Customer Service & Support Jobs in College Station, TX (Now Hiring) — 460 open — Page 12

LOCATION

This position will be located at our Headquarters in College Station, Texas, other offices may be available based on space availability.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business, finance, accounting or legal studies.
• Three (3) to five (5) years of experience in loan administration with an emphasis on commercial lending, specifically syndicated and participated lending, or experience deemed equivalent at the discretion of Capital Farm Credit. 

JOB SUMMARY

• Responsible for loan administration, loan accounting, content management, and credit support.

• Administers moderately complex commercial loan portfolio including syndicated and/or participated loans requiring strong critical thinking skills.

• Effectively and efficiently responds to customer service inquiries on a routine basis.

• Supports business development efforts by providing thorough and knowledgeable customer service via email and/or telephone conversations, with occasional face-to-face interactions.

• Facilitates communication with external parties and internal departments involved in the customer and loan relationship.

• With assistance, seeks solutions and answers in situations where procedures are not specific, and will consistently develop appropriate strategies for problem resolution.

• This position handles non-routine, non-repetitive, individualized transactions and customer requests that are moderately to very complex with limited oversight.

• The incumbent will demonstrate foundational knowledge of the core skills and functions in loan administration, loan accounting, and customer service; and will navigate supporting information systems with limited oversight.

• Will be knowledgeable of CFC product lines and be able to discuss commercial product offerings in limited detail.

ESSENTIAL FUNCTIONS

• Provides excellent customer service on a consistent basis by answering internal/external customer inquiries and facilitating communications between internal departments and external parties. Researches and resolves issues with limited assistance.
• Reviews and interprets credit underwriting documentation/term sheets/financing proposals and relevant supporting documents for accuracy and completeness. Communicates with deal team members on additional needs. Develops and organizes loan applicant information.
• Enters pertinent loan data into loan origination systems. With limited assistance from the Capital Markets team, creates, and establishes access for other users to, a third-party, secured documentation sharing site in cases where the loan will be syndicated/participated to other lenders.
• Conducts appropriate searches within various systems as required for borrowing entities. Reviews results to ensure compliance related to entity organizational/formation documentation, entity tax status, OFAC compliance, Uniform Commercial Code (UCC) lien positions, and other areas as defined.
• With the assistance of internal counsel, engages attorneys to prepare necessary (internal and/or external) loan documentation, ensures loan documents agree with approved terms and conditions, and orchestrates the legal document revision process by coordinating with credit analysts, relationship managers, Capital Markets officers, internal counsel, and members/participants in the case of syndication/loan sales.
• Requests and demonstrates an understanding of the title commitment and supporting documents from title companies as are relevant to each loan file. Communicates and coordinates efforts for review and approval of necessary documents.
• Reviews file in loan origination system to identify errors and ensure accuracy prior to loan committee approval and loan processing requests. Requests final loan committee approvals. Submits loan file to Document Preparation Department, coordinates internal documentation with external legal documentation to ensure consistency in terms and dates
• Coordinates loan closings with title companies, borrowers, and internal departments. Assembles, reviews, and delivers closing packet to title companies or applicants for execution. Reviews executed documentation to ensure accuracy, completeness, and proper execution.
• Onboards new loans from loan origination system into the loan accounting system. Disburses loan proceeds. Ensures all loan closing instructions and loan conditions have been met. Monitors borrower loan conditions and documents the file accordingly. Assists relationship managers and credit analysts by requesting and filing necessary information to satisfy loan covenants and other reporting requirements. With the Capital Markets team, coordinates loan syndications/participations. Posts documentation to third-party, secure document sharing site in a timely manner to ensure members/participants are informed and prepared for loan closing and to fulfill CFC’s fiduciary responsibilities.
• Ensures adequate lien perfection through deeds of trust and/or UCC filing and maintenance. Establishes and maintains electronic loan files and sends original documents to Collateral Custodian. Works with external legal counsel and internal departments to finalize and certify loans.
• Processes loan payments, disbursements, and related tasks necessary to service loan portfolio. Assists with the third-party invoice process to ensure timely and accurate payment to vendor and reimbursement from customer.
• Maintains and monitors borrowers’ post-closing loan conditions and covenants, follows up on delinquent items with deal team, and reports violations to appropriate management and assists with remedying the violation where applicable.
• Maintains knowledge of cooperative structure, patronage program, and CFC product offering. Identifies cross-selling opportunities of other association products and refers to appropriate lending staff to meet those needs.
• Initiates and processes credit servicing actions. Ensures accuracy of servicing action documentation, the execution thereof, and prompt and proper revisions to accounting systems and electronic file documentation. Posts relevant information with members/participants in a timely manner when necessary.
• Reviews reports in accordance with established policies and procedures. Identifies exceptions to policy and takes action to resolve exceptions or escalate to management.
• Maintains knowledge of loan syndication/participation industry standards and best practices, required CFC procedures, policies, processes, internal controls, and regulations with an ability to research and apply them with some oversight.
• Maintains advanced knowledge of multiple systems and programs and demonstrates the ability to use CFC programs and systems used in lending.

REQUIRED SKILLS

• Accounting/financial systems
• Computer systems and office equipment used for file management, file classification practices, and retrieval of business information
• Documentation requirements for title insurance, deeds of trust, UCC financing statements, crop insurance, and flood insurance
• Complex commercial lending structures and corresponding legal documentation, including various forms of reducing/seasonally increasing revolving lines of credit, construction lending, letters of credit.
• Syndication/participation lending standard practices.
• Professional oral and written correspondence principles
• Intermediate skill level in Microsoft Office applications
• Organization and time management practices
• Attention to detail
• Working in a collaborative environment
• Critical thinking skills

DISCLAIMER

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO - Know Your Rights and Pay Transparency Statement.