Cleveland, Ohio, United States · On-site
The Program Manager, Business Operations & Strategic Initiatives serves as a high-impact, cross-functional leader and strategic partner driving critical initiatives that advance value creation, operational excellence, an…
Skills: Program Management, Project Management, Business Operations, Strategic Planning, Stakeholder Engagement
NVR, Inc.Cleveland, Ohio, United States · On-site
NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built a…
Skills: Mortgage processing, Underwriting, Customer communication, Negotiation, Financial pre-qualification
Cleveland, Ohio, United States · On-site
Legends Global, the leader event and facilities management, has an opening for a Full-Time Security Officer at the Huntington Convention Center of Cleveland. The Security Officer participates in the day-to-day functions …
Skills: Security patrols, Crowd control, Surveillance monitoring, Emergency response, CPR
Cleveland, Ohio, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security monitoring, Access control, Alarm panel operation, Customer service, Incident response
Cleveland, Ohio, United States · On-site
$20/hr–$22/hr
Our Opportunity We're hiring a full time Financial Service Representative to join our Emerald Branch! Pay: $20.00-$22.00 Per Hour Schedule: Full Time Location: 20333 Emerald Parkway, Cleveland, OH 44135 Who We Are At Fir…
Skills: Cash handling, Customer service, Sales, Cross-selling, Account opening
Cleveland, Ohio, United States · On-site
Overview Company Overview: Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts…
Skills: Crowd management, Security screening, Access control, Customer service, Communication
Cleveland, Ohio, United States · On-site
Description Mobile Phlebotomist — Cleveland, Ohio American Health Associates | Full-time & flexible schedules | Now hiring Who we are American Health Associates is the nation’s largest clinical reference laboratory dedic…
Skills: Phlebotomy, Venipuncture, Capillary collection, Specimen labeling, Patient identification
Cleveland, Ohio, United States · On-site
Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is impo…
Skills: Automotive Maintenance, Automotive Repair, Tire Service, Problem Solving, Customer Service
Cleveland, Ohio, United States · On-site
It began with a vision to bring the time-honored flavors and healthy ingredients of South Korea to Columbus, Ohio. From that dream, BIBIBOP was born. Inspired by the traditional Korean dish bibimbap, we sought to make ba…
Skills: Customer service, Multitasking, Food safety, Sanitation, Communication
Cleveland, Ohio, United States · Remote OK
$80k–$95k/yr
An excellent opportunity has arisen for a results-driven sales achiever to join the Euclid Chemical team as a Sales Representative in the Pacific Northwest territory. Euclid Chemical is a fully owned subsidiary of RPM In…
Skills: Sales, Persuasiveness, Customer focus, Communication, Negotiation
Cleveland, Ohio, United States · On-site
Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages …
Skills: Affordable Housing Leasing, Property Management, HUD 4350.3 Compliance, Yardi, Realpage
Cleveland, Ohio, United States · On-site
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, consta…
Skills: Sales, Customer service, Product knowledge, Visual merchandising, Cash handling
Cleveland, Ohio, United States · Hybrid
Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel ther…
Skills: Patient support, Clinical support, Technical support, Communication, Troubleshooting
Cleveland, Ohio, United States · On-site
Assessment Information: All cashiers must be able to work successfully and independently in all Front Window Cage Locations. Additional cashiering job functions include; Marker Bank, Fill Bank, Main Bank and NRT. Promoti…
Skills: Cash handling, Customer service, Money reconciliation, Confidentiality, Attention to detail
Cleveland DiagnosticsCleveland, Ohio, United States · Remote OK
$80k–$100k/yr
Field Applications Specialist (REMOTE) Reports To The Field Applications Specialist will report to the Field Applications Manager Job Overview The Field Applications Specialist is responsible for developing and executing…
Skills: Laboratory implementation, Workflow planning, Assay validation, Technical support, Clinical laboratory science
Cleveland, Ohio, United States · On-site
$16/hr–$18/hr
$16.60 - $18.20 per hour Mailroom Clerk POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high vo…
Skills: Mail processing, Document scanning, Copy machine operation, Customer service, MS Office
Cleveland, Ohio, United States · On-site
Position Summary The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department and ensuring the property maintains the highest standards of cleanli…
Skills: Housekeeping management, Staff supervision, Quality assurance, Inventory management, Training and coaching
Cleveland, Ohio, United States · On-site
Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improv…
Skills: Patient Registration, Patient Scheduling, Customer Service, Multi-line Phone System, HIPAA Compliance
Cleveland, Ohio, United States · On-site
$13/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Delivery, Inventory management, Communication
Cleveland, Ohio, United States · On-site
$13/hr–$14/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Delivery driving, Vehicle maintenance, Inventory management
Cleveland, Ohio, United States • On-site
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The Program Manager will lead cross-functional strategic initiatives to drive operational excellence and business value across various departments. They are responsible for project oversight, process optimization, risk management, and ensuring alignment with organizational goals through effective stakeholder engagement.
