College Station, Texas, United States · On-site
Job DetailsJob Location: Main office - College Station, TX 77843Position Type: Part TimeEducation Level: NoneTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServicePosition Title: Concierge Team Member I Stat…
Skills: Customer Service, Communication, Teamwork, Adaptability, Organized
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The Concierge Team Member serves as hospitality hosts and official greeters for premium seat guests, ensuring quality service. Responsibilities include greeting donors, directing them to premium areas, and assisting with any issues.
A high school diploma or equivalent is required, along with the ability to commit to working all home football games. Entry-level experience or less than one year of work experience is preferred.
Job DetailsJob Location: Main office - College Station, TX 77843Position Type: Part TimeEducation Level: NoneTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServicePosition Title: Concierge Team Member I
Status: Non-exempt, part-time
Supervisors Title: Senior Manager of Premium Seating
Work Schedule: All home football games. Additional hours and opportunities may be available to work other 12th Man Foundation events such as away-game travel departures and home baseball games.
The 12th Man Foundation Premium Services Concierge Team serves as hospitality hosts and official greeters to the premium seat guests for the 12th Man Foundation.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Works in-tandem with the 12th Man Foundation Senior Manager of Premium Seating, 12th Man Foundation Annual Fund Coordinator, premium seating ushers, elevator operators and Levy Restaurants suite attendants and bartenders and others to ensure quality service is provided to all donors.
Attends pre-season training and carries out responsibilities taught.
Attends pre and post-game meetings interacting when necessary.
Greets donors.
Directs donors to premium areas.
Answers questions in a professional manner.
Directs questions to other staff members when appropriate, or to the Senior Manager of Premium Seating.
Assists guests with any issues.
Arrives on time for shifts.
Completes necessary forms, communication and suite checks during and at the end of shifts.
Performs occasional spot-cleaning.
Opens suite windows for guests.
Checks for correct credentials to applicable suites.
Initiates conversation with donors when appropriate.
Is knowledgeable of game day policies and procedures and stadium policies and locations.
Maintains confidentiality in accordance with 12th Man Foundation policy.
Organized - the ability to be structured and methodical in working skills.
Detail oriented - the ability to pay meticulous attention to all aspects of a situation or task.
Energetic - Ability to work at a sustained pace and produce quality work.
Communication, verbal - the ability to communicate with others using the spoken word.
Communication, written - the ability to communicate with others using the written word.
Teamwork - the ability to participate in and lead a group of people towards a common goal.
Adaptability - the ability to adapt to changes in the workplace.
Customer Oriented- the ability to take care of the customers needs while following procedures.
Tactful- the ability to show consideration for and maintain good relationships with others.
Working under pressure- the ability to complete assigned tasks in stressful situations.
HS Diploma or equivalent certification
Ability to commit to working ALL home football games, which include nights, weekends and possible holidays
Entry level or less than one-year work experience
Lift/Carry
Stand
C
10lbs or less
C
Walk
C
11-20 lbs
F
Sit
O
21-50 lbs
O
O
51 or more
O
F
O
Push/Pull
Speak
F
10lbs or less
C
Climb
O
11- 25lbs
O
Crawl
O
26-40lbs
O
Squat/Kneel
O
41lbs or more
O
Bend
O
N (Not applicable), O (Occasionally), F (Frequently), C (Constantly)
Majority of work is performed in or around stadium exposed to one or more elements such as heat, cold, noise, dust, dirt, etc.
Qualifications
Funding Scholarships, Programs and Facilities in Support of Championship Athletics at Texas A&M
As the fundraising organization and official ticket provider for Texas A&M Athletics, the 12th Man Foundation’s mission is to fund scholarships, programs and facilities in support of championship athletics. Our staff connects donors and ticket buyers with Aggie Athletics to help provide nearly 600 student-athletes with a world-class experience and ensure they are equipped to succeed in the classroom, in competition and in life.
Offices: P.O. Box 2800, College Station, TX 77841, US
Funding Scholarships, Programs and Facilities in Support of Championship Athletics at Texas A&M
As the fundraising organization and official ticket provider for Texas A&M Athletics, the 12th Man Foundation’s mission is to fund scholarships, programs and facilities in support of championship athletics. Our staff connects donors and ticket buyers with Aggie Athletics to help provide nearly 600 student-athletes with a world-class experience and ensure they are equipped to succeed in the classroom, in competition and in life.
Offices: P.O. Box 2800, College Station, TX 77841, US
