Customer Service & Support Jobs in Bloomington, IL (Now Hiring) — 224 open — Page 10

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full timeHourly

Job Description:

 

AAA – The Auto Club Group | Full-time | W‑2 | Base Pay + Incentives + Full Benefits

$2,500 Ramp-up Compensation Support
To qualify applicants must be new to ACG

This is a relationship driven sales role with long-term income potential through commission

We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business

Success in this role comes from:

• Consistent outreach
• Strong follow-up
• Community networking
• Building trust with clients

If you enjoy helping people, building relationships, and earning more through performance, we’ll provide the training, tools, and support to help you succeed

Why This Role Works for Many Candidates

• Reliable base pay plus performance incentives—earn more as you grow
• Full benefits including medical, dental, vision, and a 401(k) match up to 6%
• Time off that matters, with paid holidays, PTO, floating holidays, and CEO days
• Family‑friendly benefits, including paid parental leave and adoption assistance
• Built‑in opportunities with walk‑in traffic from AAA’s established member base
• Paid training and ongoing support so you feel confident and set up for success

You can build a rewarding sales career here without running your own business or relying only on commission—we provide stability, support, and room to grow.

Deeper Dive into Pay & Incentives

• Base pay, non-exempt, plus performance‑based incentives, allowing high performers to significantly increase overall earnings.
• Average annual earnings range: $57,000–$87,000+, based on performance and sales results.
• Supplemental ramp‑up pay, paid monthly, to support productivity during the first six months:
  • Additional $200 per week during months 0–2
  • Additional $150 per week during months 3–4
  • Additional $100 per week during months 5–6
• Elevated incentive payout structure during the first 15 months to accelerate early earnings.
• New Hire On‑Pace Bonus tied to performance milestones.

This is not commission‑only—you’ll have steady pay plus upside

Additional Benefits Include

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO)
• Company paid holidays, CEO days, and floating holidays
• Tuition reimbursement
• Paid volunteer day annually
• Company‑sponsored Bachelor’s, Master’s, and Ph.D. Degree Programs
• Complimentary AAA Membership
• Employee discounts, perks, and rewards

What You’ll Do

• Own the sale and ongoing service of ACG‑branded and brokered insurance products, memberships, and financial products within a high‑traffic ACG branch.
• Leverage proven sales methodologies and insurance expertise to uncover customer needs, generate new business, retain existing clients, and grow ACG’s insurance portfolio.
• Consistently overcome objections, negotiate effectively, and close sales while maintaining long‑term client relationships.
• Drive performance by meeting and exceeding individual sales targets and incentive plan expectations aligned with branch and company goals.
• Conduct comprehensive insurance reviews to assess risk, identify coverage gaps, and recommend appropriate solutions; quote, bind, and issue policies in accordance with underwriting guidelines and regulatory requirements.
• Actively engage in local branch and community events to prospect, expand referral networks, and develop new business opportunities.
• Build and maintain strong rapport with members and clients to ensure high customer satisfaction, loyalty, and trust in the AAA brand.
• Respond to customer inquiries with a high level of professionalism and urgency across insurance, membership, and financial products.
• Identify and execute cross‑sell and referral opportunities into Travel and Financial Services lines of business to maximize overall member value.

Who Succeeds in This Role 

Required Qualifications:  

• Active State Property & Casualty Insurance Sales license  
• Active State Life and Health Insurance Sales license, or obtain within 90 days of hire 
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. 
• Obtain Health and Accident licenses and appointments where applicable as deemed necessary and within a time frame established by the Business Unit. 

Education 

• High School diploma or equivalent 

Work experience 

• 1+ year(s) of customer-facing experience in a fast-paced computer automated business environment (i.e., financial/banking) 
  • Insurance experience is helpful—but not required.
    • We provide training to help you get licensed and confident in the role

You’ll Excel If You Have

• Demonstrated ability to develop, manage, and close sales opportunities, including disciplined lead tracking, follow‑up, and pipeline management.
• Apply consultative selling techniques supported by deep product knowledge to deliver tailored solutions and drive customer value.
• Proven prospecting and business‑development skills, including generating new opportunities through referrals, outbound activity, and networking.
• Excellent verbal and written communication skills with a strong customer‑first mindset and confidence in guiding sales conversations.
• Results‑driven with clear ambition, motivation, and accountability for achieving and exceeding performance goals.
• Proficient in leveraging technology to support sales execution, including CRM platforms and Microsoft Office applications.
• Strong listening and discovery skills with the ability to quickly assess customer needs, identify coverage gaps, and recommend appropriate solutions.

Work Schedule & Environment

• Work in a temperature‑controlled AAA branch location
• Ability to work varied hours, including possible weekends
• Some travel to local events may be required

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.