Customer Service & Support Jobs in Buenos Aires, Argentina (Now Hiring) — 303 open — Page 10

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

• We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
• We have professional development pathways throughout the organization with accompanying training programs.
• We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
• We are poised for significant growth in 2026 and beyond, and need you to help us do it!
• We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Interlaced is looking to hire a contracted Technical Project Engineer in Buenos Aires, Argentina. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for is an efficient problem solver, has high technical skills and experience, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

Role Scope

Own the technical execution of all new client onboardings at Interlaced, ensuring a smooth, timely, and exceptional experience that sets the tone for a long-term partnership.

This role is focused on hands-on technical execution for new partnership launches, client offboarding, and Sidekick projects. The Technical Project Engineer executes the technical build-out of onboarding (target ≤60 days), the technical decommissioning of offboarding clients, and assigned Sidekick project work, handing off completed technical work to the Client Success Manager and Service Manager upon project completion. While the role is tightly scoped to these project types, the Technical Project Engineer may be requested to assist the Projects team on other technical work during slow periods.

Roles & Responsibilities

• Deploy core services (Basekit, Acronis, Blackpoint, and Ironscales where applicable) across new partnership launches, including user enrollment, DNS/DKIM/SPF configuration, routing rules, and alerting setup.
• Obtain access to new client services and systems, coordinating with outgoing IT for tool removal and knowledge transfer where applicable, and managing software/platform transitions (e.g., Microsoft, Google)
• Maintain accurate documentation by updating contacts and tags in ConnectWise and ensuring ITGlue reflects the full IT stack, key links, and client-specific info.
• Monitor Fleet and OBOF progress, ensuring timely completion.
• Document work consistently, updating Rocket Lane, Connectwise and ITGlue at least every 2 days.
• Support onsite techs for Network Connect clients and ensure all technical details are captured in ITGlue.
• Execute technical offboarding for departing clients – decommissioning access, transferring or archiving data, and ensuring a clean, secure handoff.
• Support Sidekick projects as assigned, providing technical execution consistent with onboarding standards.
• Continuously improve templates, documentation, and onboarding processes in collaboration with leadership.
• Archive project materials and confirm all systems reflect project closure.
• Build trust and deliver an exceptional first impression to new clients throughout the onboarding journey.

KPIs (Quarterly)

• >90% of projects delivered within budget (<30 hours)
• >90% of projects delivered on time (<60 days)
• 6+ billable hours logged per day on average
• >70 pNPS

Goals (Quarterly)

• >20 Partnership Launch projects completed

Ideally, this candidate has a minimum of 3+ years working in IT. This is a full-time contract position working remotely, therefore the candidate is expected to have a dedicated working environment/home office with stable internet connection.

Candidates should possess C1 or higher proficiency in English. This position is from the hours of 8:00am - 5:00pm Pacific Time (UTC -7 / -8) preferred, Monday through Friday excluding holidays.

What we offer:

• Competitive compensation ($35,000-$40,000 USD annual DOE) and open ended contract
• Cell phone and health & wellness reimbursements
• 5 paid Vacation days annually
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid sick time
• Peer-to-peer bonus allowance