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Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
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Get Air Buffalo LLC
Team Lead
Buffalo, New York, United States · On-site
$17/hr–$22/hr
Mid level
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$16/hr–$17/hr
Full-time
high school
Posted 45d ago
~40 hrs/week
Responsibilities
The Front Desk Associate provides professional guest service by managing check-ins, check-outs, and resolving guest inquiries. They also maintain front desk operations, handle guest accounts, and coordinate with other hotel departments to ensure a smooth guest experience.
Requirements
Candidates should have a high school diploma or equivalent and 1-2 years of hospitality experience. Strong communication skills, computer proficiency, and the ability to work flexible shifts including weekends and holidays are required.
Full job description
This role requires availability during weekends, holidays, and morning (7AM - 3PM) and afternoon (3PM - 11PM) shift availability. This is a full-time position, with schedules based on business needs. Flexibility with scheduling is essential to support hotel operations and ensure consistent coverage.
JOB SUMMARY
The Front Desk Agent provides prompt, courteous, and professional guest service by efficiently checking guests in and out of the hotel, answering questions, and resolving guest concerns throughout their stay. This role supports an excellent arrival and departure experience, promotes hotel services and amenities, and ensures accurate guest account handling, documentation, and communication through approved systems.
ESSENTIAL FUNCTIONS
Provide friendly, professional guest service at all times, including greeting guests immediately with a positive and clear speaking voice.
Check guests in and out efficiently, ensuring an accurate, smooth arrival and departure experience.
Input and retrieve information from hotel computer systems to confirm guest details, including number of guests, rate, dates, and payment method.
Assign rooms based on guest needs and hotel availability; activate and issue electronic room keys.
Explain hotel amenities, services, and applicable rewards/loyalty program information during check-in and throughout the stay.
Respond promptly to guest requests, questions, and concerns; actively listen, problem-solve, and take appropriate action to resolve issues (including service recovery when needed).
Answer and route incoming phone calls and respond to emails in a timely manner; document correspondence and key guest notes in the appropriate system.
Ensure rooms, taxes, incidentals, and all services are accurately posted to guest accounts; review folios for accuracy and address discrepancies.
Process check-out payments and charges accurately and in accordance with hotel procedures.
Complete required daily reporting, shift documentation, and recordkeeping as assigned.
Maintain a clean, organized, and guest-ready front desk area, including restocking key cards, envelopes, printer paper, and other operational supplies.
Ensure the lobby beverage/refreshment area (if applicable) is stocked, clean, and organized.
Coordinate with other departments (housekeeping, maintenance, valet, etc.) to support guest needs and operational flow, especially during peak arrival/departure periods.
Report maintenance deficiencies, safety hazards, accidents, or injuries promptly to management.
OTHER DUTIES
Support other departments during downtime as assigned (e.g., folding towels, light cleaning, sweeping/mopping, changing light bulbs).
Attempt to communicate with guests in the guest’s native language when possible and appropriate.
Support valet operations as needed.
Follow all safety procedures and be able to recognize and respond appropriately in emergency situations.
Follow Personal Protective Equipment (PPE) requirements and report defective, damaged, or missing PPE to management.
Maintain clean, professional uniform and personal appearance and contribute to a hospitable service atmosphere.
Perform other duties as assigned.
EDUCATION & EXPERIENCE
High school diploma or equivalent preferred.
1–2 years of guest service and/or hospitality experience preferred.
Valid driver’s license with a clean driving record preferred.
KNOWLEDGE, SKILLS & ABILITIES
Strong customer service orientation; ability to communicate with empathy, defuse emotions, problem-solve, and make sound decisions to resolve guest concerns.
Strong verbal and written communication skills; ability to read, write, listen, and communicate effectively in English.
Ability to consistently arrive to work on time when scheduled.
Strong organization and time-management skills; ability to manage multiple tasks in a fast-paced environment.
Ability to access and accurately input and retrieve information using computer-based systems.
Ability to perform moderately complex mathematical calculations accurately (including use of a calculator).
Ability to follow established procedures for handling guest payments and account information.
Ability to work in a 7-day per week, 24-hour per day business environment, including nights, weekends, and holidays as scheduled.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Ability to stand for the duration of the shift at the front desk, with periodic walking throughout the lobby and back-office areas (typically 8-hour shifts).
Frequent walking; occasional bending, stooping, and reaching to assist guests, access supplies, and perform lobby and front desk area walk-throughs.
Ability to read and verify identification, reservations, and folios; process payments and complete accurate data entry.
Frequent speaking and active listening with guests and team members, including in-person and phone communication.
Frequent use of hands and fingers to operate a computer, credit card terminal, key card encoder, and multi-line phone system.
Frequent reaching and grasping (e.g., handling documents, key packets, supplies, and guest items at the front desk).
Ability to lift, push, or pull items up to 30 lbs (e.g., moving boxes of supplies, repositioning small lobby items, or assisting with guest luggage when needed).
Work is performed primarily indoors in a public-facing hotel lobby/front office environment with frequent guest interaction, occasional high volume/peak periods, and typical background noise.
Frequent close vision and screen time for extended periods while using property management systems and other office equipment.
No immigration or work visa
sponsorship will be provided for this position.
Uniland Hospitality is an equal opportunity employer and does
not discriminate on the basis of any legally protected status or
characteristic. Protected veterans and individuals with disabilities are
encouraged to apply.
An award-winning full-service developer offering Design, Construction, Leasing & Property Management all under one roof.
Industry
Real Estate
Company size
201-500 employees
Founded
1974
Headquarters
Amherst, New York
LinkedIn followers
4,780
Founded in 1974, Uniland Development Company is an award-winning full-service developer that offers Design, Construction, Leasing, and Property Management all under one roof.
Since 1974 we have developed more than 16 million square feet, becoming the largest and most reputable developer in the Buffalo-Rochester corridor. We have more than 300 operating properties serving over 400 business clients.
Our buildings are a testament to how we value our clients. We consider everything from natural sunlight and innovative building solutions to creating ideal interior spaces that will enhance your overall environment. Every one of our projects is an opportunity to build a better community.
We value the long-standing relationships we have with our clients, vendors and our community. Our focus is always providing superior service to our clients. As a full service developer we rely on the strength on our in-house resources to meet the needs of each client.
Offices: 100 Corporate Parkway, Suite 500, Amherst, New York 14226, US
How many Customer Service & Support jobs are open in Buffalo, NY right now?
There are currently 980 open customer service & support positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Buffalo, NY?
Companies currently hiring include Starbucks, Allied Universal, H&R Block, M&T Bank, Seneca Gaming Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Buffalo, NY?
Yes — 93 of the 980 open customer service & support positions offer remote or hybrid work (36 remote, 57 hybrid).
How do I apply for Customer Service & Support jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.