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The Copier Technician is responsible for troubleshooting, repairing, and maintaining copiers and printers at various client locations. They must also manage their own territory, document repairs, and provide training to customers on equipment usage.
Requirements
Candidates must have a high school diploma, basic computer and networking knowledge, and a valid driver's license with a clean record. The role requires the physical ability to lift up to 60 pounds and the capacity to work independently.
Full job description
JOB DESCRIPTION:
Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.
KEY RESPONSIBILITIES:
Effectively troubleshoot and repair a wide variety of copiers and printers.
Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
Manage time and customer expectations/requirements in a geographical territory.
Comply with company policies and procedures.
Achieve and maintain company benchmark performance.
Engage in continuous product training.
Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
Configuring hardware and software components after installation
Performing routine maintenance on technology equipment
Testing equipment to troubleshoot the issues
Documenting installation and repairs
Maintaining all tools and equipment used during service calls
Teaching customers how to use the equipment properly
Managing the stock of replacement parts and equipment
SKILLS AND QUALIFICATIONS:
High school diploma required
Possess strong problem-solving and client service skills
Basic understanding of computers and networking
Xerox certification preferred
Ability to work independently without supervision
A valid driver license and clean driving record
Must be able to lift up to 60 pounds at a time
Have an eagerness to learn
BENEFITS:
Paid training and certification opportunities
Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
20 days of paid time off
Company paid life insurance and long-term disability insurance
401(k) plan with matching company contribution
Annual company store allowance
Company vehicle and gas card provided
Enrollment into monthly bonus opportunity program
“Our growth is mirrored by the quality of people we have invested in.” –Louis F. Usherwood, CEO
Usherwood Office Technology is an Equal Opportunity Employer.
Providing office technology solutions to the Northeast since 1976
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
1976
Headquarters
Syracuse, NY
LinkedIn followers
5,386
Usherwood Office Technology has been providing office technology solutions to the Northeast since 1976, with New York offices in Albany, Binghamton, Buffalo, Jamestown, Plattsburgh, Potsdam, Plymouth, Rochester, Syracuse, Utica, and Watertown. In addition, Usherwood has Vermont offices in Burlington; New Hampshire offices in West Lebanon and Manchester; Massachusetts offices in Auburn, Boston and Plymouth; Rhode Island Offices in Providence; and Connecticut offices in Hartford.
Usherwood is a full-service company that sells and services technology solutions from industry leading manufacturers such as Canon, Microsoft, Xerox, Poly, Cisco Meraki, Axis, Milestone, FP Mailing and Hewlett Packard.
Our employees are our greatest asset and we offer excellent career development and rewards for outstanding performance. Usherwood is the #1 provider of IT Solutions in the Northeast!
Offices: 1005 West Fayette Street, Syracuse, NY 13204, US · 1 Computer Dr S, Albany, New York 12205, US · 201 Oakdale Road, Suite 1, Johnson City, NY 13790, US · 50 Corporate Pkwy, Amherst, New York, US · 1193 South Brownell Road, Suite 10, Williston, Vermont 05495, US
How many Customer Service & Support jobs are open in Buffalo, NY right now?
There are currently 998 open customer service & support positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Buffalo, NY?
Companies currently hiring include Starbucks, Allied Universal, H&R Block, M&T Bank, Seneca Gaming Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Buffalo, NY?
Yes — 94 of the 998 open customer service & support positions offer remote or hybrid work (36 remote, 58 hybrid).
How do I apply for Customer Service & Support jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.