Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 1,776 open — Page 59

GLOBAL BANKING & MARKETS 

We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis. 

TRANSACTION BANKING OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Segment, comprised of below primary functions:

• We enable Sales by providing clients a differentiated experience through their pre-sales and go-live journey, through onboarding, implementation and testing, go live and early-stage support
• We provide best in class service to our clients post go live across all their business needs, including payments and transactions flows across our global payment rails
• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure, and control development 

TxB Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Dallas, and Tokyo. All our offices work closely together as a single global team. As this business expands, we will look to increase our global footprint accordingly.

BUSINESS OVERVIEW

Rolling Review team sits within Client Onboarding (COB) and supports the Know Your Customer processes across a wide range of business areas and products.  The Team’s primary function is to partner with key stakeholders (Compliance, Sales, Servicing, Quality Assurance) to perform periodical review of KYC with a focus on efficiency, control, and excellent client service.   

HOW YOU WILL FULFILL YOUR POTENTIAL

• Undertaking AML checks to ensure adherence to all Compliance policies, procedures and regulatory obligations 
• Responding promptly and knowledgeably to queries from clients, the business and other internal departments
• Risk and issue identification and escalation 
• Assisting with identifying, defining and enhancing process efficiencies which will benefit Client Onboarding globally 
• Participating in regular meetings with Management, Compliance and Quality Assurance to maintain strong relationships across the board 
• Participating in ad hoc onboarding projects as required 
• Providing further assistance as may be required within the COB team  

• Ensure that all client documentation required by the Firm’s Customer Identification Program (CIP) is received, reviewed and approved within the appropriate time-frames in line with AML and Know Your Client requirements

   

SKILLS & EXPERIENCE WE ARE LOOKING FOR 

BASIC QUALIFICATIONS

• Bachelor's degree required.
• Analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• A quick-learner who is able to grasp significant volumes of information within short period of time
• Self-motivated and proactive team player who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
• Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.
• Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.
• Ability to work well in a team environment 

PREFERRED QUALIFICATIONS

• Strong problem solving/facilitation abilities 
• Mature approach and influential communication skills 
• Ability to work independently with limited supervision 
• Record of managing multiple priorities/tasks/projects at the same time
• Ability to adapt to change and new challenges
• Great communication skills both written and verbal
• Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.
• Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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Goldman Sachs is an equal employment/affirmative action employer