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Entry level
Description Summary: We are seeking a compassionate and detail-oriented Medical Assistant to join our gastroenterology team. In this role, you will support Physicians, Advanced Care Providers, and staff in delivering saf…
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Charlotte, North Carolina, United States · On-site
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$18/hr–$20/hr
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Full-time
professional certificate
Professional development, Ongoing training, Supportive work environment
Posted 8d ago
~40 hrs/week
Responsibilities
The Medical Assistant will support clinical staff by performing patient intake, documenting symptoms, and assisting with specialized procedures in a gastroenterology setting. They are also responsible for managing clinical operations, including exam room preparation, insurance authorizations, and maintaining accurate patient records.
Requirements
Candidates should possess a Certified Medical Assistant (CMA) credential or equivalent experience in a clinical setting. Strong communication skills and proficiency with Electronic Health Record (EHR) systems are required for this role.
Full job description
Description
Summary: We are seeking a compassionate and detail-oriented Medical Assistant to join our gastroenterology team. In this role, you will support Physicians, Advanced Care Providers, and staff in delivering safe, comprehensive, and culturally sensitive care at various CDHA locations. You’ll be part of a collaborative environment focused on patient well-being and service excellence.
KEY RESPONSIBILITIES
Patient Care & Clinical Support
Collaborate with clinical staff to deliver high-quality patient care and ensure patient satisfaction.
Maintain patient safety throughout all office visits and care interactions.
Provide friendly, professional support to patients, including prescription refills, prior authorizations, scheduling, and referrals.
Conduct comprehensive patient intake: greet, identify, obtain vital signs, review medical history, and document symptoms.
Communicate patient concerns, abnormal findings, and clinical updates to providers promptly.
Educate patients on conditions, procedures, treatment plans, and follow-up instructions.
Perform specialized procedures such as breath tests and PillCam placements.
Triage patient calls and respond according to established clinical protocols.
Conduct follow-up calls to monitor treatment progress, compliance, and patient outcomes.
Clinical Operations & Workflow
Prepare, maintain, and restock exam rooms and clinical areas to ensure cleanliness and readiness.
Manage patient flow efficiently to support timely, coordinated visits.
Assist with clinical tasks and specimen collection, preparation, and submission for laboratory testing.
Complete pre-certifications, insurance referrals, and medication authorizations accurately and efficiently.
Update lab orders with correct diagnosis codes and ensure accuracy of supporting documentation.
Schedule appointments, procedures, labs, and imaging; manage electronic calendars and inter-office communication.
Documentation & Compliance
Document patient information accurately and promptly in the Electronic Health Record (EHR).
Maintain complete and up-to-date patient records to support coordinated, high-quality care.
Follow strict infection control protocols and comply with OSHA, HIPAA, AAAHC, and CDHA standards.
Uphold all regulatory, legal, and organizational requirements, acting promptly to meet required changes.
Participate in performance improvement and continuous quality initiatives.
Professionalism & Development
Maintain current skills, knowledge, and clinical competencies through ongoing education.
Complete all mandatory trainings and assigned educational modules.
Demonstrate active commitment to meeting and exceeding patient, employee, and organizational expectations.
Support CDHA’s mission, values, and organizational goals through daily work.
Perform other duties as assigned within scope of practice.
Why Join Us?
At CDHA, we foster a supportive and inclusive environment where every team member plays a vital role in delivering exceptional care. We offer opportunities for growth, ongoing training, and a workplace culture built on respect, collaboration, and excellence.
Requirements
Qualifications:
Certified Medical Assistant (CMA) or equivalent preferred.
Two year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience.
Experience in gastroenterology or similar clinical setting is a plus.
Strong communication and organizational skills.
Proficiency in EHR systems and medical documentation.
Commitment to patient-centered care and teamwork.
Related keywords
Medical AssistantGastroenterologyClinical supportPatient careEHRElectronic Health RecordCMACertified Medical AssistantVital signsTriageHIPAAOSHAAAAHCPrior authorizationSpecimen collectionPatient intake
Committed to providing our patients, referring physicians, and our community with the highest, most comprehensive quality in Gastroenterology care.
_____________
New Patient Appointment Line: 704.372.1615
Over 20 Years of Service
Carolina Digestive Health Associates offers accredited and board certified gastroenterologists covering many subspecialties. Our physicians are highly skilled in evaluating and treating of all aspects of digestive disorders, including liver disease.
The majority of our procedures are performed at Carolina Endoscopy Centers, a group of five AAAHC Certified Endoscopy Centers located throughout the Charlotte region. Our practice maintains privileges with all area hospitals. More information on our endo centers can be found on the Web at: www.CarolinaEndoscopyCenters.com
Office Locations
Charlotte Downtown
Concord
Davidson / Lake Norman
Harrisburg / Cabarrus
Matthews
Monroe / Union County
Mt Holly / Gaston County
Pineville
University
Services
- Gold-Standard Colon Cancer Prevention & Detection for patients ages 16 through senior adults
- Colonoscopy
- Open Access Screening Colonoscopy
Diagnosis and Treatment of Digestive Disorders
- Crohn’s Disease
- Ulcerative Colitis
- Liver Disease, Hepatitis, Cirrhosis
- Advanced Biliary Diseases
- Pancreatic Disease
- Celiac Disease
- Chronic Heartburn or GERD
- Diverticulitis
- Irritable Bowel Syndrome (IBS)
- Constipation and Diarrhea
- Swallowing Disorders
- Hemorrhoids and Rectal Bleeding
Insurance
We accept all major insurance plans, Medicare and Medicaid. We also work with patients who have special financial needs.
Woman-Friendly Services
Our practice serves more female patients than any other gastroenterology group in the region. We are proud to offer services performed by our two board certified female gastroenterologists.
Offices: Charlotte, NC 28211, US
Colon Cancer Prevention & DetectionColonoscopyDigestive/Swallowing DisordersUlcerative ColitisLiver DiseaseHepatitisCrohn’s/Biliary/Pancreatic/Celiac DiseaseHeartburnGERDDiverticulitis
How many Customer Service & Support jobs are open in Charlotte, NC right now?
There are currently 4,591 open customer service & support positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Charlotte, NC?
Companies currently hiring include Compass Group, Circle K, Lowe's Companies, Inc., Starbucks, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Charlotte, NC?
Yes — 445 of the 4591 open customer service & support positions offer remote or hybrid work (185 remote, 260 hybrid).
How do I apply for Customer Service & Support jobs in Charlotte, NC?
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