Candidates must hold a bachelor's degree and possess at least 5 years of experience in program or project management within business operations. Strong skills in organizational change management, cross-functional leadership, and executive reporting are required.
The Program Manager, Business Operations & Strategic Initiatives serves as a high-impact, cross-functional leader and strategic partner driving critical initiatives that advance value creation, operational excellence, and alignment with MRI’s strategic objectives. This role partners with leaders across Support, Client Success, Professional Services, Sales, Marketing, Product, IT, Finance, and other business functions to ensure alignment, execution, adoption, and successful delivery of critical initiatives.
A key area of focus will be partnering with leadership to improve operational effectiveness, enhance client experience, drive process improvements, and coordinate initiatives that increase organizational efficiency and scalability.
The ideal candidate combines strong program management expertise, organizational change leadership, operational acumen, and stakeholder management skills with experience working in client-facing, support-focused, or service delivery environments.
You Will:
Strategic Program & Project Management: Lead the design, execution, and oversight of strategic, transformational, or value-creation projects across the organization (e.g. cost optimization, growth initiatives, M&A integration, systems implementation, process transformation). Act as project manager, project sponsor, or program manager: define business outcomes, scope, timelines, milestones, resource plans, stakeholder engagement, risk management, and governance.
Stakeholder Engagement: Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle. Coordinate cross-functional workstreams, ensuring alignment among teams (finance, operations, product, marketing, HR, IT) and escalation to senior leadership as needed.
Process Improvement: Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations.
Risk Management: Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success.
Performance Tracking: Establish and monitor key performance indicators (KPIs) to track project progress and impact, providing regular updates to key stakeholders.
Resource Allocation: Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes.
Documentation and Reporting: Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making.
Drive adoption of KPIs, dashboards, reporting frameworks, and under required data-driven decision making within the organization.
Lead change management efforts, managing resistance, ensuring communications, training, and stakeholder buy-in.
Mentor or manage junior team members supporting strategic initiatives or project work.
Qualifications & Experience:
Required
Bachelor's degree in Business, Management, Technology, Operations, a related field, or equivalent related experience.
5+ years of program management, project management, or business operations experience.
Experience leading complex, cross-functional initiatives involving multiple stakeholders and business functions.
Experience supporting or partnering with Customer Support, Technical Support, Customer Success, Service Operations, or Professional Services organizations.
Experience leading organizational change management, stakeholder engagement, or business adoption activities.
Strong communication, facilitation, and relationship-management skills.
Experience creating executive presentations, status reporting, and program dashboards.
Demonstrated ability to influence and drive results without direct authority.
Strong organizational, analytical, and problem-solving skills.
Preferred
PMP, Prosci, Agile, Lean Six Sigma, or related certification.
Experience in SaaS, software, or technology organizations.
Background in support operations, service delivery, customer success, or operational excellence.
Experience with business transformation or large-scale organizational initiatives.
Experience leading AI initiatives, including identifying use cases, driving adoption, and coordinating cross-functional implementation efforts.
Familiarity with CRM, customer support, or service management platforms.
Experience applying formal change management methodologies such as ADKAR or Prosci.
Key Competencies
Program Management
Organizational Change Management
Stakeholder Engagement
Executive Communication
Business Process Improvement
Operational Excellence
Customer-Focused Mindset
Relationship Building
Strategic Thinking
Risk Management
Influence Without Authority
Continuous Improvement
Ideal Candidate Profile
The ideal candidate is an organized, results-oriented program leader who thrives in complex environments and excels at bringing teams together to achieve common goals. They possess strong communication and relationship-building skills, are comfortable working across functions, and have experience leading initiatives that improve business operations, customer outcomes, and organizational effectiveness.
The successful candidate brings a blend of program management expertise, organizational change leadership, and operational experience. They understand how to balance strategic priorities with practical execution and recognize that successful programs require both delivery excellence and stakeholder adoption.
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Providing intelligent real estate solutions and industry data that transform the way communities live, work, and play.
Providing intelligent real estate solutions and industry data that transform the way communities live, work, and play.
Offices: 28925 Fountain Parkway, Solon, OH 44139, US · 3560 Lenox Road, NE, Suite 2800, Atlanta, GA 30326, US · 9 King St, London, London EC2V 8EA, UK, GB · 5005 Lyndon B Johnson Fwy, Dallas, Texas 75244, US · 132 Venture Ct, Lexington, Kentucky 40511, US
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