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Full-time
high school
Discounts on Electrolux products and services, Family-friendly benefits, Insurance policy plan, Learning opportunities, Flexible career path
Posted 3d ago
~40 hrs/week
Responsibilities
The Customer Experience Analyst manages scratch and dent order operations, inventory coordination, and customer account administration for independent retail partners. They serve as a liaison between supply chain, product teams, and distribution centers to ensure efficient product flow and accurate data management.
Requirements
Candidates must have a High School diploma or GED and at least 2 years of experience with SAP and Microsoft Office. Strong analytical skills and knowledge of inventory or order management processes are required.
Full job description
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
The Customer Experience Specialist is responsible for supporting scratch and dent order operations, inventory coordination, reporting, and customer account administration for independent retail partners. This role serves as a key liaison between distribution centers, supply chain, product teams, and customer-facing functions to ensure efficient product flow, accurate data management, and seamless order execution. The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities, solve operational challenges, and collaborate effectively across cross-functional teams to deliver an exceptional customer experience.
Key Responsibilities:
Manage scratch and dent order processing, order maintenance, and related operational workflows.
Coordinate with distribution centers to facilitate product returns, inventory disposition, and resale load creation.
Monitor inventory levels and support allocation, product availability, and order fulfillment activities for independent retail accounts.
Partner with supply chain, product line teams, and distribution centers to identify trends and support operational and process improvement initiatives.
Develop, maintain, and distribute reporting, dashboards, and analyses to support business performance and decision-making.
Maintain data accuracy across internal systems and customer-facing platforms, including pricing, item setup, product information, and master data.
Execute customer and item setup activities while ensuring compliance with established processes and data standards.
Support operational objectives by ensuring timely order execution, inventory accuracy, and effective administration of scratch and dent programs.
Minimum Qualifications
High School or GED
2+ years of experience with SAP and Microsoft Office applications, particularly Excel.
Knowledge of inventory management, order management, supply chain, or business operations processes.
Strong analytical skills with the ability to interpret data, identify trends, and support business decisions.
Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
We create sustainable solutions through our group of leading home appliance brands incl. Electrolux, AEG and Frigidaire.
Industry
Manufacturing
Company size
10,001+ employees
Founded
1919
Headquarters
Stockholm
LinkedIn followers
811,114
Total funding
$942M
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to www.electroluxgroup.com
Comment moderation guidelines:
We welcome open, respectful and constructive conversation on this page. At Electrolux Group, our values of respect, dignity and courtesy guide how we engage online, and we ask that all contributions align with these principles and LinkedIn’s Community Guidelines and User Agreement.
To ensure a safe and inclusive environment, we reserve the right to remove comments that are abusive, offensive, disruptive, misleading or false, repetitive or off-topic. We may also block or report users who repeatedly violate these guidelines.
Please note that comments posted here do not necessarily reflect the views of Electrolux Group.
Offices: Electrolux - Stockholm, Stockholm, SE-10545, SE · 10200 David Taylor Dr, Charlotte, NC 28262, US · 2 Rue Jules Valles, Marly, Hauts-de-France 59770, FR · Viale Treviso, Pordenone, Fr.V.G. 33170, IT · Via Foresto Est, 16, Santa Lucia di Piave, Ven. 31025, IT
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