This role will also support Food and Beverage for all property operations, events, or functions as assigned. This includes the direct supervision of team leaders, sous chefs and team members in assigned area(s), support …
Skills: Food and beverage management, Team leadership, Staff training, Customer service, Inventory management
$19.28 - $25.58 per hour Job Title: Site Manager Summary: As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supp…
Skills: Team management, Operations management, Customer service, Performance management, Problem-solving
IHG Hotels & Resorts
Agent Front Desk Holiday Inn
Cleveland, Ohio, United States · On-site
Entry level
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local i…
TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodserv…
Skills: Receiving, Inspection, Inventory management, Order picking, Shipping
Catering Services Worker - Rock & Roll Hall of Fame
Cleveland, Ohio, United States · On-site
Entry level
Job Description The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, tr…
Skills: Catering, Event setup, Customer service, Food handling, Alcohol service
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — WHAT …
Job Description The Runner-Busser is responsible for keeping inventory of transporting, stocking, and cleaning/clearing products to ensure business and customer needs are met. Essential functions and responsibilities of …
Logistics Support Specialist Reports to Warehouse Supervisor Job Description Provide logistics support for inbound and outbound material movement, ensuring accurate documentation, timely deliveries, and strong collaborat…
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our com…
Skills: Mortgage lending, Secondary marketing, Capital markets, Optimal blue, Encompass
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our com…
The Sales Administrator provides essential operational support to the sales team, ensuring smooth execution of day‑to‑day activities. This role focuses on administrative coordination, document preparation, invoicing accu…
Skills: Microsoft PowerPoint, Microsoft Excel, Microsoft Word, CRM, Invoicing
Overview AmTrust Financial is seeking a Manager to lead and manage End User Services operations across the United States. This role is accountable for day-to-day support delivery, service quality, staffing coverage, esca…
Skills: End user support, IT operations, Team leadership, Service desk management, ITSM
Job Description What’s brewing in your future? If you’re striving for a glass half-full rather than half-empty, become a master of mixology as a Bartender with Aramark! Surrounded by passionate teammates and leaders, you…
Skills: Mixology, Cash handling, Customer service, Inventory management, Alcohol service
Applied Industrial Technologies
Driver/Stockroom Expeditor
Cleveland, Ohio, United States · On-site
Entry level
` Are you a proactive hands-on warehouse person looking to use your customer service skills to build customer loyalty?Are you an ambitious, hard working individual interested in career growth?Do you have a valid driver’s…
Skills: Customer service, Warehouse operations, Data entry, Inventory management, Order picking
Event Based Luxury Suite Administrator - Rocket Mortgage Arena - Catering
Cleveland, Ohio, United States · On-site
Entry level
Job Description The Event Day Suite Administrator is responsible for providing administrative and operational support to the Suite Catering team during events. This position serves as an important point of contact betwee…
Skills: Administrative support, Hospitality, Customer service, Event operations, Time management
JOB SUMMARY Sales Manager must be extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Sales Managers sell products by implementing s…
Skills: Sales management, Strategic planning, Forecasting, Team leadership, Customer service
Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow…
Skills: Salesforce, Business analysis, Requirements definition, Project management, Agile methodologies
At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach! If you can lead, inspire, and challenge yourself and others to do better every day, then we want to …
Skills: Leadership, Team Management, Customer Service, Communication, Mathematics
950 Keynote Circle Brooklyn Heights, Ohio 44131 Branch Sales Professional Position Summary The Branch Sales Professional drives revenue growth by selling pest control solutions and related services through a customer-foc…
Skills: Sales, Customer service, Pest control, Lead generation, Cold calling
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$50k–$55k/yr
Full-time
associate degree
Posted 30d ago
~40 hrs/week
Responsibilities
The Shift Manager oversees daily food and beverage operations, including supervising staff, managing inventory, and ensuring high standards of guest service. They are also responsible for administrative tasks such as labor tracking, payroll, and coordinating training programs to meet company goals.
Requirements
Candidates should have 1-3 years of supervisory experience in a similar hospitality environment and proficiency in Microsoft Office applications. A two-year degree in Hospitality, Business Administration, or a related field is preferred.
