Customer Service & Support Jobs in Cleveland, OH (Now Hiring) — 1,358 open — Page 16

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Job Description:

MOVE YOUR CAREER FORWARD WITH RYDER!

Be a vital player for one of the largest and most recognizable names in

Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

The Transportation Analyst is responsible for managing Transportation Management business processes (i.e. procurement, Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure that Ryder's solutions are meeting customer requirements. This position will handle repeatable analysis and tasks driving continuous cost and service improvement by recommending and implementing stated improvements. Position will require both customer and carrier interfacing and capable of representing Ryder in customer meetings.

Essential Functions

• Monitor and manage key performance indicators and execute root cause analysis utilizing TM operating systems.
• Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries.
• Interact with clients in resolving problems and coordinating implementations.
• Cohesively work with internal SME(s) to resolve problems and/or support implementations.
• Process and distribute weekly and monthly customer metrics and develop customer performance reports.
• Prepare various reports as required or any support document needed as well as updating SCLM and SCMP.
• Initiates continuous process improvement activities and monitors results.
• Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives in support of the Account Executive.
• Coordinate the activities of TM procurement to achieve best cost/service solution network.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.

ADDITIONAL REQUIREMENTS:

• Accredited internship/cooperative experience a plus for graduates
• Strong oral and written communication skills
• Aptitude to gain further competency in Statistical and/or Transportation Analysis tools (Minitab, SAS, Metlab, i2, Tmod, ILPS) - Ryder TM Operating Systems (Miles, TIS, i2TMS, Ryder On line)
• Ensure that the output of TM centralized processes meet solution design specifications and customer requirements
• Proactively monitor and manage key performance indicators and execute root cause analysis utilizing TM operating systems: - FBAP - i2TMS - Ryder Online - Transportation Intelligence System
• Initiates continuous process improvement activities and monitors results
• Execute analysis and data preparation in support of sales activities
• Provide all support function activity including accuracy and timeliness of data processing, reporting, analysis, and all other customer specific inquiries
• Process and distribute weekly customer metrics and develop customer performance reports
• Ability to interact with clients in resolving problems and coordinating implementations
• Participate in TM Kaizen activities as Subject Matter Expert
• Cohesively work with internal SME(s) to resolve problems and/or support implementations
• Perform other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills , Required
• Bilingual, French and English (for Quebec Locations only), Required
• Strong planning and organizational skills, Required
• Possesses a high degree of initiative, Required
• Demonstrates analytical skills, Required
• Demonstrates problem solving skills, Required
• Excellent interpretation of complex statistical data, Required
• Demonstrates customer service skills, Required
• Develops and delivers effective presentations, Required
• Excellent interpersonal skills, Required
• Detail oriented and customer focus, Required
• Possesses a high degree of initiative, Required

Qualifications

• College degree/Technical Certification in in Business, Logistics, Transportation. A combination of other education and experiences will be considered., Required
• Bachelor's Degree in Business, Logistics, Transportation, Preferred
• 2 years or more in industry related experience required, Required
• 2 years or more in experience in custom and flow of freight as well as Transportation Management, Required
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters Beginner, Required

Travel

• No

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• Additional day of Paid Time Off for Military Veterans.

#FB

#INDexempt

#LI-RF

Job Category

Transportation

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

55k

Maximum Pay Range:

70k

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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