Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 1,832 open — Page 62

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Software Engineer II - Cloud Support and Operations, Bangalore
 

About Warner Bros. Discovery:

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media’s premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com

Meet Our Team:
The Cloud Support & Ops team (CSO) is part of the larger Operational Engineering group who is responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech’s growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. This team will be the first line support for Gobal Techs cloud-based developer platform, focusing on areas with heavy support load and manual processes. The CSO team will perform operations tasks like applying security patches to infrastructure and Terraform modules, support new product launches and adding new tenants and/or markets to the platform by provisioning new infrastructure like AWS resources, Ingress stack, etc following established runbooks.

Roles & Responsibilities:
As a Software Engineer 2 on the Cloud Support & Ops team (CSO) you'll be part of the larger Operational Engineering group who is responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech’s growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion.

• You can describe your design, code, and architectural decisions to your team

• You actively seek input where appropriate and engage your team to inform and share what

• you are doing.

• You embrace constructive feedback and adapt to align with organizational standards and objectives.

• You offer enhancements to best practices, document, design, and architecture improvements, and add feedback through code reviews to other engineers without continuous prompting or recurring encouragement.
   

What to Bring:

• Bachelor’s degree with at least 3 years of hands-on experience working on a Cloud environment

• Hands-on experience with at least one IaC tool (e.g. CDK, Terraform, CloudFormation)

• Hands-on experience from working in a support ticketing system following runbooks and decision trees for triaging

• Hands on experience with technologies on our stack including Java, Spring/Spring Boot

• Operational experience.

• Ability to drive best practices and set standards for your team.

What We Offer:

• A Great Place to work.

• Equal opportunity employer

• Fast-track growth opportunities.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.