Customer Service & Support Jobs in Canberra, Australia (Now Hiring) — 123 open — Page 4

• Opportunity to contribute to the broader strategic direction of Banking Department.

• Oversee the day-to-day Canberra Branch operations.

• Be more, have an impact and make a difference.

As the General Manager of ACT office, you will oversee and direct the teams responsible for delivering banking services to our Australian Government agency customers.. As part of the Department’s leadership team, you will lead and develop individuals and teams to achieve goals and deliver RBA outcomes.

Your key responsibilities will include:

• Oversee the day-to-day Canberra Branch operations.

• Manage contractual and customer relationships with government banking customers and contribute to tender responses.

• Lead, develop and manage team capability and workforce planning, including coaching, performance management and succession planning.

• Provide advice and deliver reliable cost-effective services related to customers in line with the Department's business objectives.

• Manage internal and external relationships and collaborate effectively with key stakeholders.

• Provide support to the Banks executives as required.

• Guide and assist Banking customers to ensure they meet the industry and government payments transformation strategy.

• Contribute to the maintenance and improvement of policies, systems and processes, ensuring compliance as well as appropriate levels of quality assurance and control.

• Create an RBA-values aligned culture, enabling an environment for high levels of employee engagement and achievement.

Your background:

• Experience dealing with other Government Agencies, organisations, or Reserve Bank departments.

• Proven experience in developing a high-performance, values-aligned culture, fostering engagement, accountability and continuous improvement in an operational workforce.

• Ability to handle sensitive and confidential information is essential.

• Knowledge and experience with customer service principles, quality output and cost efficiency drivers.

• Understanding of Service Level Agreements, data insights and outcomes.

• Experience leading, developing and motivating a work area or project of employees who exercise independence in their work, as well as implementing strategy.

Your team

You will lead a team of around 14, reporting to the Senior Manager, Service Delivery, Banking Department in Business Services Group.

As a part of the Senior Leadership team, you will contribute to the broader strategic direction and leadership of Banking Department, sharing accountability with other leaders for overall performance of deliverables and outcomes to meet the current and future needs of the Bank.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for

Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.

Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.

We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close :

August 19, 2026

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