Your Role Salary: below $107,000 Location: Brisbane Responsibilities: Provide onsite technical support at customer locations by diagnosing and resolving hardware, software, and network issues for end users. Install, conf…
Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Windows Operating Systems
Assistant Store Manager (Customer Experience) - Dan Murphy's Brisbane City & Surrounds
City of Brisbane, Queensland, Australia · On-site
$74k/yr
Mid level
Job Description Customer Experience Manager | Dan Murphy's Brisbane City & Surrounds | Share your spirit If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll…
Skills: Team Leadership, Customer Experience Management, Merchandising, People Development, Coaching and Mentoring
The Company Symbion is a national wholesaler of healthcare services and products with over 3,850 retail pharmacy customers and 1,800 hospital customers across Australia. Symbion is a division of EBOS Healthcare and part …
Skills: Customer Service, Call Centre Operations, Conflict Resolution, Problem Solving, Microsoft Word
About us As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to …
This title is no longer in use for Customer Experience At the Capital Group we recognise our people are the driving force of our success, therefore our process of selection, induction and personal development is our prim…
Skills: Customer Experience Management, Customer Service
Contracts Account Manager Department Contracts Department Reports directly to Contracts Manager reports indirectly to Group Sales Manager Number of reporting relationships 2 Travel Requirements Travel required within met…
Made for Moments? So are we. At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months. And the ones that j…
Made for Moments? So are we. At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months. And the ones that j…
Skills: Retail Management, Team Leadership, Customer Experience, Rostering, Stock Management
Council of the City of Sydney, New South Wales, Australia · On-site
Entry level
ABOUT ACT GREEN ABOUT OUR COMMUNITY Team triumphs ego – and that’s how we play. We keep it real – as a diverse team of talented individuals, we act together to make our world a happier place. Explore more about our commu…
Skills: Retail coaching, Product education, Brand representation, Public speaking, Communication
Company Description We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud…
Skills: Customer Service, Food Preparation, Hospitality, Order Taking, Teamwork
Overview You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your e…
Customer Experience Officer Department Customer Service Reports directly to Group Customer Experience Manager Customer Experience Supervisor Number of reporting relationships 2 Employing entity Capital Transport and Logi…
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Full-time
professional certificate
Positive Work-life Balance, Hybrid Working, Flexible Working Arrangements, Learning And Development Opportunities, External Certifications, Peer Recognition Portal
Posted 62d ago
Apply by Jul 17
~40 hrs/week
Responsibilities
Provide onsite technical support by diagnosing and resolving hardware, software, and network issues for end users. Install and maintain desktop systems and peripherals while managing service requests through a ticketing system within SLAs.
Requirements
Requires experience in corporate IT support with strong knowledge of Windows OS and basic networking. Candidates should possess excellent communication skills and ideally hold an ITIL Foundation certification or equivalent experience.
Full job description
Your Role
Salary: below $107,000
Location: Brisbane
Responsibilities:
Provide onsite technical support at customer locations by diagnosing and resolving hardware, software, and network issues for end users.
Install, configure, and maintain desktop systems, applications, and peripherals while ensuring reliable performance and a high level of customer service.
Provide onsite desktop support at customer sites, responding to incidents and service requests in a timely manner.
Manage and track tickets using a service management system, ensuring accurate updates, prioritisation, and resolution within SLAs.
Diagnose and resolve hardware, software, and peripheral issues for end users.
Deliver excellent customer service, communicating clearly with users and stakeholders.
Install, configure, and maintain desktop/laptop systems, operating systems, and standard applications.
Set up and support devices such as printers, mobile devices, and conferencing equipment.
Document issues, resolutions, and procedures in ticketing systems and knowledge bases.
Your Profile
Experience and Qualifications:
Experience providing desktop or IT support in a corporate or customer-facing environment.
Strong knowledge of Windows operating systems, standard business applications, and basic networking concepts.
Familiarity with ticketing/service management systems and working within SLAs.
Ability to troubleshoot and resolve hardware, software, and peripheral issues efficiently.
Excellent communication and customer service skills, both onsite and remote.
Basic understanding of user account management and security best practices.
Relevant IT certifications (e.g.,ITIL Foundation) or equivalent practical experience.
What you’ll love about working here
You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
Apply today!
Related keywords
Workplace EngineerDesktop SupportWindows OSITIL FoundationSLAHardwareSoftwareNetworkingTicketing SystemsTechnical SupportPeripheralsUser ManagementCorporate IT
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
Offices: Place de l'Étoile, 11 rue de Tilsitt, Paris, France 75017, FR · Dubai Internet City, Dubai, 502420, AE · Hullenbergweg 294, Amsterdam, North Holland 1101 BV, NL · 1601 Bryan St, Dallas, TX 75201, US · 595 Collins St, Melbourne, VIC 3000, AU
OutsourcingProcess ConsultingPackage Based SolutionsCustom Solution DevelopmentApplication ManagementArtificial IntelligenceBusiness ConsultingCloudDigitalManaged Services
How many Customer Service & Support jobs are open in City of Brisbane, Australia right now?
There are currently 394 open customer service & support positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Brisbane, Australia?
Companies currently hiring include Accor, Endeavour Group, Guzman y Gomez Mexican Kitchen, Goodlife Health Clubs, The Star Entertainment Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Brisbane, Australia?
Yes — 57 of the 394 open customer service & support positions offer remote or hybrid work (4 remote, 53 hybrid).
How do I apply for Customer Service & Support jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.