SERVICE COORDINATOR / DISPATCHER High-Energy | Fast-Paced | Client-Critical Role Pay Range: $25.00 - 28.00 / hour Location: Air Force One Northeast office in Valley View, OH Position Summary This is not a quiet desk job.…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$25/hr–$28/hr
Full-time
high school
Posted 24d ago
Apply by Nov 17
~40 hrs/week
Responsibilities
The Service Coordinator manages high-volume service operations by dispatching technicians and coordinating schedules in real time. They are responsible for maintaining accurate service documentation, managing client data, and ensuring efficient communication between technicians and customers.
Requirements
Candidates must have a High School Diploma or GED and prior experience in a high-volume dispatching or service coordination role. Proficiency in Microsoft Office and experience with CRM or accounting software such as SAMPro or QuickBooks is required.
Full job description
SERVICE COORDINATOR / DISPATCHER
High-Energy | Fast-Paced | Client-Critical Role Pay Range: $25.00 - 28.00 / hour Location: Air Force One Northeast office in Valley View, OH
Position Summary This is not a quiet desk job. The Service Coordinator is at the center of a high-volume, high-urgency service operation where priorities shift quickly and every decision impacts our technicians and customers. This role requires focus, speed, accuracy, and the ability to stay calm under pressure while juggling multiple demands at once.
If you thrive in a fast-moving, high-expectation environment, enjoy solving problems in real time, and take pride in keeping operations running smoothly even on the busiest days, then this role was built for you.
What Success Looks Like
Phones are ringing, schedules are changing, and technicians are on the move — and you stay organized
Customers feel heard, informed, and supported
Technicians have what they need, when they need it
Service calls, documentation, and systems are accurate and up to date
Chaos turns into controlled execution
Qualifications
High School Diploma or GED required
Prior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role required
Ability to manage constant interruptions without losing accuracy
Strong attention to detail in a time-sensitive environment
Confident, professional communicator with internal teams and external clients
Comfortable working with multiple systems and technology platforms simultaneously
Essential Duties & Responsibilities
Handle a high volume of inbound calls professionally and efficiently
Enter, update, and manage service calls in SAMPro with speed and accuracy
Coordinate technician dispatch and adjust schedules in real time
Communicate clearly with technicians regarding job changes, priorities, and expectations
Monitor and manage service calls and PM activity (daily, weekly, monthly)
Issue purchase orders and coordinate parts pickup or staging
Manage Outlook calendars and service schedules under tight deadlines
Maintain accurate client data and electronic filing systems
Navigate and update client portals and EFM tools
Complete documentation in accordance with company procedures — even under pressure
Operate office equipment including phones, copiers, and scanners
Jump in where needed and support the team during peak demand periods
Technology & Software Experience
Microsoft Outlook (heavy daily use)
Microsoft Word & Excel (Beginner)
Microsoft Teams & SharePoint
Accounting software such as SAMPro, QuickBooks, Peachtree, or Great Plains
CRM systems
Dispatching and scheduling software
Client web-based tracking systems
Physical & Work Environment Expectations
Fast-paced office environment with frequent phone activity
Continuous talking and listening required
Extended periods of sitting with frequent typing and computer use
Occasional standing, walking, reaching, and lifting up to 25 pounds
Some travel may be required
Moderate noise level typical of an active service office
Reasonable accommodations may be made to support essential job functions
The Air Force One Associate Every Air Force One associate is expected to bring:
Integrity – Doing what’s right, even when things are moving fast
Humility – Staying grounded, respectful, and team-focused
Intelligence – Thinking critically, communicating clearly, and adapting quickly
Hunger – A drive to win, improve, and push through challenges
We believe in Personal Ownership, One Team, and Serving Others — and we expect our Service Coordinators to lead by example through professionalism, accountability, and quality execution every day.
Related keywords
Service CoordinatorDispatcherSAMProQuickBooksPeachtreeGreat PlainsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsSharePointCRMEFM ToolsSchedulingDispatchingClient Portals
We can help discover your facility's blueprint for efficiency and performance.
Industry
Facilities Services
Company size
201-500 employees
Founded
1984
Headquarters
Dublin, Ohio
LinkedIn followers
5,328
Our approach puts you and your needs first. With specialized expertise and more than 35 years of experience, we deliver innovative tailored solutions that get and keep your building performing at its highest level. Through our Total Cost of Ownership approach, we partner with you and your team to identify current behaviors, define strategic goals, and achieve essential performance objectives. From our flexible maintenance agreements to on-site, full-time technical staffing, we optimize building performance through: Total Facility Automation, Mechanical Services, Proactive Maintenance, and Energy Conservation.
We want to be your trusted partner for optimal building performance.
Offices: 5810 Shier Rings Road, Dublin, Ohio 43016, US · 26693 Eckel Road, Perrysburg, Ohio 43551, US · 3985 Eastern Road, Suite H, Norton, Ohio 44203, US · 9880 Sweet Valley Drive, Valley View, Ohio 45044, US · 4785 Emerald Way Suite B, Middletown, OH 45044, US
HVAC ContractingDesign-BuildEngineeringFire DampersBuilding Automation SystemsEnergy Star Evaluations and SolutionsProcess EquipmentTotal Cost of OwnershipBackflowsUtility Benchmarking
How many Customer Service & Support jobs are open in Cleveland, OH right now?
There are currently 1,358 open customer service & support positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cleveland, OH?
Companies currently hiring include Aramark Healthcare+, Allied Universal, University Hospitals, Compass Group, PNC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cleveland, OH?
Yes — 161 of the 1358 open customer service & support positions offer remote or hybrid work (80 remote, 81 hybrid).
How do I apply for Customer Service & Support jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.