Technical IT Support - Analyst Job Description: This role is part of a lean, highly integrated team consisting of an Application Developer, Business Analyst, and Project Manager who work closely together to deliver techn…
Skills: Technical Support, Business Requirements Analysis, Google AppSheet, Google Sites, ITSM
The Associate is responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Prepares, serves, and breaks down product, equipment, and supplies. Interce…
Skills: Product demonstration, Customer service, Food preparation, Retail operations, Communication
Company Description OUR STORY Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly…
Lilly Pulitzer Job Type: Regular Brand Strategy Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our Brand vision statement is: “Create Your Sunshine, A Resort Sta…
Skills: Sales, Customer service, Clienteling, Product knowledge, Communication
Salary: $18.00 / hour Bethesda, MD *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skil…
Seasonal Retail Merchandising Support Associate, Montgomery Mall
Bethesda, Maryland, United States · On-site
$18/hr–$22/hr
Entry level$5.0B raised
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Seasonal Support Champion Associate, Montgomery Mall
Bethesda, Maryland, United States · On-site
$18/hr–$22/hr
Entry level$5.0B raised
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Per Diem Veterinary Assistant - DC / Maryland / Virginia
Washington, District of Columbia, United States · On-site
$27/hr
Mid level$119M raised
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, tr…
Primary Office Location:7475 Wisconsin Ave. Bethesda, Maryland. 20814. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Unit: Retail Reports to: Varies Base…
Salary : $18.00/ hour Bethesda, MD *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skil…
Skills: Customer service, Sales, Communication skills, Cashiering, Product knowledge
Lilly Pulitzer Job Type: Regular Brand Strategy Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our Brand vision statement is: “Create Your Sunshine, A Resort Sta…
Skills: Store management, Financial management, Sales strategy, Team leadership, Client experience
Retail Merchandising Support Associate, Montgomery Mall - Part Time
Bethesda, Maryland, United States · On-site
$18/hr–$19/hr
Entry level$5.0B raised
Be part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Product knowledge, Sales, Customer service, Visual merchandising, Point of sale technology
Retail Sales Associate, Montgomery Mall - Full Time
Bethesda, Maryland, United States · On-site
$18/hr–$19/hr
Entry level$5.0B raised
Be part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Product knowledge, Communication, Sales, Customer engagement, Point of sale technology
Marriott International Hotels, Inc.
Senior Manager, Guest Voice & Survey Governance
Bethesda, Maryland, United States · Hybrid
$100k–$186k/yr
Senior
JOB SUMMARY Marriott’s Enterprise Voice of Customer (VOC) Team is seeking a strategic and collaborative leader to help shape how we listen to and learn from our guests. As Senior Manager, Guest Voice & Survey Governance,…
Skills: Voice of the Customer, Survey Governance, Project Management, Data Analysis, Stakeholder Management
Ourisman, Trusted Tradition Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward th…
Skills: Customer service, Communication skills, Interpersonal skills, Organizational skills, Automotive service software
Ourisman, Trusted Tradition Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward th…
Community: The Montgomery Number of Units: 386 About Fairfield If you're driven and seek a collaborative workplace that makes a difference, Fairfield might be the place for you. As a leader in the multifamily housing ind…
Skills: Plumbing, Electrical repair, Appliance repair, Property maintenance, Customer service
Lead dynamic, high-energy classes that leave members smiling and coming back for more. As a Group Fitness Instructor, you’ll partner with our Group Fitness Director and team to deliver the Ultimate Fitness Experience—bui…
Skills: Group fitness instruction, Public speaking, Communication, Customer service, Relationship building
J.P. Morgan Wealth Management - Private Client Investment Associate - Bethesda Financial Center
Bethesda, Maryland, United States · On-site
$28/hr–$39/hr
Entry level$1.6B raised
At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity …
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Full-time
bachelor degree, associate degree
Posted 22d ago
~40 hrs/week
Responsibilities
The role involves collaborating with stakeholders to gather business requirements and translate them into functional technical solutions using low-code platforms. Additionally, the analyst provides end-user support, manages application access, and conducts testing to ensure system performance and reliability.
Requirements
Candidates must possess a bachelor's degree with 2 years of experience or an associate's degree with 4 years of experience in IT or a related field. Strong communication skills and the ability to obtain a Public Trust clearance are mandatory requirements.
Full job description
Technical IT Support - Analyst
Job Description:
This role is part of a lean, highly integrated team consisting of an Application Developer, Business Analyst, and Project Manager who work closely together to deliver technology solutions that meet evolving business needs. The position requires daily interaction with clients and stakeholders to gather requirements, translate business needs into technical solutions, provide user support and training, and ensure successful application delivery. Success in this role depends on strong communication and collaboration skills, especially with non-technical audiences, while working effectively across cross-functional teams.
