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Full-time
high school, professional certificate, associate degree
Paid Time Off, Paid Holidays, Medical Insurance, Dental Insurance, Basic Life Insurance, 401k with employer contribution
Posted 8d ago
~40 hrs/week
Responsibilities
The Service Writer is responsible for greeting customers, managing work orders, and coordinating communication between the service department, technicians, and parts department. They also handle warranty paperwork, schedule appointments, and ensure the Service Manager is updated on all operational issues.
Requirements
Candidates should possess a High School Diploma, with a trade school certificate or college degree preferred. Previous experience in a dealership service shop environment is strongly preferred but not required.
Full job description
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.
Weekends - Thursday through Sunday.
What We Offer:
Paid Time Off
Paid Holidays
Medical, Dental and Basic Life
401K with employer contribution
Bi-weekly Pay Schedule
Opportunity for advancement and Career Development
Responsibilities:
Open and close work orders providing as much information as possible.
Record, adjust and report mechanics time for work orders and payroll.
Help cover phone calls for the Service Department.
Try to resolve customer complaints.
Schedule appointments.
Supervise and assist technicians with the diagnosis and repairs of their jobs.
Assist with warranty repair paper flow.
Check in new trucks delivered to the shop and complete the proper forms.
Consult with the parts department on special order parts and sublet repairs.
Instruct the following shift's service writer on any special instructions and appointments.
Keep Service Manager informed of all customer complaints and technician problems.
Perform other duties as assigned.
Qualifications:
Should possess a High School Diploma.
A College degree or a certificate from a trade school is preferred, but not required.
Experience in dealership service shop environment is strongly preferred but not required.
*Please note this is a safety-sensitive position
Qualifications
Related keywords
Service WriterPeterbiltDealershipWork OrdersWarranty DepartmentCustomer ServiceTechnician SupervisionParts DepartmentPayrollSafety-sensitiveAutomotiveTruck MaintenanceSchedulingDiagnosisRepair Coordination
TLG Peterbilt is the dealer for drivers and fleet owners looking for premium trucks, parts and service that keep you on the road. Founded by drivers-turned-dealers, the programs and services we offer are grounded in providing the transportation solutions you need most backed by exceptional customer service.
TLG Peterbilt offers new and used truck sales, industry-leading service, mobile service repair, and an extensive all-makes OEM and aftermarket parts inventory. As part of The Larson Group network with 36 locations across 12 states, TLG also offers competitive in-house financing, warranty options, body shop services, and truck rental and leasing.
TLG is an award-winning dealer group, recognized seven times as the North American Dealer Group of the Year by Peterbilt Motors Company– and most recently recognized as Parts Dealer of the Year. We believe buying a truck should be more than a transaction. A relationship with us means you’re not just buying a Peterbilt - you’re buying a TLG Peterbilt.
Offices: 4350 S National Ave, B110, Springfield, Missouri 65810, US · 3026 N Mulroy Rd, Strafford, Missouri 65757, US · 4044 Coyote Dr, Joplin, Missouri 64804, US · 1 N Central Dr, O'Fallon, Missouri 63366, US · 443 Western Dr, Sikeston, Missouri 63801, US
PartsServiceBody ShopLeasing and RentalFinancingNew Truck SalesUsed Truck Salesand Mobile ServiceLeasingLogistics
How many Customer Service & Support jobs are open in Charlotte, NC right now?
There are currently 4,591 open customer service & support positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Charlotte, NC?
Companies currently hiring include Compass Group, Circle K, Lowe's Companies, Inc., Starbucks, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Charlotte, NC?
Yes — 444 of the 4591 open customer service & support positions offer remote or hybrid work (184 remote, 260 hybrid).
How do I apply for Customer Service & Support jobs in Charlotte, NC?
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