Patient Service Representative (Medical Receptionist)
Cleveland, Ohio, United States · On-site
Entry level
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Full-time
high school, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Prescription Insurance, Pet Insurance, Paid Time Off
Posted 21d ago
~36 hrs/week
Responsibilities
The Patient Service Representative manages front-office operations, including greeting patients, verifying insurance, and collecting financial payments. They also support clinic workflow by maintaining documentation and ensuring compliance with healthcare regulatory standards.
Requirements
Candidates must have a high school diploma or equivalent, with a medical administrative assistant certificate preferred. At least one year of experience in a medical or healthcare setting and proficiency with EMR software like Epic are required.
Full job description
University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.
As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.
Why You'll Love Working Here:
LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
Paid Time Off & Holidays: Recharge and take care of yourself
401K with Company Match: Plan for your future
Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
Professional Growth: Leadership opportunities & professional development
Key Responsibilities:
Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.
Required Qualifications:
Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
Experience: 1+ year of experience in a medical office or healthcare setting preferred
Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
Team Player: A proactive, friendly, and patient-focused approach to service
At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!
INDUH
Related keywords
Patient Service RepresentativeMedical ReceptionistUrgent CareFront-office OperationsInsurance VerificationElectronic Medical RecordsEpicHIPAAOSHACLIAPatient CareAdministrative TasksHealthcareMedical OfficeBillingCollections
Redefining your urgent care experience with our unique approach to patient-focused service and high-quality care.
Industry
Hospitals and Health Care
Company size
51-200 employees
Headquarters
Cleveland, OH
LinkedIn followers
245
University Hospitals Health Urgent Care's mission is to help patients feel valued and well-cared for. We offer best-in-class urgent care services in greater Cleveland, Ohio, starting with certified medical providers specializing in urgent care medicine, clean, modern facilities, and convenient care options built specifically with our patients in mind.
How many Customer Service & Support jobs are open in Cleveland, OH right now?
There are currently 1,358 open customer service & support positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cleveland, OH?
Companies currently hiring include Aramark Healthcare+, Allied Universal, University Hospitals, Compass Group, PNC, among others. Browse the listings above to see every active employer.
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How do I apply for Customer Service & Support jobs in Cleveland, OH?
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