Charlotte, North Carolina, United States · On-site
Mid level
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA)
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Charlotte, North Carolina, United States · On-site
Entry level
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
Mid level$9.0B raised
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Charlotte, North Carolina, United States · On-site
Entry level
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Lowe's Companies, Inc.
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Charlotte, North Carolina, United States · On-site
Entry level$22B raised
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Charlotte, North Carolina, United States · On-site
$13/hr–$15/hr
Entry level
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Charlotte, North Carolina, United States · On-site
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Mid level$17K raised
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Charlotte, North Carolina, United States · On-site
Mid level
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Skills: Sales, Customer service, Clienteling, Product knowledge, Communication
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Full-time
high school
Posted 3d ago
Apply by Jun 10
~40 hrs/week
Responsibilities
The representative is responsible for greeting patients, managing the check-in and check-out process, and ensuring accurate data entry for insurance claims and billing. They also provide support to clinical staff, handle patient inquiries, and maintain efficient patient flow within the practice.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of customer service experience, preferably in a medical or ophthalmic setting. Proficiency in database systems and knowledge of insurance processes are required.
Full job description
Job DetailsJob Location: Waverly - Charlotte, NC 28277Position Type: Full TimeEducation Level: High School Diploma / GEDTravel Percentage: NoneJob Shift: DayPOSITION SUMMARY:
Greets patients and ensures a complete and accurate check-in and check-out process for patients. Obtains all data elements necessary to process patients claim for insurance benefits and for accurately billing patient for any co-payments, deductibles and non-covered services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Acknowledges patient upon their arrival and greets them in a friendly, professional manner. Obtains or updates patients demographic information and copies insurance cards at every visit. Correctly enters all required data elements into the physician practice management system. Answers patient and family member questions as needed and appropriate. Follows appropriate workflow processes for check in and check out. Pulls routine eye plans and obtains authorizations (VSP, EyeMed, Community Eye Care). Verifies and reviews eligibility in NextGen and all payer sites as necessary. Files Charges in NextGen and routine vision system (VSP). Accurately calculates patient charges and collects required co-payments for services rendered. Monitors missing charges in NextGen and work with clinical teams to get charges entered in a timely fashion. Prepares charts by performing pre-registration review; Prepare any charts where physician may travel to occasional location (ie. Washam); Prepare premature baby charts. Floats between Check-In and Check-Out in order to ensure that coverage corresponds to patient volume. Provides support to technical staff and physicians as required to ensure timely flow of patients through the system. If assigned bilingual responsibilities, monitors all Spanish NotifyMD web messages. Handles all Spanish calls and voicemails. Reviews and approves translated correspondence and patient forms. Serves as translator for Surgery Coordinators when needed. Scans correspondence received in mail or fax to Cotswold. Schedules patient appointments including triage patients. Schedules web appointments that have been requested by patients. Uses multiple practice management systems to extract information. Complies with petty cash policy daily. Prints physician schedules for clinical teams. Faxes referrals received to the referral department. Distributes faxes. Answers telephone in a timely manner in a customer friendly manner.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent. Two (2) years of customer service experience, preferably in a medical/ophthalmic environment. Basic database skills, preferably in an electronic medical system. Knowledge of insurance company processes and ability to read an Explanation of Benefits form. Ability to work independently. Ability to clearly communicate, both in writing and verbally. Excellent interpersonal skills with a variety of personality types. Ability to multi-task. Ability to problem solve. Organizational skills.
Related keywords
Patient ServicesFront DeskMedical OfficeOphthalmicInsurance VerificationNextGenVSPEyeMedData EntryBillingCo-paymentsPatient RegistrationSchedulingCustomer ServiceHealthcare AdministrationMedical Records
Horizon Eye Care is a locally owned and operated ophthalmology practice providing quality eye care services to Charlotte area residents. Horizon Eye Care was formed in 1997 following the merger of Gaskin Eye Associates and Charlotte Eye. Horizon offers a full-range of Ophthalmology services including surgical and medical eye care with Corneal, Retinal, Neuro-Ophthalmology, Oculoplastics, Glaucoma, and Pediatric exams as well as routine eye care, all coupled with supporting preventive, diagnostic, and therapeutic services, including optical and contact lens departments, LASIK, and aesthetic services. We have 7 convenient Charlotte-area locations including Cotswold, Huntersville, Mallard Creek, Mooresville, Pineville, Rock Hill and Waverly.
Offices: 135 S Sharon Amity, Charlotte, North Carolina 28211, US · 11835 Southmore Dr, Charlotte, North Carolina 28277, US · 15419 Hodges Circle, Huntersville, North Carolina 28078, US · 10520 Park Road, Charlotte, North Carolina 28210, US · 10834 Mallard Creek Rd, Charlotte, North Carolina 28262, US
How many Customer Service & Support jobs are open in Charlotte, NC right now?
There are currently 4,615 open customer service & support positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Charlotte, NC?
Companies currently hiring include Compass Group, Circle K, Lowe's Companies, Inc., Starbucks, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Charlotte, NC?
Yes — 439 of the 4615 open customer service & support positions offer remote or hybrid work (183 remote, 256 hybrid).
How do I apply for Customer Service & Support jobs in Charlotte, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.