Posting Description Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and indivi…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$124k–$178k/yr
Full-time
Paid Time Off, Paid Holidays, 401(k) With Match, Exclusive Discount Programs, Health & Wellness Programs
Posted 23d ago
Apply by Jul 20
~40 hrs/week
Responsibilities
Lead the Client Success team to scale high-touch pharmacy benefit consulting services and improve client retention and revenue. Act as the operational bridge between product innovation and client impact while managing team performance and strategic growth.
Requirements
Requires 8-10 years of experience in pharmacy benefit management or benefits consulting, with a preference for 5+ years in leadership roles. Must possess deep expertise in PBM clinical programs, plan design, and a proven track record of managing high-performing teams.
Full job description
Posting Description
Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Position Overview:
NFP Rx Solutions — the pharmacy benefit consulting arm of NFP — is one of the largest full-service pharmacy benefit consulting practices in the U.S. We deliver customized Rx solutions to self-funded employers, health plans, and coalition clients, combining contract negotiation, clinical expertise, and advanced analytics to meaningfully reduce pharmacy spend and improve member outcomes.
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the intersection of strategy, service, and growth. This leader will shape how we scale a high-touch client and member experience across a rapidly expanding book of business, directly influence retention and revenue outcomes, and serve as the operational bridge that turns our product and clinical innovation into measurable client impact. The right candidate won’t just support the team — they will raise the bar on what best-in-class pharmacy benefit consulting looks like.
Principal Duties and Responsibilities / Essential Functions:
Client Success Leadership & Advisory
Serve as the primary advisor to the Client Success team on all matters related to pharmacy benefit management, including plan design, formulary management, rebates, and clinical programs
Guide the team on best practices for supporting clients and members across the full lifecycle
Partner directly with clients, consultants, and brokers to resolve escalated issues with urgency and diplomacy, protecting long-term relationships and reinforcing client trust
Team Leadership & Measurable Outcomes
Lead, develop, and retain a high-performing Client Success team — owning team structure, performance management, career development, and day-to-day coaching
Drive measurable outcomes across the function, including client retention, net revenue retention, NPS/client satisfaction, time-to-resolution on escalations, and team engagement
Establish clear success metrics and accountability frameworks that tie individual performance to team and business results
Strategic Growth & Revenue Impact
Partner with Sales and Product to identify and support upsell and cross-sell opportunities within the existing client base, turning service excellence into revenue growth
Influence the product roadmap by surfacing client insights, market feedback, and white-space opportunities that shape what we build next
Represent Client Success in strategic planning conversations, ensuring the voice of the client is embedded in NFP Rx Solutions’ growth strategy
Operational Excellence & Efficiency
Identify and champion opportunities for automation, process improvement, and other efficiencies within the Client Success function
Oversee the development, maintenance, and continuous improvement of training materials to ensure team readiness and consistent client experiences
Develop scalable playbooks and frameworks that reduce manual effort and elevate service quality as the business grows
Cross-Functional Partnership
Work closely with the Product team — which owns all products and clinical programs — to build deep fluency in our offerings
Partner with Product, Clinical Analytics, and other internal teams to create solutions for operationalizing new products and launching them successfully into the client-facing organization
Translate product strategy into actionable rollout plans that equip the Client Success team to deliver
Technical & Industry Expertise
Apply working knowledge of pharmacy claims processing to inform client conversations, troubleshoot issues, and shape operational solutions
Stay current on PBM industry trends, regulatory changes, and emerging opportunities relevant to our clients
Minimum Requirements for Education, Experience, and Certifications/Licenses:
8–10 years of progressive experience in pharmacy benefit management, benefits consulting, or a related field
5+ years in management or leadership roles preferred
Qualifications & Skills:
Deep expertise in pharmacy benefit management, including clinical programs, plan design, and claims processing
Demonstrated experience supporting employer clients, consultants, and brokers in a PBM, health plan, or benefits consulting environment
Hands-on experience with PBM platforms, pharmacy analytics tools, and working knowledge of applicable regulatory frameworks preferred
Track record of building and retaining high-performing teams, with a proven approach to coaching, development, and performance management
Experience developing training programs and operational documentation
Proven ability to partner cross-functionally with Product, Clinical, and Analytics teams
Strong analytical skills and a bias toward identifying automation and efficiency opportunities
Excellent communication skills with the ability to handle escalations with composure and diplomacy
Collaborative mindset; thrives in a team-oriented, matrixed environment
Management experience preferred
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $124,000.00 – $178,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
With colleagues across the U.S., Canada, UK and Ireland, and global capabilities enhanced by the Aon advantage, NFP serves a diversity of clients, industries and communities. Our collaborative team provides specialized expertise and customized solutions, including property and casualty insurance, employee benefits, life insurance, executive benefits, wealth management and retirement plan advisory.
Risk Capital
We provide proactive management of complex risks. Managing risk may be complicated, but we’re easy to work with – we implement new administrative technologies and solutions that work for you and your business. Our services are consultative and put your organization’s needs first. We do our research and uncover potential exposures before they’re a problem.
Commercial Coverage Expertise
Industry Specialty Teams
Personal Risk
Support Services
Human Capital
Discover a holistic approach to your people management strategy and individual solutions that help protect what matters. As a people first company, we recognize the importance of people at the core of our business and our lives – whether you need help with your business or with your life, our experts want to connect you with tailored solutions that meet your needs.
Employee Benefits
Executive Benefits
Life Insurance
Retirement Advisory
Talent Solutions
Wealth Management
Offices: 200 Park Ave, New York, New York 10166, US · 1250 Capital of Texas Hwy. S., Building 2, Suite 600, Austin, Tx 78746, US · 1901 Roxborough Rd, Suite 300, Charlotte, North Carolina 28211, US · 500 W Madison St, Suite 2700, Chicago, Illinois 60661, US · 2300 Contra Costa Blvd, Pleasant Hill, California 94523, US
How many Customer Service & Support jobs are open in Chesterfield, MO right now?
There are currently 453 open customer service & support positions in Chesterfield, MO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chesterfield, MO?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Life Time Inc., EverTrue, St. Luke's Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chesterfield, MO?
Yes — 28 of the 453 open customer service & support positions offer remote or hybrid work (7 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Chesterfield, MO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.