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Centennial, Colorado, United States · On-site
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the…
Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Company-paid life insurance, Short term disability coverage, Long term disability coverage
Posted 3d ago
~32 hrs/week
Responsibilities
The Front Desk Agent is responsible for managing guest check-ins and check-outs while ensuring high levels of satisfaction and service. They also handle financial transactions, maintain property knowledge, and assist in maximizing room revenue through up-selling.
Requirements
Candidates must have at least one year of prior guest service experience, preferably in a hospitality setting. A high school diploma or GED is required, along with excellent verbal communication skills and the ability to work in a fast-paced environment.
Full job description
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Follows company procedures when handling cash and processing financial transactions
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to company general work rules, department procedures and company policies
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
Follows all company procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures
Experience/Knowledge/Skills/Abilities:
1+ years prior guest service experience required preferably in a hospitality setting
Excellent verbal communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
Maintains predictable and reliable attendance
Ability to lift, push and pull up to 25 pounds on an occasional basis
Education: High school diploma or GED required
Schedule: 3:00 PM - 11:00 PM, Sunday - Thursday
Rate: $19.00 USD per hour
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [email protected].
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Related keywords
Front DeskHospitalityGuest ServiceCheck-inCheck-outBillingReservationsRevenue ManagementUp-sellingCash HandlingCustomer SatisfactionHotel OperationsEmergency ProceduresProperty Management
CSM Corporation creates exceptional spaces where people work, live and visit.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1976
Headquarters
Minneapolis, Minnesota
LinkedIn followers
7,906
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14. Today CSM develops, manages, renovates and restores commercial, industrial, hotel and residential properties nationwide. The company has been recognized with dozens of industry awards for unique approaches to design and development, quality management and superb customer service. CSM’s current portfolio includes more than 2.3 million square feet of commercial and retail space, 4,687 hotel rooms and over 2,600 residential units across 14 states. CSM’s four decades of success are built on a company-wide commitment to treating customers and associates with integrity and respect, and for long-term dedication to its properties and host communities. For more information on CSM Corporation visit http://csmcorp.net/.
CSM 2021 Portfolio
• Over 2.3 million square feet of commercial and retail space
• 29 hotels
• 4,687 hotel rooms
• Over 2,600 residential apartment units
Offices: Suite #3000, Minneapolis, Minnesota 55415, US
CSM drives developmentleasing and management of Commercial Real Estate and Residential Apartment and Townhome communitiesowns and operates CarlsonHiltonHyatt and Marriott properties and leverages property maintenance by ProTech.Commercial Real EstateProperty ManagementReal EstateReal estate
How many Customer Service & Support jobs are open in Centennial, CO right now?
There are currently 498 open customer service & support positions in Centennial, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Centennial, CO?
Companies currently hiring include Kroger, VASA FITNESS, Life Time Inc., AutoNation, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Centennial, CO?
Yes — 35 of the 498 open customer service & support positions offer remote or hybrid work (13 remote, 22 hybrid).
How do I apply for Customer Service & Support jobs in Centennial, CO?
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