Responsibilities
Collaborate with business stakeholders to gather, analyze, and document business requirements, translating user needs into functional application solutions.
Create and maintain project artifacts, including business requirements, process flows, solution designs, and implementation documentation.
Develop and maintain end-user documentation, including Standard Operating Procedures (SOPs), user guides, quick reference materials, FAQs, and training resources.
Ability to design, configure, and maintain low-code business applications, including Google AppSheet and Google Sites, to improve business processes and operational efficiency.
Serve as a primary application support resource by responding to user inquiries, troubleshooting application issues, and resolving incidents within established service level agreements (SLAs).
Manage user accounts, permissions, and access for business applications while ensuring compliance with organizational policies and security requirements.
Coordinate and support User Acceptance Testing (UAT), validating application functionality and incorporating user feedback into future enhancements.
Execute functional, regression, and basic automated testing to verify application quality, performance, and reliability prior to implementation.
Act as a power user of enterprise productivity and mission-support applications, providing guidance, troubleshooting assistance, and workflow recommendations to end users.
Deliver instructor-led and one-on-one training sessions to promote effective adoption and use of business applications and technology solutions.
Monitor application performance, identify recurring issues, and recommend process improvements or system enhancements based on user feedback and operational trends.
Collaborate with developers, system administrators, and technical teams to escalate complex issues requiring application, interface, or backend modifications.
Maintain accurate records of incidents, service requests, and resolutions within the organization's IT Service Management (ITSM) platform.
Support IT change management activities by assisting with planning, testing, documentation, communications, and implementation of application updates and enhancements.
Assist in maintaining customer satisfaction by providing responsive remote and onsite application support while contributing to the continuous improvement of business applications and digital services.
Qualifications
Bachelor's degree in computer science or information systems, business, mathematics, or related field and 2 years of relevant IT experience OR an associate's degree in computer science or information system, business, mathematics or related field and 4 years of relevant IT experience
Expertise in communicating complex technical topics in layman's terms to diverse stakeholder groups.
Experience supporting end-user needs as a Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) application power-user is required.
Experience as a power user in all of the following technologies is beneficial: Google Workspace (especially AppSheet), Microsoft 365 (SharePoint), and Slack.
Demonstrated experience in the translation of end-user needs towards technical/functional requirements for COTS/GOTS applications and implementing technical or process changes to satisfy those needs.
Demonstrated understanding of industry IT best practices such as ITIL and Agile and their application towards enterprise operating environments.
Demonstrated strong written and oral communications skills are required.
Must be able to obtain a Public Trust clearance
Desired Qualifications
Preferred certifications include: ITIL Foundations, Microsoft 365 Foundations, Google AppSheet Developer Learning Path / Badge, or similar certifications.
Driving Innovation, Synergies and Team Collaboration through DevOps.
Industry
Information Technology & Services
Company size
2-10 employees
Founded
2020
Headquarters
North Bethesda, Maryland
LinkedIn followers
422
Avyanna Technologies is a certified SBA 8(a), EDWOSB, and WOSB firm, with additional state certifications including MBE, DBE, SBE, SBR, and LSBRP. We are a woman-owned small business delivering innovative, mission-driven technology and management consulting services to federal, state, and local government agencies.
We specialize in helping government clients modernize IT systems, streamline operations, and achieve measurable outcomes through strategic planning, advanced technologies, and collaborative execution.
Our diverse and dedicated team of problem-solvers is passionate about delivering sustainable, forward-thinking solutions that evolve with our clients’ priorities. We thrive in complex environments, aligning large teams around a common vision and delivering results that matter.
Core Competencies:
Strategic Planning & Project Management
Agile & DevSecOps Software Development
Database Management, Design & Development
IT Modernization & Emerging Technologies
NAICS Codes:
541511 – Custom Computer Programming Services
541512 – Computer Systems Design Services
541519 – Other Computer Related Services
Follow us to see how we’re empowering government innovation through technology, collaboration, and impact-driven solutions.
Offices: 11810 Grand Park Ave, Suite 500, North Bethesda, Maryland 20852, US
DevOpsCloudDatabasesProject ManagementAgile TransformationTechnical Program Managementand Application DevelopmentInformation TechnologyConsultingSoftware
How many Customer Service & Support jobs are open in Bethesda, MD right now?
There are currently 432 open customer service & support positions in Bethesda, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bethesda, MD?
Companies currently hiring include Marriott International Hotels, Inc., Macy's, Ourisman, Starbucks, ZoomInfo, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bethesda, MD?
Yes — 68 of the 432 open customer service & support positions offer remote or hybrid work (14 remote, 54 hybrid).
How do I apply for Customer Service & Support jobs in Bethesda, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.