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Full-time
bachelor degree
Health support, Well-being support, Financial support, FlexBase program
Posted 14d ago
~40 hrs/week
Remote in Bengaluru, Karnataka, India
Responsibilities
The Billing Specialist acts as a single point of contact for customer billing queries and manages the end-to-end billing resolution process. They are responsible for onboarding new customers, tracking purchase order funds, and ensuring timely invoice delivery.
Requirements
Candidates must hold a Bachelor's degree and possess at least 2 years of experience in a customer-facing role. Proficiency in Siebel, Oracle, Salesforce, and MS Excel is required, along with strong communication and analytical skills.
Full job description
Are you looking to explore different facets of finance in a fast-paced learning environment?
Are you interested in engaging with customers?
Join our Billing Support Center!
We provide end-to-end billing resolution to our internal and external customers. This involves investigating and responding to customer billing inquiries. Also, work with cross-functional groups to ensure the timely closure of a billing issue.
Partner with the best
Serve as a trusted advisor, guiding customers through end-to-end processes. Resolve billing issues while collaborating across teams. You will build close relationships and address significant challenges within the Customer Revenue Operations team.
As a Contract/Billing Analyst, you will be responsible for:
Being a single point of contact for customer billing queries
Onboarding new customers and introducing them to all aspects of Akamai billing
Partnering with other internal customers for the timely resolution of customer billing queries
Communicating and managing any billing information changes
Tracking the availability of Purchase Order funds, accuracy, and timely availability of POs
Have a minimum of 2 years of relevant experience in a customer-facing role with the US customers
Have good written and verbal communication skills in English
Have good problem-solving and analytical skills
Demonstrate familiarity with Siebel, Oracle, Salesforce, and MS Excel for effective use in relevant tasks and operations.
About us
At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
At Akamai, we make life better for billions of people, billions of times a day.
Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. They may not know it, but Akamai is there, powering and protecting life online.
Over 20 years ago, we set out to solve the toughest challenge of the early internet: the “World Wide Wait.” And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world.
With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences.
Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day.
Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation.
Want to power and protect life online, by solving the toughest challenges?
Be part of an amazing team.
Let’s connect:
LinkedIn: https://www.linkedin.com/company/akamai-technologies
Twitter: https://twitter.com/Akamai
Blog: https://www.akamai.com/blog
Offices: 8 Cambridge Center, Cambridge, MA 02142, US · 3125 Clearview Way, San Mateo, CA 94402, US · 352 Park Avenue South, 8th Floor, New York, NY 10010, US · Pfingstweidstr. 60, Zurich, 8005, CH · First Floor, Charta House, 30-38 Church Street, Staines, UK TW18 4EP, GB
Edge SecurityWeb and Mobile PerformanceEnterprise Accessand Video Delivery SolutionsCloud SecurityInformation TechnologyCyber SecuritySoftwareSaaSInternet
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,730 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Hewlett Packard Enterprise, Kotak Mahindra Bank, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 738 of the 3730 open customer service & support positions offer remote or hybrid work (122 remote, 616 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.