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Boston, Massachusetts, United States • On-site
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The Tenant Resource Counselor provides on-site support to residents in supportive housing to help them age in place and avoid eviction. This includes coordinating community services, facilitating referrals, and organizing social and educational activities.
A bachelor's degree in sociology, social work, gerontology, or a related field is required along with at least six months of elder care case management experience. Fluency in speaking and writing Mandarin and/or Cantonese is mandatory.
Job Title: Supportive Housing Tenant Resource Counselor Bilingual- English/Mandarin Cantonese
Business Unit: Supportive Housing
Department: Supportive Housing
Reports to: Program Manager
FLSA: Non-exempt
Classification: Regular Full-time (35 hours)
Grade Level: 8
Salary Range: $47,000
SUMMARY OVERVIEW
The Tenant Resource Counselor is an on-site position in Supportive Housing sites. These sites are ones where BSHC has contracted with housing authorities or housing management organizations to provide resident services to all residents to help them age in place and make lifestyle changes that improve the quality of their lives. The TRC will support the ability of all tenants to continue to live safely and appropriately where they are, facilitate linkages and referrals to all levels of community-based services, and monitor delivery of services. The TRC assists residents with appointments, community referrals, coordinating services with external agencies, arranging transportation and translation services and is responsible for arranging and coordinating all supportive housing program activities. The TRC works closely with a building's Property Manager and/or Resident Services Coordinator to identify residents who might be in need of Home Care or other services, and provides assistance with tenancy issues, as appropriate, to help avoid eviction.
The incumbent is responsible for both identifying issues that arise in a building and effectively working with all partners. The TRC will work with all residents, regardless of age, and coordinate activities and services for those whose ability to continue to live independently have been compromised by frailties and impairments. The TRC will be solely based in select buildings that Boston Senior Home Care has partnered with.
The Tenant Resource Councilor's tasks are consistent with the above job description. The site(s) are assigned by the Program Manager/Director.
ESSENTIAL FUNCTIONS
Duties 1 through _10__ are designated as ADA essential functions and must be performed in this job. All other job duties are secondary functions.
COMPETENCIES
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position, Monday-Friday, 9:00 AM – 5:00 PM.
TRAVEL
This position required up to 25% travel. Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
ADDITIONAL ELIGIBILITY QUALIFICATIONS
None required for this position.
WORK AUTHORIZATION/SECURITY CLEARANCE
AAP/EEO STATEMENT
Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled – Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.
Your home. Your choice. Your care.
Boston Senior Home Care is a private, non-profit organization that links older adults and individuals with disabilities to programs and services that help them live independently in their own homes and communities. We also provide support, information, and resources to caregivers of family members, friends or loved ones. As one of the 26 Aging Service Access Points (ASAPs) in Massachusetts, we are committed to providing the best home care assistance and in-home services and support possible for those in need. Our programs provide individualized case management accompanied by home care services. Eligibility for services is based on in-home assessments and individual service plans vary based on consumer needs.
Offices: 89 South Street, Suite 501, Boston, MA 02111, US
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