Full job description
This role will also support Food and Beverage for all property operations, events, or functions as assigned. This includes the direct supervision of team leaders, sous chefs and team members in assigned area(s), support of all service initiatives, and overall guest satisfaction and service quality. The manager will be responsible for setting the tone of the service experience and maintaining top talent in all areas of the front of house.
Essential Functions:
Assists in managing the day-to-day operations as assigned in accordance with Company policies and procedures, regulatory controls, and health and safety regulations.
Thorough and complete knowledge of all assigned venue and outlet positions.
Ensures assigned area is functional and meets all of the company’s standards to include but not limited to: cleanliness, atmosphere, service, guest interaction, team member interaction and execution of food and beverage sales.
Assists in completing accurate and necessary daily, weekly and monthly paperwork and administrative duties to include but not limited to: sales tracking, labor tracking, payroll, petty cash, deposits, inventories, ordering, account payables and receivables and P&L accounting as assigned.
Conducts and coordinates on-the-job training for team members, and ensures they receive the skills needed to perform their jobs.
Assists management in compiling quarterly action plans outlining goals and objectives with senior F&B leadership.
Maximizes team member morale through leading by example and demonstrating service behaviors to both guest and team members in addition to providing the tools, guidance, and support needed to enable their team to give world class guest service.
Maintains high levels of guest satisfaction by building professional relationships with the guests through guest interactions and encourages team members to build professional relationships with the guests.
Understands and assists in maintaining an effective program of scheduling and rotations to ensure high standard of service while maximizing labor proficiency.
Assists in maintaining all cash handling policies and procedures with all team members and ensures the integrity of regulatory and internal audit compliance is maintained.
Assists with creating promotional programs to increase revenue and average check.
Rewards top team members for sales and performance.
Provides guidance and direction to team members, including setting performance standards and expectations, monitoring performance, and coaching and documenting individually when needed.
Participate in the recruitment, selection, recommendation for hire and training process for all team members.
Understands, implements, and enforces all Standard Operating Procedures.
Participates and or conducts daily pre-shift meetings as assigned.
Updates the team on property news, promotional events, and other pertinent information.
Assists in maintaining daily expense control and training team members to participate in cost control tracking reports..
Communicates effectively with F&B senior leadership and is expected to assist in other areas of the division when necessary.
Establishes and maintains an excellent working relationship with all related departments.
Establish floor presence to inspect service expectations, inventory and operating supplies, equipment functionality and maintenance, cleanliness, organization, health code and state liquor agency compliancy and makes adjustments when necessary.
Knowledge, Skills & Abilities:
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps), escalator, or elevator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment including but not limited to Microsoft Office suite (Excel, Word, Power Point, Outlook)
Must be able to tolerate areas containing dust, loud noises, bright lights, and smoke.
Must be able to work varied shifts, weekends, and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Must have the ability to act quickly and exercise good judgment under pressure/conflict situations.
Must be reliable and conscientious and possess the ability to interact (in English) with guest, co-workers, and supervisory staff.
Must present a neat and professional appearance and display a team player attitude.
Excellent interpersonal, customer service, leadership, communication, team building, and problem-solving skills are required.
Ability to speak distinctly and persuasively.
Must be able to fluently read, write, speak, and understand English.
Ability to write reports, business correspondence, and procedure manuals.
Knowledge of basic administrative functions including scheduling, inventory, and computer functions as well as inter-departmental communication.
Knowledge of basic food and beverage preparation and presentation.
Education and Experience:
Must be proficient in Microsoft applications (Excel, Access, Word, Outlook)
Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred.
1-3 years’ experience in a supervisory capacity in a similar style operation preferred.
Experience operating point of sales systems and cash transactions.
How many Customer Service & Support jobs are open in Cleveland, OH right now?
There are currently 1,345 open customer service & support positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cleveland, OH?
Companies currently hiring include Aramark Healthcare+, Allied Universal, University Hospitals, Compass Group, PNC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cleveland, OH?
Yes — 162 of the 1345 open customer service & support positions offer remote or hybrid work (82 remote, 80 hybrid).
How do I apply for Customer Service & Support jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.