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Lead the daily guest experience on the museum floor by supervising Show and Service Ambassadors and performers. Manage operational tasks including staff scheduling, inventory oversight for food and retail, and ensuring brand standards are met.
Requires 4+ years of leadership experience in hospitality, attractions, or experiential venues. Must be able to stand for long periods, lift up to 40 pounds, and work a flexible schedule including weekends and holidays.
About Us
Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
The Flavor Profile
Museum of Ice Cream is seeking an energetic and hospitality-driven Experience Manager to help lead the magic on the museum floor. Reporting directly to the Assistant General Manager, the Experience Manager plays a key role in bringing the Museum of Ice Cream experience to life by leading both Show and Service Ambassadors (also known as Scoops), as well as performers, to deliver memorable guest moments.
This is a hands-on leadership role that requires strong floor presence, creativity, and operational awareness. The Experience Manager ensures that the guest journey remains engaging, playful, and fully on brand while supporting smooth daily operations and strong team performance. The ideal candidate thrives in fast-paced experiential environments and knows how to balance fun, hospitality, and operational standards while leading teams with positivity, accountability, and strong communication.
Your Day-to-Day
Guest Experience & Floor Leadership
Food & Beverage & Retail Inventory
Safety & Compliance
Success Measures
The Must Haves
The salary range for this role is $70,000 - $80,000 USD dependent on experience, as well as annual bonus and stock options.
The Good Stuff
Benefits
Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Uniting and inspiring the world through imagination and connection.
At Museum of Ice Cream, we believe joy is a serious business. As the creator of the immersive attraction category, we build experiences where ice cream, imagination, and human connection come together. Through our museums, hospitality, retail, events, and partnerships, we create spaces where people can reconnect with themselves and each other through the universal joy of ice cream. Today, Museum of Ice Cream welcomes millions of guests across the globe and continues to expand its mission of inspiring collective joy and bringing people closer together.
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