City of Brisbane, Queensland, Australia · Hybrid
About us Make a Real Difference – Every Day! At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their cho…
Skills: Emergency Response, Customer Service, Crisis Management, Call Handling, Dispatching
Vantaa, Southern Finland, Finland · Hybrid
We are recruiting a Marketing Specialist (part time – 20 hours per week) to join our team based in Vantaa. What will you be doing in this role? The function Marketing & Communications is responsible for the Tunstall Bran…
Skills: Content Marketing, Digital Marketing, Graphical Design, Public Relations, Internal Communication
Vantaa, Southern Finland, Finland · On-site
$3k–$3k/mo
Tunstall Oy etsii nyt tiiminvetäjää vahvistamaan turva-auttajatoimintaamme Vantaalla. Tehtävässä yhdistyvät kiireelliset auttamiskäynnit asiakkaiden kodeissa sekä turva-auttajatiimin päivittäisen toiminnan koordinointi j…
Skills: First Aid, Team Coordination, Patient Assessment, Crisis Management, Resource Planning
Vantaa, Southern Finland, Finland · On-site
$3k–$3k/mo
Tunstall Oy etsii nyt tiiminvetäjää vahvistamaan turva-auttajatoimintaamme Vantaalla. Tehtävässä yhdistyvät kiireelliset auttamiskäynnit asiakkaiden kodeissa sekä turva-auttajatiimin päivittäisen toiminnan koordinointi j…
Skills: First Aid, Team Coordination, Patient Assessment, Crisis Management, Resource Planning
City of Brisbane, Queensland, Australia • Hybrid
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Answer incoming emergency medical and duress alarm calls to provide immediate assistance and reassurance. Dispatch emergency services as required and follow strict administrative protocols for system checks and troubleshooting.
Candidates must have proven customer service experience, strong resilience, and the ability to remain calm under pressure. A First Aid certificate is required or must be obtained, along with the flexibility to work a rotating 24/7 roster.
Make a Real Difference – Every Day!
At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support at the press of a button, delivering peace of mind and reassurance to clients and their families through our emergency medical devices and 24/7 call centre support.
This isn’t just another call centre role; it’s purpose-driven work that saves lives where you’ll be the first voice our clients hear in moments that matter, from medical emergencies to simple system checks. We have 4 full-time, 38-hour-per-week roles available on a rotating 24/7 roster. Where you’ll:
Answer incoming calls triggered by our clients’ medical and duress alarms
Dispatch emergency services where required
Provide reassurance and remain calm under pressure
Follow clear protocols and accurate admin processes
Troubleshoot and provide support for accidental and test alarm calls
You'll be based in our Eagle Farm office, with hybrid work opportunities available for some shifts once trained.
A natural people person with empathy and a calm phone manner
Strong resilience and ability to stay composed in emergencies
High attention to detail
Proven customer service experience
Good computer skills and fast, accurate typing
First Aid certificate (or willingness to obtain)
Reliable, team-focused, and looking for a stable, long-term role
We're a 24/7 service, so you'll need to be flexible for a rotating roster that includes:
Afternoon, night and weekend shifts (penalty rates apply)
Roster provided one month in advance
We offer a range of benefits to support your success and wellbeing:
Above Award pay plus penalty rates
5 weeks’ annual leave for shift workers (pro-rata)
Free onsite gym and coffee machine
Free parking (onsite and nearby)
Discounts and benefits through Employment Hero and CommBank
Fun team events and recognition awards
Company-paid employee wellbeing counselling
Learning and performance with a purpose culture
At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.
You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role:
Police Check
NDIS Worker Check
If you want a role with real purpose, APPLY NOW and join a team where every call matters.
Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for over 65 years. Its pioneering software, hardware and services enable new delivery models which can transform services across the care continuum, and empower people to live independently and with an improved quality of life.
Offices: Scott House The Concourse Waterloo Station, London, SE1 7LY, GB · Whitley Lodge, Yorkshire DN14 0HR, GB
Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for over 65 years. Its pioneering software, hardware and services enable new delivery models which can transform services across the care continuum, and empower people to live independently and with an improved quality of life.
Offices: Scott House The Concourse Waterloo Station, London, SE1 7LY, GB · Whitley Lodge, Yorkshire DN14 0HR, GB
