Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 3,730 open — Page 62

Delivery Escalation Engineer

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

What you’ll do:

Responsibilities:

• Key responsibilities include providing advanced technical case reviews, performing root cause analysis, identifying and mitigating product defects, and coordinating with Software Engineering teams to prioritize and resolve code-level issues.
• You will be expected to navigate complex distributed systems, troubleshoot across multiple technology stacks, and drive end-to-end incident resolution while maintaining a strong focus on customer impact..

What you need to bring:

Education and Experience Required:

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically, 10+ years’ experience.

Knowledge and Skills:

• A deep understanding of one or more of the following areas of networking
  • PTX, MX, ACX and QFX Product Platforms
• Experience with data center networking and troubleshooting.
• Experience with Layer 2 and Layer 3 networking technologies such as VXLAN, MPLS and SR-MPLS or SRv6
• Familiarity with data center interconnect (DCI) technologies, including EVPN.
• Strong analytical and problem-solving skills.
• · Ability to review customer environments and identify issues quickly.
• · Experience troubleshooting and resolving technical issues with customers.
• · Willingness and ability to learn new technologies and expand technical skills.
• · Strong written and verbal communication skills in English and the local language.
• · Ability to communicate effectively and build relationships with engineers and stakeholders at all levels.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#networking

Job:

Engineering

Job Level:

TCP_04

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.