective students. Provide support for staff training and development efforts and initiatives. Assist the Executive Director over Undergraduate Recruitment & Outreach with the documentation of recruitment policies and processes. Review monthly financial reports and assist with reconciling expenditure reports. Duties require the use of a personal or University vehicle. Plans, organizes, directs and manages day-to-day activities, developing and implementing procedures for the administration of the program. Assists in developing strategic plans and goals to support the program. Assists with the development and production of materials designed for the program. Assists with yearly budgetary and contract processes. Develops and conduct programs including leadership training, conferences, seminars and workshops. Prepares vouchers, purchase orders and requisition and coordinate with accounting personnel and other support staff.

• Program Facilitation & Customer Service- Maintain queries and reports within systems to measure, analyze, and assess recruitment activities and engagement with prospective students. Track registrants, attendants and show rates for signature recruitment events and outreach initiatives (college fairs, high school visits, transfer center visits) in person or virtually. Serve as a mentor and co-lead for training system managers and end-users on recruitment functionality. Maintain the documentation processes and training materials for end-users in recruitment and serve as a resource for staff to troubleshoot and resolve system issues. Work closely with the Executive Director of Undergraduate Recruitment and Outreach, Undergraduate Recruitment leadership and the data team to continue to develop, enhance, and build operational efficiencies by translating recruitment needs into workable solutions using recruitment tools. Interacts with prospective students and school/college officials to enhance the counseling and advisement of students considering/planning on attending Texas A&M. Conducts presentations and works at resource tables as requested. Develops relationships with university agencies, departments, counselors, and advisors to enhance customer service and satisfaction. Responds to inquiries regarding program offerings. Coordinates program communications and marketing. Supervises program support staff and student assistants. Maintains and develops communications between partners by attending meetings and conference calls.

• Management - Assist with regularly preparing reports on key metrics (daily, weekly, monthly, and quarterly). Help to identify automated recruitment processes and procedures. Produce ongoing reports to support recruitment activities and strategies. Assist with program assessment and evaluation. Researches, develops and writes white papers, grant applications and prepares presentations.

Who We Are

The Office of Undergraduate Recruitment handles freshman, transfer, international, and other prospective students who wish to apply to Texas A&M University. The office is also responsible for recruiting and enrolling an academically prepared student body geographically and economically varied. In addition, Undergraduate Recruitment also offers several opportunities for prospective students and their families to visit campus throughout the year to learn about the rich traditions and culture of Texas A&M University.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums  

• 12-15 days of annual paid holidays  

• Eight hours of paid sick leave and at least eight hours of paid vacation each month  

• Automatic enrollment in the Teacher Retirement System of Texas  

• Health and Wellness: Free exercise programs and release time  

• Professional Development: All employees have access to free LinkedIn Learning training and webinars 

• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee  

For additional information on benefits Click here

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.