M&T BankBuffalo, New York, United States · On-site
$18/hr–$31/hr
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Skills: Retail sales, Customer service, Telesales, Verbal communication, Interpersonal skills
Buffalo, New York, United States · On-site
$40/hr–$42/hr
Premier Health Partners is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a Supervisor, Clinical Services 📍 Locatio…
Skills: Clinical Supervision, Ambulatory Care, Electronic Medical Records, Problem Solving, Interpersonal Skills
Buffalo, New York, United States · Remote OK
$21/hr
This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team. O…
Skills: Customer service, Communication, Medical terminology, Pharmacy terminology, Data entry
Buffalo, New York, United States · Remote OK
$23/hr
This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team. O…
Skills: Pharmacy terminology, Customer service, Interpersonal skills, Verbal communication, Written communication
Buffalo, New York, United States · On-site
$16/hr–$19/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Interpersonal skills
Buffalo, New York, United States · On-site
$16/hr–$20/hr
Job DetailsJob Location: 0080 - Amherst, NY - AMHERST, NY 14228Position Type: Part TimeSalary Range: $16.00 - $20.00 HourlySales Associates are responsible for delivering world class service, achieving sales goals and ma…
Skills: Customer Service, Sales, Merchandising, Point of Sale, Product Knowledge
Enterprise MobilityBuffalo, New York, United States · On-site
Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Driver. The Driver delivers vehicles and in some instances, customers, employees or vendors safely and timely to the appropriate dest…
Skills: Vehicle transportation, Customer service, Route planning, Safe driving, Vehicle maintenance
Buffalo, New York, United States · On-site
$18/hr–$25/hr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Food safety, Auditing, Inspection, Sanitation, Regulatory compliance
Buffalo, New York, United States · On-site
$18/hr–$21/hr
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Skills: Customer service, Cash handling, Food safety, Inventory management, Point of sale systems
A.N. Deringer, Inc.Buffalo, New York, United States · On-site
$19/hr–$24/hr
This position, which supports our Buffalo team, will follow either a 3:00PM to 11:00PM or 4:00PM to 12:00AM Eastern Standard Time schedule. The primary responsibility of this position is to process and integrate customer…
Skills: Customs brokerage, Customer service, Data entry, Regulatory compliance, Shipment tracking
Buffalo, New York, United States · On-site
YOUR ROLE As the full-time Sales Leader, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily operations of the store as…
Skills: Sales leadership, Retail management, Team motivation, Staff training, Visual merchandising
Buffalo, New York, United States · Remote Solely
Job Description: As a Remote Travel Research Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Yo…
Skills: Customer service, Communication skills, Travel planning, Booking management, Problem solving
Buffalo, New York, United States · On-site
$19/hr–$21/hr
Customer Service Representative- Regular Full Time Buffalo, NY Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to activel…
Skills: Customer service, CRM, Microsoft Office, Data entry, Communication skills
Buffalo, New York, United States · On-site
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development o…
Skills: Document management, Data entry, Quality assurance, Risk assessment, Problem solving
Buffalo, New York, United States · On-site
$17/hr–$18/hr
At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience…
Skills: Safe driving, Customer service, Luggage handling, Vehicle maintenance, Communication
Buffalo, New York, United States · On-site
FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboratio…
Skills: Delivery driving, Customer service, Warehouse maintenance, Material handling, Route planning
Buffalo, New York, United States · On-site
$63k–$75k/yr
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Skills: Team Management, Customer Service, Coaching, Performance Monitoring, Quality Assurance
Buffalo, New York, United States · Hybrid
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Skills: Customer Service, Problem Solving, Communication, Organizational Skills, Multi-tasking
Buffalo, New York, United States · On-site
$45k–$75k/yr
Insurance Sales Agent Built Different. Built to Win Together. At Howard Hanna Insurance Services, we’re not just building a sales team — we’re building a culture of growth, accountability, and shared success. We’re looki…
Skills: Insurance sales, Relationship building, Communication skills, Lead management, Pipeline management
Buffalo, New York, United States · On-site
FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboratio…
Skills: Delivery coordination, Customer service, Warehouse maintenance, Route planning, Material handling
M&T Bank
Buffalo, New York, United States • On-site
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The Universal Banker supports branch operations by providing exceptional customer service, processing transactions, and resolving customer problems. They are responsible for driving sales through identifying customer needs, promoting digital banking solutions, and managing lobby interactions.
Candidates must have a high school diploma or equivalent and at least one year of experience in retail sales, customer service, or call center environments. Strong communication, organizational, and interpersonal skills are required to effectively handle diverse customer interactions and operational tasks.
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
Explain the high-level criteria used to decision loan applications.
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Not Applicable
High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Bilingual based on branch needs
Proven referral and/or sales ability
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Offices: 345 Main St., Buffalo, New York 14203, US · 1 Light St., Baltimore, Maryland 21202, US · 1100 N. Market St., Wilmington, DE 19801, US
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