Bengaluru, Karnataka, India · On-site
What success looks like in this role: Unisys is a global technology solutions company recognized as a Gartner® Magic Quadrant Leader for Outsourced Digital Workplace Services and ranked #1 in Global Service Desk Support.…
Skills: IT Service Management, P&L Management, Global Delivery Leadership, ITIL v4, ServiceNow
Bengaluru, Karnataka, India · On-site
Scope: Blue Yonder (BY) is looking for a Technical Consultant to join our Integration Services, this position is responsible for the support and administration of BY Connect (using MuleSoft) and other integration compone…
Skills: MuleSoft, API Integration, ESB, Deployment Automation, Python
Bengaluru, Karnataka, India · On-site
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: ServiceNow, ITSM, ITOM, CMDB, Enterprise Architecture
Bengaluru, Karnataka, India · On-site
Who we are Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market…
Skills: Customer marketing, Advocacy programs, B2B SaaS, Voice of customer, Lifecycle marketing
Bengaluru, Karnataka, India · On-site
We are looking for a dynamic and relationship-driven Key Account Executive who can manage and grow our existing corporate accounts. This role goes beyond customer service—it requires someone who can build long-term clien…
Skills: B2B Account Management, Client Relationship Management, Project Management, Strategic Planning, Negotiation
Bengaluru, Karnataka, India · On-site
Job Title: Manager I Job Description ROLE: Manager Training & Quality I DESIGNATION: Manager Training & Quality I LOCATION: Bangalore YEARS OF EXPERIENCE: 8+ years Concentrix is a technology-enabled global business servi…
Skills: Strategic Stakeholder Management, Data-Driven Quality Governance, Training Governance, Performance Coaching, Capability Building
Bengaluru, Karnataka, India · Hybrid
Konovo is a global healthcare intelligence company on a mission to transform research through technology—enabling faster, better, connected insights. Konovo provides healthcare organizations with access to over 2 million…
Skills: Production Support, Incident Management, Debugging, JavaScript, Java
Bengaluru, Karnataka, India · Hybrid
Hiring high-impact talent into Konovo is key to our success as a business. Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insi…
Skills: Account Management, Proposal Development, Healthcare Market Research, Salesforce, Microsoft Excel
Bengaluru, Karnataka, India · On-site
CSQ127R179 Mission The Manager (Data & AI) for Technical Solutions Engineering will be responsible for leading and growing a regional team of Data & AI technical experts in India, focused on providing resiliency and smoo…
Skills: People Leadership, Data Engineering, Big Data, Cloud Computing, Spark
Bengaluru, Karnataka, India · On-site
P-1377 Mission As a Senior ML and AI Technical Solutions Engineer, you play a critical role by helping customers debug and maintain stable GenAI and ML Workloads with AI agent systems using the Databricks Platform. You w…
Skills: Generative AI, Machine Learning, Python, Scala, Java
Bengaluru, Karnataka, India · Hybrid
ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contracto…
Skills: Account Management, Relationship Management, Renewals, Upselling, Cross-selling
Bengaluru, Karnataka, India · On-site
Perform the following under the guidance/direction of Supervisor/Manager • With help of Supervisor/ Manager, Identify the customers for protentional Business • Collect the documents from Customers and validate as per the…
Skills: Customer Service, Loan Disbursement, Document Validation, Cross-selling, Vendor Management
Bengaluru, Karnataka, India · Hybrid
$48k–$72k/yr
HubSpot is expanding its global footprint by opening a new office in Bengaluru, India, in September 2024, leveraging the country’s position as a standout base for both tech companies and talent. Customer Support, which i…
Skills: Technical Troubleshooting, Customer Communication, Problem Solving, Business Acumen, Consultative Support
Bengaluru, Karnataka, India · On-site
Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coor…
Skills: Technical support, Troubleshooting, Customer service, Documentation, Knowledge base management
Bengaluru, Karnataka, India · On-site
You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting. Only Oracle brings togethe…
Skills: Customer Service, Account Management, Troubleshooting, Product Configuration, Technical Support
Bengaluru, Karnataka, India · On-site
You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting. Only Oracle brings togethe…
Skills: Customer Service, Account Management, Troubleshooting, Product Configuration, Technical Support
Bengaluru, Karnataka, India · On-site
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a p…
Skills: Technical support, API integration, SDK implementation, VoIP, SIP
Bengaluru, Karnataka, India · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Communication, Analytical skills, Customer experience management, Reconciliation, Regulatory compliance
Bengaluru, Karnataka, India · On-site
Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, he…
Skills: IT support, VBScript, SQL, T-SQL, Windows environments
Bengaluru, Karnataka, India · Hybrid
About Easyship: Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A to…
Skills: Customer Support, B2B SaaS, Verbal Communication, Written Communication, Problem Solving
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Lead the global delivery, strategy, and P&L of the Next-Generation Service Desk, transforming IT support into an AI-powered, experience-first model. Manage global service delivery across multi-client environments while maintaining C-suite relationships and driving cost competitiveness.
Requires 12+ years in IT service management with 5+ years in senior leadership and a proven track record of managing large-scale global MSP operations. A bachelor's degree is required, with ITIL v4 expertise and familiarity with ServiceNow and AI tooling.
What success looks like in this role:
Unisys is a global technology solutions company recognized as a Gartner® Magic Quadrant Leader for Outsourced Digital Workplace Services and ranked #1 in Global Service Desk Support. The Sr. Director, Service Desk Leader owns the global delivery, strategy, and P&L of our Next-Generation Service Desk capability — transforming IT support into an AI-powered, experience-first model that drives measurable outcomes for enterprise clients worldwide.
Lead global service desk delivery across a distributed, multilingual, multi-client environment, ensuring consistent SLA, XLA, and contractual performance.
Drive transformation of the service desk from reactive support to an AI-enabled, omnichannel delivery model leveraging the Unisys Service Experience Accelerator (SEA).
Own the P&L for the global service desk practice, including cost-to-serve optimization, margin improvement, and revenue contribution.
Serve as the senior escalation point for major client issues and maintain C-suite relationships across a global portfolio.
Define capability standards, governance frameworks, and continual improvement programs that industrialize delivery at scale.
Partner with Sales, Product, and Technology teams to shape service roadmaps, support deal pursuits, and influence proprietary tooling development.
Build and develop a high-performing, geographically dispersed team across global delivery centers.
Be the change agent to drive the needed functional and behavioral changes in the team to deliver the next generation of experience to our clients.
Provide delivery excellence and continued innovation to maintain a top quartile cost competitiveness.
Continuous improvement of delivery reliability & cost while meeting service level agreements.
Harness delivery team creativity, ultimately leading to culture change and elevating Unisys offerings as differentiators in the marketplace.
Drive labor costs as percent of revenue.
Establish solution and automation direction based on cost and reliability improvement strategy.
Deliver world class service through innovation.
Plan, design and build an agile organizational model to meet rapidly changing market demands.
Continuous improvement of delivery reliability and cost.
Build and maintain internal and external C-level relationships while operating at all levels and staying connected to the details.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
Offices: 801 Lakeview Drive, Blue Bell, Pennsylvania 19422, US · 10 b Madison Avenue Ext, Albany, New York 12203, US · Lot 93 & 94, ALOR SETAR, 05050, MY · 650 Great South Road, Greenlane, Auckland 1051, NZ · 1 Seventh Street, Augusta, Georgia 30901, US
There are currently 3,730 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
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