Job Title: Implementation and Support Manager Department: Operations Engineering Reports to: Vice President, Implementation and Customer Experience Last Modified: 9/3/2026 FLSA: Exempt Location: Broomfield, CO Preferred …
Skills: NG911, Public Safety Communications, Telecommunications, Network Operations, Technical Leadership
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$93k–$102k/yr
Full-time
bachelor degree
Posted 3d ago
~40 hrs/week
Responsibilities
The Implementation and Support Manager leads the deployment of NG911 and ESInet services while serving as a technical subject matter expert. This role involves managing pre-deployment planning, overseeing acceptance testing, and providing Tier 2/Tier 3 support to ensure service stability.
Requirements
Candidates must have at least 6 years of experience in Emergency Services Telecommunications and deep expertise in NG911 systems. Strong technical knowledge of networking protocols and proven experience in network operations or support environments are required.
Full job description
Job Title: Implementation and Support Manager
Department: Operations Engineering
Reports to: Vice President, Implementation and Customer Experience
Last Modified: 9/3/2026
FLSA: Exempt
Location: Broomfield, CO Preferred
Level: P4
Pay Range: $93,000 – $101,700 USD
Company Overview:
At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day.
Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com.
Purpose:
The Implementation & Support Manager is a technical, hands-on role responsible for coordinating, executing, and supporting the deployment of NG911 and ESInet services. This position manages implementation activities and serves as a subject matter expert across pre‑deployment planning, acceptance test plans (ATP), and post‑implementation support.
The ideal candidate brings deep technical expertise in public‑safety communications, strong operational discipline, and the ability to work cross-functionally with engineering, NOC, operations, and customer teams. This role requires excellent problem‑solving abilities, attention to detail, and comfort operating in a fast‑paced, high‑impact environment.
Responsibilities:
Lead the successful delivery of NG911 deployments, ensuring timelines, quality, and scope are met.
Drive testing, integration, and migration readiness activities across PSAPs and OSPs.
Provide subject matter expertise on NG911 call flow, systems, and processes.
Collaborate with project leads, subcontractors, and stakeholders to manage technical integrations.
Lead and coordinate NG911 and ESInet implementation activities, ensuring accurate configuration, testing, and successful service activation.
Manage pre‑implementation tasks such as requirements validation, technical planning, documentation prep, and customer readiness.
Execute and oversee Acceptance Testing Plan (ATP) activities, including troubleshooting, validation, and issue resolution.
Serve as a technical subject matter expert (SME) for NG911, PSAP operations, call routing, and public‑safety network architecture.
Provide and/or coordinate Tier 2/Tier 3 support for complex NG911‑related issues, collaborating closely with Engineering and the NOC.
Perform post‑implementation support, ensuring smooth transition to production, monitoring performance, and resolving escalations.
Maintain detailed documentation, implementation plans, test results, and operational runbooks.
Deliver clear updates, technical reports, and executive‑level summaries on project status, risks, and performance metrics.
Identify gaps in processes or configurations and drive continuous improvement in implementation and support workflows.
Coordinate vendor interactions and inter‑team communication to ensure timely issue resolution and service stability.
Requirements:
6+ years of Emergency Services Telecom experience.
Demonstrated expertise in NG911 systems, PSAP operations, and public safety communications.
Proven experience in NOC, Tier 2/Tier 3 support, or network operations support.
Strong understanding of networking protocols (SS7, TCP/IP, SIP, multicast, Ethernet, etc.) and monitoring tools.
Exceptional technical leadership and people management skills.
Strong organizational, planning, and execution capabilities.
Analytical mindset with proven troubleshooting/problem-solving expertise.
Outstanding communication and presentation skills, including executive-level reporting.
Ability to thrive in a fast-paced, high-visibility role requiring both strategic oversight and hands-on execution.
NG911/Public Safety or Telecommunications background strongly preferred.
Education:
Bachelor’s degree or equivalent work experience
This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.
Related keywords
NG911ESInetTelecommunicationsPublic SafetyNOCTier 2 SupportTier 3 SupportSS7TCP/IPSIPMulticastEthernetAcceptance Test PlanATPPSAPOSP
Comtech Telecommunications Corp. delivers trusted mission-critical communications solutions used by military forces, government agencies, public safety organizations, mobile network operators and communities around the world. With nearly 60 years of global communications technology leadership, Comtech provides secure, resilient systems proven to perform in the world’s most demanding environments. Through advanced satellite and space communications systems and Allerium’s Next Generation 9-1-1 emergency services and location-intelligence platforms, Comtech delivers reliable connectivity across orbit, network and ground to keep essential missions, services and communities connected when it matters most. For more information, please visit comtech.com.
Offices: 305 N 54th St, Chandler, Arizona 85226, US · 68 South Service Road, Suite 230, Melville, NY 11747, US · 212 Outlook Point Dr, Suit 100, Orlando, Florida 32809, US · 3550 Bassett Street, Santa Clara, CA 95054, US · 2401 Elliott Ave, Seattle, Washington 98121, US
Satellite Ground StationsTraveling Tube Wave AmplifiersSolid-State AmplifiersOver-the-Horizon Microwave SystemsTroposcatter SystemsMobile Data CommunicationsMilitary ProductsAdvanced Communication SolutionsNetwork Operations Centers9-1-1 Emergency Services
How many Customer Service & Support jobs are open in Broomfield, CO right now?
There are currently 345 open customer service & support positions in Broomfield, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Broomfield, CO?
Companies currently hiring include Starbucks, Great Clips Inc., Kroger, Omni Hotels & Resorts, P.F. Chang's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Broomfield, CO?
Yes — 20 of the 345 open customer service & support positions offer remote or hybrid work (10 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Broomfield, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.