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Medical Screener- Reception Technician (Customer Service)
Buffalo, New York, United States · On-site
$16/hr–$18/hr
Entry level$111M raised
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$17/hr–$20/hr
Full-time
high school
Competitive salary, Paid time off, Paid holidays, Discounts
Posted 2d ago
~40 hrs/week
Responsibilities
The Medical Receptionist serves as the first point of contact, responsible for greeting patients, managing appointments, and verifying insurance information. They also maintain accurate electronic medical records and ensure compliance with HIPAA regulations.
Requirements
Candidates must have a high school diploma or equivalent and 1-2 years of experience in front desk operations or customer service. Proficiency in electronic medical records and knowledge of medical terminology are strongly preferred.
Full job description
Premier Health Partners, P.C. is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.
We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative (Medical Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply.
📍 Location:5844 Southwestern Blvd Suite 500 Hamburg, NY 14075 🏥 Department: Family Medicine 🕒 Shift: Full-Time | Monday–Friday, 7:30 AM – 4:00 PM
Job Duties
Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
Verify patient insurance information and process authorizations
Assists with patient registration prior to appointment and data entry
Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
Ensures patient confidentiality in compliance with HIPAA regulations
Participates in staff development and staff meetings
Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
Perform other duties assigned by management.
Benefits: We offer a competitive salary and benefits package. The hiring range is between $17.00 to $20.00 per year/hour. Enjoy generous PTO, paid holidays, and great discounts!
Qualifications
Education:
High School diploma or equivalency, required
Experience:
1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
Skills & Competencies:
Knowledge in Electronic Medical Records (EMR) and other medical office software
Strong organizational and time management skills with the ability prioritize tasks
Knowledge of medical terminology and basic healthcare procedures
Strong customer service skills to provide a positive experience for patients and their families
Premier Health Partners P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
Related keywords
Medical ReceptionistPatient Services RepresentativeAmbulatory CareFamily MedicineElectronic Medical RecordsEMRHIPAAInsurance EligibilityPatient RegistrationFront Desk OperationsMedical TerminologyCustomer ServiceAdministrative SkillsData EntryPatient Triage
Grider Support Services, LLC is a medical practice company based out of Buffalo, NY. Our goal is to streamline healthcare operational efficiency and processes for our valued employees.
Founded in 2014, we have grow to support over 30 medical specialties across 4 locations in Western New York.
Offices: 462 Grider St, Buffalo, New York 14215, US
How many Customer Service & Support jobs are open in Buffalo, NY right now?
There are currently 998 open customer service & support positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Buffalo, NY?
Companies currently hiring include Starbucks, Allied Universal, Seneca Gaming Corporation, H&R Block, M&T Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Buffalo, NY?
Yes — 93 of the 998 open customer service & support positions offer remote or hybrid work (36 remote, 57 hybrid).
How do I apply for Customer Service & Support jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.